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GuruAid

3.9

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GuruAid Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

service
525
value
465
shipping
115
returns
108
quality
338
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New York
1 review
0 helpful votes
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I have called many times and have been given great help and I couldn't ask for nicer people. I am very happy that I got your number

Date of experience: April 29, 2015
Massachusetts
1 review
0 helpful votes
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I am very pleased
April 28, 2015

I am always pleased with guruaid, I don't know what else to say, the associates are very competent, and they must have a lot of patience

Date of experience: April 28, 2015
Texas
3 reviews
0 helpful votes
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Computer assistance
April 28, 2015

Guruaid has been a great help to me with my issues; it may take a long time but they get the job done! Yatin Dalvi was very patient and helpful. I recommend this service.

Date of experience: April 27, 2015
Mississippi
1 review
0 helpful votes
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Guru Aid was a great help in solving issues I had with my computer. It was time well spent to ensure efficient operations of my device. Thank You for the services that was rendered today. Keep up the great work in helping other like to helped me. Thanks again and I'm glad you in-formed me of information I didnt know about on my computer!

Date of experience: April 25, 2015
Canada
1 review
0 helpful votes
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The Best!
April 26, 2015

I love GuruAid they have helped me out so many times and the out come is by far the best experience. To know your computer is up and running is always such a relief. Thank you GuruAid

Date of experience: April 25, 2015
GB
1 review
0 helpful votes
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Very Helpful.
April 25, 2015

Ive been having some issues with my computer. A lot of suspicious software. I called up Guru Aid and with a quick phone call and no effort they are on your computer cleaning it up. I had a slight issue with timing but they did a really good job on it. So it really didn't matter.

Date of experience: April 25, 2015
New York
1 review
0 helpful votes
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Great Help
April 25, 2015

Had alot of problems with my pc but thanks to guru i am back on and up and running good.

Thank You, Guru

Date of experience: April 24, 2015
Indiana
1 review
0 helpful votes
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A true perfessional
April 23, 2015

A wonderful job and fun to watch his work. Hope, if needed that I get him again. Thank You for a great job.

Date of experience: April 22, 2015
Ohio
1 review
0 helpful votes
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They Can Do It All!
April 23, 2015

My Guru Aid tech. Not only reinstalled my virus and firewall protection but he also taught me how I can open an attachment and put it into My Documents. What service!

Date of experience: April 22, 2015
New Jersey
1 review
0 helpful votes
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Great Job!
April 23, 2015

Could not be happier with the service I have received from GuruAid, each time I have called with a number of problems. They have assisted me every time. They are a pleasure to work with and I would recommend them to anyone who has a computer or other device. Thank you for all you do!

Date of experience: April 22, 2015
Nevada
1 review
0 helpful votes
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The people at Guruaid are the best. They are polite and really care that they get your issues solved. Rawaswamy is a great tech and solved all my problems effortlessly.

Date of experience: April 22, 2015
California
1 review
0 helpful votes
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WONDERFUL SERVICE!
April 21, 2015

My tech is FABULOUS! He went in and fixed my laptop which was infested with viruses. He was very attentive and didn't hesitate answering any questions I had. Before starting he wanted me to explain what issues I was having and he took care of them... and more!
I am truly satisfied! Thanks Yatin D.

Date of experience: April 20, 2015
New York
1 review
0 helpful votes
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Awesome, Fantastic
April 21, 2015

Very Easy & I Recommend To Every One!
Worth Every Penny!
Excellent Customer Service!
They Walk You Through Every Thing!

Date of experience: April 20, 2015
Colorado
1 review
0 helpful votes
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The Techs that I worked with today were very friendly and a pleasure since they were both very knowledgeable and kept me informed as to what they were doing and what results were expected. GOOD JOB.

Date of experience: April 20, 2015
Oregon
1 review
0 helpful votes
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I have just had my computer repaired in a fashion I have not seen before. I am very pleased!
Work was done which has not been done by other techs before.

Date of experience: April 16, 2015
North Carolina
1 review
0 helpful votes
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This is a great online business that does great work for you if you are having computer problems. They stand behind what they fix and do a outstanding job fixing your computer.

Date of experience: April 14, 2015
Minnesota
1 review
0 helpful votes
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GuruAid
April 13, 2015

EAGESH has been MOST helpful to make sure both my computers are running smoothly and without issues... so grateful for his service.

Date of experience: April 12, 2015
GB
1 review
0 helpful votes
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Support
April 10, 2015

Needed help with my laptop guru aid support and techs were very helpful and spoke with me all the way through very pleasant staff

Date of experience: April 10, 2015
Pennsylvania
1 review
0 helpful votes
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Yatin Dalvi has done a terrific job and I have time to spare. He has made my computer run smoothly once again. Many thanks to Guru again and to Yatin!
Have a wonderful day!

Date of experience: April 10, 2015
New Hampshire
2 reviews
0 helpful votes
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My problem was fixed when asked, had no problem contacting Guru. Technician was courteous and helpful.

Date of experience: April 10, 2015

From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.