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GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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Having received a hoax call regarding my PC I contacted Guruaid., It was a most pleasant experience, especially dealing with your tech, Sagar Gharge. He immediately assured me that the issues would be resolved efficently, which they were. He was very pleasant to deal with, professional and efficient. It was a very nice transaction! My thanks to Sagar.
My computer is working at its best thank you so much!
Very good service, get all your problems, sorted. Computer will be a lot quicker, thank you
My technician listened to my problems and did many things I never could have done. I am very satisfied
Today's session with both people involved has been very positive and I hop I have done the right thins - thank you
Used services following a scam call from "Microsoft" techies. Not being particularly technically minded. I used Guruaid to put my mind at rest & put some security measures in place.
Very helpful & hopefully all the problems are sorted.
Would definitely recommend to the less technically gifted.
Amit Godambe has done everything that I needed to be fixed in a professional way. And I am pleased with his service.
I am very pleased this this service. I have been a subscriber for 2 years. The employees have always been polite, patient, helpful and efficient in solving my computer problems. Neal Taylor M. D.
GuruAid is the best. You don't need an appointment with the geek squad. All you have to do is pick up the phone, tell them your problem and they fix it. They are polite, trustworthy and they know what they are doing. I am a 73 year old Grandmother and they can walk me through anything. Moreover, the usually just fix it and I just sit here and look at my computer while they do it. I would recommend that you have no hesitation in signing up with the.
I WAS VERY PLEASE WITH THE WORK PREFORMED ON MY COMPUTER BY GURUAID IT WAS DONE IN A VERY PROFESSIONAL MANNER WITH EXCEPTIONAL STAFF.
THANK YOU
Guruaid, provides professional and prompt consulting services, thank you again. I have been using Guruaid for 2 years now, and it is a business must for me Bernard
I was lucky enough to have contact with Fahed Sayed, he was/is a most helpful, thorough and efficient person. He took his time to thoroughly check issues requiring remedy and successfully completed all necessary amendments, updates and re-installations. A good ambassador for Guruaid.
If it's trouble setting up your computer to get the best out of it, cleaning up your unit, just getting it to do what it should do, this is the site you need, they will cover ALL the things you need. Used them with a contract that I signed up to for three years and have now done it again with the same thought in mind, I just want a company I can trust and this one fits that bill, use with confidence!.
Called to have my Avast Sofware installed on my new computer and computer tech inspected my computer thoroughly and detected errors in configurations and settings. After fixing some errors, another tech took over and took charge of the other errors and isues my brand new computer had. Guruaid went far beyond what I expected... far beyond what I originally called for. I'm a very happy customer!
There were two main problems and GURU AID resolved them. I have been a client with Guru for over two years and have been 100% satisfied.
Very helpful to install norton security and clean up my computer
I was at my wits end not knowing what to do. Then your staff were so helpful and patient with me, the service given was excellent. I cant thank you enough
I had pop-up coming up to the point I could use my computer, they were so bad that I couldn't even shut down my computer. Thanks to Guruaid they were able to access my compter from a phone call, after several hours of work all my pop-up were gone and a good cleaning my computer is running as if it were new. Thanks Guruaid for a job well done. I would recomend there service to anyone, it's a peace of mind we all need, thanks again..
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members