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The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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He did super and fixed the problem. I am very satisfied with his work.
Here it is one day after your tech guy cleaned up my computer and I am plague by media player advising me that I'am out of date. Also, more popups that require a lot of energy to remove on my part. Am I a target for some nutcase or is this something I have to live with?
BEST COMPUTER TECH. SERVICE EVER RECEIVED.
MY COMPUTER WENT CRAZY OVERNIGHT. THIS MORNING I COULD NOT READ THE DISK DRIVES, COULD NOT RECORD ON THE DRIVES OR DVD'S--NOTHING SEEMED TO WORK. I COULDN'T EVEN GET INTO THE RESET MODE! AFTER TRYING TO USE MY COMPUTER ALL MORNING I CALLED GURUAID AFTER ABOUT AN HOUR MY COMPUTER IS WORKING AGAIN.
Thanks you very much for your service. It was very complete and functional. Your service was very easy and your technician was very good to work with and very personable.
I appreciate your service.
I am very satisfied with the maintenance and cleaning with my computer. Mahua was very gracious and patient with me. Answered all my questions.
The gentleman that assisted me today was very helpful and cordial I would give him 10 out of 10
I am very happy with the service they provide and whenever I need help, they do a wonderful job... Robyn
I've always had good luck with Guru Aid. I had an old computer and had to call a lot and they resolved the problems I did end up having to buy a new computer and they just finished working on it and solved it's issue and now I'm happy
EAGESH was great helping resolve my most pressing computer issues. Everything is working just fine now. I would highly recommend Eagesh to any of my friends and business associates. Thank you so much.
I needed to have my computer cleaned and updated. Sachin Gawali was my technician and he performed every service I did ask him to do with great success. I am very pleased with his work. Thank you.
I have found my request thoroughly satisfactory & informative. It has been a pleasure to have spoken with your representative Mahua Majumdar
Thank you for your expertise and patience
David Walker
You have been a life saver. Wish I had a little of your know how. Technology is not my thing. I am 70 years old; I rather play in the garden. However, I still need the computer. I am thankful for people like you. Keep up the good work. God bless.
The technician was very good. He represents the company well.
Well it's time to call Guru Aid to get a clean up an sweep on mine an my sons laptops! I love it because they are the best of the best an such gentlemen! I'am always so happy when I contact Guru an let them take my laptops an put them tip top once again! I will never let anyone but Guru Aid touch my computers! Thank you Guru Aid! Your Awesome!
What a sinking feeling to have someone, a very belligerent someone, on your computer... where do you go? To GURUAID, of course.
Thank you, thank you just for being there when I'm in trouble.
Tsh
Very good service and very friendly also explained every thing that they were doing in a clear way took they time and did not rush me, very impressed
Sandeep Chauhan was my tech and he did a fantastic job. My brand new laptop was ate up with over 60 corrupt files Including my Kaspersky Internet security. He went in to my laptop and got rid of all of the junk files and reinstalled my Kaspersky after fixing everything. I HIGHLY recommend GuruAid. You'll save a ton of money
These folks were able to correct a multitude of issues, saving me about $350. Highly recommend the annual contract for peace of mind. Very thorough.
EAGESH demonstrate the knowledge on computer system and had fix my computer, I'm extremely satisfied with the services they had provide to me I would recommend this to anyone who has problems with their computers...
Answer: Guru Aid is not a scam. I have them clean and tune up my computer about every 4 to 6 weeks. It does take a couple of hours and you have to sit in front of your computer but you can see them doing the work. They keep my computer virus free and running much better. I've been impressed with their technicians. GuruAid gets thumbs up from me!
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

