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GuruAid

3.9

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GuruAid Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

service
525
value
465
shipping
115
returns
108
quality
338
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New York
1 review
0 helpful votes
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He did super and fixed the problem. I am very satisfied with his work.

Date of experience: May 19, 2015
California
1 review
0 helpful votes
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Here it is one day after your tech guy cleaned up my computer and I am plague by media player advising me that I'am out of date. Also, more popups that require a lot of energy to remove on my part. Am I a target for some nutcase or is this something I have to live with?

Date of experience: May 19, 2015
Texas
1 review
0 helpful votes
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Review for guruaid
May 20, 2015

BEST COMPUTER TECH. SERVICE EVER RECEIVED.

MY COMPUTER WENT CRAZY OVERNIGHT. THIS MORNING I COULD NOT READ THE DISK DRIVES, COULD NOT RECORD ON THE DRIVES OR DVD'S--NOTHING SEEMED TO WORK. I COULDN'T EVEN GET INTO THE RESET MODE! AFTER TRYING TO USE MY COMPUTER ALL MORNING I CALLED GURUAID AFTER ABOUT AN HOUR MY COMPUTER IS WORKING AGAIN.

Date of experience: May 19, 2015
Tennessee
1 review
0 helpful votes
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Thanks you very much for your service. It was very complete and functional. Your service was very easy and your technician was very good to work with and very personable.
I appreciate your service.

Date of experience: May 19, 2015
Florida
1 review
0 helpful votes
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Review for Guruaid
May 19, 2015

I am very satisfied with the maintenance and cleaning with my computer. Mahua was very gracious and patient with me. Answered all my questions.

Date of experience: May 19, 2015
Massachusetts
1 review
0 helpful votes
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Tech Support
May 19, 2015

The gentleman that assisted me today was very helpful and cordial I would give him 10 out of 10

Date of experience: May 19, 2015
Canada
1 review
0 helpful votes
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Review for Guruaid
May 19, 2015

I am very happy with the service they provide and whenever I need help, they do a wonderful job... Robyn

Date of experience: May 19, 2015
Colorado
1 review
0 helpful votes
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I've always had good luck with Guru Aid. I had an old computer and had to call a lot and they resolved the problems I did end up having to buy a new computer and they just finished working on it and solved it's issue and now I'm happy

Date of experience: May 18, 2015
Ohio
1 review
0 helpful votes
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EAGESH was great helping resolve my most pressing computer issues. Everything is working just fine now. I would highly recommend Eagesh to any of my friends and business associates. Thank you so much.

Date of experience: May 18, 2015
Georgia
1 review
0 helpful votes
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Great Service.
May 17, 2015

I needed to have my computer cleaned and updated. Sachin Gawali was my technician and he performed every service I did ask him to do with great success. I am very pleased with his work. Thank you.

Date of experience: May 16, 2015
New Hampshire
1 review
0 helpful votes
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Review for guruaid
May 15, 2015

I have found my request thoroughly satisfactory & informative. It has been a pleasure to have spoken with your representative Mahua Majumdar

Thank you for your expertise and patience
David Walker

Date of experience: May 15, 2015
Washington
1 review
0 helpful votes
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Angels in disguise
May 14, 2015

You have been a life saver. Wish I had a little of your know how. Technology is not my thing. I am 70 years old; I rather play in the garden. However, I still need the computer. I am thankful for people like you. Keep up the good work. God bless.

Date of experience: May 14, 2015
Minnesota
1 review
0 helpful votes
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Computer clean up
May 12, 2015

The technician was very good. He represents the company well.

Date of experience: May 11, 2015
Oklahoma
2 reviews
0 helpful votes
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Awesome!
May 9, 2015

Well it's time to call Guru Aid to get a clean up an sweep on mine an my sons laptops! I love it because they are the best of the best an such gentlemen! I'am always so happy when I contact Guru an let them take my laptops an put them tip top once again! I will never let anyone but Guru Aid touch my computers! Thank you Guru Aid! Your Awesome!

Date of experience: May 9, 2015
New York
1 review
1 helpful vote
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Virus's tamed
May 7, 2015

What a sinking feeling to have someone, a very belligerent someone, on your computer... where do you go? To GURUAID, of course.

Thank you, thank you just for being there when I'm in trouble.

Tsh

Date of experience: May 6, 2015
GB
1 review
0 helpful votes
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Very good service and very friendly also explained every thing that they were doing in a clear way took they time and did not rush me, very impressed

Date of experience: May 6, 2015
Louisiana
1 review
0 helpful votes
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Sandeep Chauhan was my tech and he did a fantastic job. My brand new laptop was ate up with over 60 corrupt files Including my Kaspersky Internet security. He went in to my laptop and got rid of all of the junk files and reinstalled my Kaspersky after fixing everything. I HIGHLY recommend GuruAid. You'll save a ton of money

Date of experience: May 4, 2015
Texas
1 review
0 helpful votes
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These folks were able to correct a multitude of issues, saving me about $350. Highly recommend the annual contract for peace of mind. Very thorough.

Date of experience: May 3, 2015
Maryland
1 review
0 helpful votes
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EAGESH demonstrate the knowledge on computer system and had fix my computer, I'm extremely satisfied with the services they had provide to me I would recommend this to anyone who has problems with their computers...

Date of experience: May 2, 2015
Canada
1 review
0 helpful votes
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I have been very satisfied with the service I have received from Bishwajeet Bose today. He has been very helpful and patient with me.

Date of experience: May 1, 2015

From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.