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GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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I am completely satisfied with the work they have done to solve my problem in a timely manner. I will recommend this group to my friend and students.
Mahua was very helpful, she was to the point for what I ask her to do, she cleaned up problems on face book and etc. Thanks for your help and patience with me.
I am very happy with the result after contacting your technical department and Mahua Majumdar was very patient and professional with her help and advice and resolved the problems with my computer fully. Thank you so much.
Had trouble with pop ups, also had some files not listed.
All was handled with a safisfaction.
Tec was extremely helpful in completing all issues in a short period of time
The response i have have had from the company and staff has been very very good polite and proficient well worth the money
Ken Critchlow
I was so impressed with his patience, his knowledge, and the short time period he serviced my PC. He explained what he was doing as he cleaned and tuned my PC.
Due to my limited electronic knowledge and age (74), I am so thankful that Bose was the technician chosen to work with me. He is the best technician I have dealt with since joining GURU! Thank you so very much! I hope I can select him for future service.
Each time I call on GuruAid, they fix my computer problem. Very easy to do, very courteous technicians! I depend on them to keep my computer operating at its best!
I feel fully satisfied with the way Hafizul has resolved my compactor problem. I will recommend any one when they phone for help ask for Hafizul.
I had 3 phone calls from clients this morning saying they had received odd emails from me that I had not sent. My computer was running very slow too. I called Sachin at Guruaid and had the problem fixed within the hour. Infection removed and everything else tuned. Highly recommended.
Rod M
Brisbane, Australia
My service today was excellent and completed quickly and expertly. I highly recommend my technician and GuruAid!
I was very pleased with the success that Mr. B. Bose had at reinstalling several programs on my computer. I gi
As someone in the older generation that was not raised on computers, maintaining a computer is often daunting. I had my previous email account attacked and it caused all kinds of problems. I luckily found GuruAid. They are worth every cent for their service. I plan on maintaining my contract with them. In today's world of cyber attacks, identity theft etc, I feel more confident that I can utilize my computer and not be jeopardized. Every contact that I have had with GuruAid has been outstanding in customer service and problem resolution. It is apparent their staff are well trained as well as having the skills to communicate with those of us who are not as computer savvy. I would highly recommend this company to anyone who wants to have the support of an entire team and the piece of mind that any issues will be resolved.
Very patient. Took all the time needed and communicated with me so that I could watch each step. Impressed with the customer service.
Thank You
Mahua Majumdar did a great job solving my problem today and what a nice person for you to have on your staff.
Bobo does a great job need to give him more work you great bobo
I have used Guruaid.com for two years and always found them helpful and courteous. The technician today seemed even better that usual. I have nothing but good to say.
Guruaid tech Mahua Majumdar was very knowledgeable and proficient. I am satisfied with the results. Thank you.
I called about removing Norton Security Suite from my computer. I talked with Mahua and she removed Norton from my computer and also cleaned up a number of other files that facilitates the computer to run faster. I am very satisfied with the efficienty with which Mahua did the work. Thank you.
I am very satisfied with their service. Top 5's all the way.
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members