Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Guest Reservations

Guest Reservations

1.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

About Guest Reservations™:
Guest Reservations is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.

Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.

As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.

Guest Reservations Reviews:
GuestReservations.com has a high customer satisfaction rate. Guest Reservations is one of the most trusted platforms for online hotel reservations. To read verified Guest Reservations reviews, see below.

Is GuestReservations.com Legit?
Yes, Guest Reservations is a safe and legitimate source of online hotel reservations. Since 2016, Guest Reservations has made hotel reservations more accessible – helping millions of travelers book hotel rooms online. Guest R...


+313
See all photos
How would you rate Guest Reservations?
grey stargrey stargrey stargrey stargrey star

Guest Reservations Reviews Summary

Guest Reservations has a rating of 1.8 stars from 1,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Guest Reservations most frequently mention customer service, credit card and front desk. Guest Reservations ranks 438th among Hotels sites.

service
603
value
591
shipping
166
returns
261
quality
494
This company responds to reviews on average within 2 days

Instant Feedback

6,300 reviews

We monitor reviews for authenticity

Marsha R.
2 reviews
0 helpful votes
Follow Marsha R.
Unfollow Marsha R.
Share Review
Report Review

Very smooth and quick response time
July 1, 2020

Very smooth and quick response time. A bit worried about the non-refund policy. But will chance it...

Date of experience: July 1, 2020
Linda S.
2 reviews
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Share Review
Report Review

Workable
July 1, 2020

Workable. Looking to enjoy our stay again. Thank you.

Date of experience: July 1, 2020
Nancy B.
1 review
0 helpful votes
Follow Nancy B.
Unfollow Nancy B.
Share Review
Report Review

Easy breezy
July 1, 2020

Easy breezy

Date of experience: July 1, 2020
Kenneth H.
1 review
0 helpful votes
Follow Kenneth H.
Unfollow Kenneth H.
Share Review
Report Review

My experience was terrible
June 30, 2020

My experience was terrible. The property was very unclean. Trash was everywhere outside the business. My accommodation wasn't clean either. My other family members also rented rooms and experienced the same conditions. There is no way any of us would ever consider using your service to get accommodation.

Date of experience: June 30, 2020
John T.
25 reviews
0 helpful votes
Follow John T.
Unfollow John T.
Share Review
Report Review

Easy to reserve a room
June 30, 2020

Easy to reserve a room. Let's you know what's available. Left a day early and found out no return on money not unless you book hotel directly.

Date of experience: June 30, 2020
Curtis W.
1 review
0 helpful votes
Follow Curtis W.
Unfollow Curtis W.
Share Review
Report Review

All was good
June 30, 2020

All was good

Date of experience: June 29, 2020
Daniel M.
1 review
0 helpful votes
Follow Daniel M.
Unfollow Daniel M.
Share Review
Report Review

Easy to use
June 30, 2020

Easy to use

Date of experience: June 29, 2020
Donna A.
1 review
0 helpful votes
Follow Donna A.
Unfollow Donna A.
Share Review
Report Review

Very easy to navigate and book
June 30, 2020

Very easy to navigate and book

Date of experience: June 29, 2020
ADRIANA E.
1 review
0 helpful votes
Follow ADRIANA E.
Unfollow ADRIANA E.
Share Review
Report Review

VERY SIMPLE fast
June 29, 2020

VERY SIMPLE fast.

Date of experience: June 29, 2020
Jody R.
1 review
0 helpful votes
Follow Jody R.
Unfollow Jody R.
Share Review
Report Review

Very user friendly site
June 29, 2020

Very user friendly site

Date of experience: June 29, 2020
SCHUPBACH X.
1 review
0 helpful votes
Follow SCHUPBACH X.
Unfollow SCHUPBACH X.
Share Review
Report Review

We want to ensure to have a quiet room
June 29, 2020

We want to ensure to have a quiet room - I will sent an email to the reception right now

Date of experience: June 28, 2020
Gerardo m.
1 review
0 helpful votes
Follow Gerardo m.
Unfollow Gerardo m.
Share Review
Report Review

Very helpful
June 29, 2020

Very helpful

Date of experience: June 28, 2020
Scott S.
9 reviews
0 helpful votes
Follow Scott S.
Unfollow Scott S.
Share Review
Report Review

We have stayed here before and liked it so much; we are coming back again! Everything was great and the scenery is amazing.

Date of experience: June 28, 2020
Lorena p.
1 review
0 helpful votes
Follow Lorena p.
Unfollow Lorena p.
Share Review
Report Review

Very friendly n helpful with all the questions I asked.
Very pleasant to speak to.

Date of experience: June 27, 2020
Linda P.
1 review
0 helpful votes
Follow Linda P.
Unfollow Linda P.
Share Review
Report Review

It was difficult to get the refund, but it has shown up on my credit card. Thank you.

Date of experience: June 26, 2020
Cindy s.
1 review
0 helpful votes
Follow Cindy s.
Unfollow Cindy s.
Share Review
Report Review

Easy
June 27, 2020

Easy

Date of experience: June 26, 2020
John M.
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

Great
June 26, 2020

Great

Date of experience: June 26, 2020
Paul M.
1 review
0 helpful votes
Follow Paul M.
Unfollow Paul M.
Share Review
Report Review

We would like a non smoking quiet room please
June 26, 2020

We would like a non smoking quiet room please. We would also like a small bed for our 3 year old child.

Date of experience: June 26, 2020
Ronald P.
1 review
0 helpful votes
Follow Ronald P.
Unfollow Ronald P.
Share Review
Report Review

This was one of the dirtiest hotel we have ever stayed in. We flew in from San Diego and checked in on Wednesday 23,2020 and after checking in my wife noticed that the bathroom was not clean, then after taking a closer look the refrigerator and the microwave was not clean, the carpet had a foot odor smell to it. One of the days we got in and there was a note slipped under our door that said due to short staffing they would no clean for that day. My concern is that in this high charge COVID-19 environment cleanliness should be job number one. I spoke with all managers on duty at any given time. Entrance way carpet was not clean, hallway leading to our room was not clean.

Date of experience: June 25, 2020
Lisa L.
2 reviews
0 helpful votes
Follow Lisa L.
Unfollow Lisa L.
Share Review
Report Review

However I didn't see an option for Military/police discount. Do you offer that?

Date of experience: June 25, 2020