Geweldig product en service. Goede kwaliteit, zeer servicegericht, op tijd en aardige mensen. Zal zeker weer zaken met ze doen!

My favorite bag brand. I have been ordering from the online store for 10 years. Always happy with the quality and service. The last bag made me very happy.

I return an item on August 31,2022 using their UPS label. I called on September 6 and was told they had receive the item but I had to wait until it was return to the warehouse and it would take a week. Then it would take another week to get my refund. After September 12 and no refund. I filed a complaint with the BBB on Guess. I receive two emails on September 14 stating the item was returned and my refund was processed. I called my bank on the September 16 about my refund. My bank said it did not receive any refund from Guess. It has been over two weeks and No Refund. I was going to order something g else from them but not now. I will never order from them again. I used to places like Amazon, Macy's, Belks, etc. where you receive your refund in a week.

Terrible customer service! Returned a pair of shoes over two months ago, have proof of delivery from the courier and still waiting for my refund. After many emails to them I got a reply to say they lost the package in their warehouse and were investigating it. The inefficiencies of their warehouses is not the customers fault!

I have placed an order at guess Europe website on past 18/2/2022 and so far on 1/4/2022 neither have received the bulk with sneakers neither was refunded. I have made several contacts and it has been over a week since they sent an email referring that I would be refunded. The costumer's service lacks professionalism and I do not advise to place any orders through them.

I wanted to return some clothes as the sizes were not consistent. Return labels were not included in my packages, even if the website explicitly says return labels should be. Did not receive return labels via email either, so I can't return my order even if I want to - expensive mistake buying from this store. Wasted so much time trying to get a label and when I finally got through to a customer service staff, he was unapologetic, unprofessional, and rude. Bad experience all round. Would not recommend buying anything from them.

I've been a loyal customer for many years and have always been treated with the upmost respect. Today was a slow day at the office so I sent my son and my assistant to Limeridge mall in Hamilton to go shopping. There was no budget, purchase what you want. My son spent 1200. 00 at American Eagle, 800.00 at Hudson Bay and 300.00 at Sports Check, 2 pairs of van shoes and some cologne from shoppers. I asked my wife what she spent ay Guess? She said they would not let my son try on what he choose. My son is a beautiful young man at 23 he was dressed in his track pants and hoodie, probably not the best attire when you go shopping... but either way you look a it he was treated with disrespect. He is not demanding in anyway he left his choices with a staff member and politely left. The lack of respect and discourtesy that your staff gave my son today will not go unnoticed. I've informed my family and my 800 staff members of what happened to my son today. I can assure you that you lost 816 customers today and my wife will never buy another piece of Marciano.

I received my new purse, that I purchased online, with terrible scratches all on the metal piece and a sticky/gross stain on the purse. Clearly damaged but still decided to send it to me anyways. I will for sure never shop here again. And judging from the reviews I have read about Guess I wouldn't suggest anyone else does either. It is very obviously a used purse that they decided to resend out. The other purse I received was wrapped and had protective pieces on the straps and metal pieces. The damaged one did not.

The purse from TJ Maxx that was guess Brand. After less than two weeks the lining ripped out and it was useless. I contacted and they replied. Unfortunately customer service will not do anything at all to help you. No, I did not take it back to t. J. Maxx because I did not have the tags still because I expected it to last for more than two weeks. That's why I contactedcustomer service at guess. They were totally useless I sent them pictures which they asked for and they still did nothing to help me whatsoever. They seem to think it is t. J. Maxx's responsibility to take care of this. However guess is plainly stamped all over this purse. It is their responsibility! There is selfish company and they also make inferior low quality products which they don't stand behind. Do not buy from them

I've been a customer of Guess products for many many years! I've gotten anything from jeans, dresses, shoes, to handbags. Though I still love the style I feel like the quality has gone downhill over the years. You can still find many good quality products but it really is hit or miss at times.

This makes me sad to write because I genuinely love all of my clothes from guess but I think they've lost a customer after my last experience. I purchased a sequin dress and used $30 I had in rewards and a 30% off coupon for being an elite noir member. However they sent me a completely different dress. I have had to have 5 phone calls with different agents to "resolve "this, and this was their resolution: they made me re-purchase the item, but instead of honoring the price that I purchased it for, they charged me $85 more to receive the new dress! I can't make this up. Their reasoning: they have now raised the price of the original dress by $40, they would not allow me to use my 30% off coupon, or my $30 rewards towards the "purchase" of them sending me the correct dress (which has not been reinstated in my account either!). This was a total total scam. And a terrible customer service experience… Not only did it take up hours and hours of my time to have these five phone calls, but I've asked to speak to a manager multiple times and have not received a callback from one. Guess is scamming customers to profit off of sending them the wrong item. I am so appalled and frustrated. They just lost a really really good customer.

My wife returned a dress with all paperwork included and had a tracking number plus proof of delivery back to Guess. They are saying they haven't received it and will not refund her. Don't deal with this ungenuine company.

First used their website to order half way throw putting in address it finished & paid but full address was not in
Contact customer service almost immediately after by email twice to be told sorry has been sent
If u don't get it will be returned & refund to way you paid how these big companies get away with this kind of customer service is crazy
Never use there website again rubbish customer service
Even trying to send an email like all companies nowadays they make it as hard as possible like they don't want you to contact them if this is the future of shopping u can keep it rather walk in to a store anytime

It's very easy to see the sweat shop quality of this child's shirt. They must have run out of hot glue...

GUESS, it`s a shame!
Poor customer service!
AND then this BAD quality! My GUESS watch-strap is falling apart!
I only used the watch for 3 days (4-6 hours).
The rest of the time i had it in a GLASS DISPLAY CASE.

And now the plast parts on the watch strap, all breaking up!
GUESS respons: Unfortunately we are unable to provide spare parts for our watches, therefore we can not assist you any further!

NEVER NEVER again!

Worst District team to work for, super dramatic, gossips and back stabbing. My DM was a total gossip queen, pretended to have your best interest but talked shut about her management team with other managers. The co managers and assistant managers I worked with never got a raise. No matter how hard they worked it was it never enough. The CEO of the company is a joke. Kiss $#*! company with no direction. I have never ever worked with a bunch of clowns like this before. Shame on them.

They haven't sent me a confirmation email for my order but they took my money. I want to cancel my order but noone replies to my emails. Awful company! Don't buy from them! They are a scam!

I ordered things in excess of € 100. I needed that as a gift for my wife. They sent the package after 2 days and then the DHL package drove from one city to another and back to the first city and again to the second and so on for about 10 days. After 10 days the package was marked as damaged.

I have contacted the customer service several times to resend the items to me and they then make arrangements with DHL. But they were very frivolous, rude and without any concern for the customer. They just don't care about you. They asked me to wait 30 days? I explained to them that is a gift and that I was not interested in the problem with DHL.

And they didn't send me new items or return my money. I will NEVER buy anything from them again and I advise others because they DO NOT CARE ABOUT YOU!

I ordered a scarf on 27-11-2020 and then they canceled the order on 2-12 and till now I didn't get my refund, I tried to contact the customer service they don't have an answer except you have to wait, and recently they are not replying anymore.