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GTFO Reviews Summary
GTFO has 53 customer reviews and ranks 1867th in the Food & Beverage category.
We are transitioning to veganism at home, and the variety of products on the website has made it much more effortless than I thought possible (especially for my husband ha!). We love how many alternatives they have for everything! It was almost difficult to choose what we wanted, so we pretty much got an alternative for every kind of meat, vegan eggs (amazing because eggs were hard to give up!) and a bunch of snacks we had never heard of before, super cool! Can't wait for the next order and try everything we didn't get on the first one!
I love the variety of products GTFO offers, The fact that they have their own products is amazing! LOVE LOVE their own donuts, chocolate fudge and cake jars! They made my life easier!
Well I don't usually do reviews but I will regarding this company. The benefits of seeing product I order from other websites on sale sparked my attention. On top of the sale price I get an additional 10 dollars off promo code. What a deal right? I took the gamble in making this my new distributor but I later realized why these prices were the way they were. I purchased a big bulk of one size and received a smaller portion. When reaching out to merchant, they pinned it on the miscommunication between them and the vendor changing portion size. It wasn't in their best interest to ship me the amount i purchased as they were not going to pay to ship it. So guess who has to take a credit and spend more money at another location to get what I originally ordered? Me. I could have got an additional 10% if I took a refund in a store credit. But to me it's definitely not worth it dealing with GTFO. It's no telling what else I'd experience if miscommunication is present between the company and the vendor on this level.
On the positive side, they do ship quickly. Shipping is costly but it arrived quickly. It's just a gamble on what you will get opening the box. Purchase at your own risk. You too may get the short end of the stick.
Overall, I've been impressed with the quality of products and service I have received from this company. Yes, there have been occasional issues with shipping (it's tricky to ship cold products during a time period where shipping companies are already overwhelmed) but the company stands by their promise to ensure that the customer has a satisfactory resolution. The website is great. All the products are broken down into categories and descriptions, so it's easy to find exactly what you're looking for. Outside of maybe one or two items that just weren't my personal preference, I have absolutely loved every product I've ordered and received from GTFO. They do a good job making sure the brands they sell are reputable and taste great. My favorite part is the amazing selection of artisanal cheeses. Where I live (Midwest) it's almost impossible to find vegan cheese, let alone a wide selection of craft/small batch flavors.
It's sad, because this is an idea with such great potential. People are willing to pay premium prices on shipping to have the ease of shopping for the best vegan products all in one place.: Their website is intuitive and fun to shop, and the products I've received have been great. That said, like most the reviewers here, I've had terrible experiences with the shipping. My current order was on the road for five days, and when it arrived, I had what basically looked like a pile of wet garbage in my box, instead of the $140 worth of specialty items that I had ordered. That wasn't even the worst part, as a shipping mistake can happen to anyone. It was how they handled my complaint. I was instructed to "give the box a chance" even though I paid for overnight air shipping and received five-day ground service, and then report back if I needed to request a replacement of any of the items. Are you kidding me? And, no surprise here, I contacted them Monday as instructed, and was completely ignored even after three emails. I didn't want to post this negative review, and even offered them several ways to help make it right before I did.
The first time I ordered from this site all the cardboard boxes in the shipment were dripping wet from the ice. A few of my dinners looked like they had defrosted and were refrozen because the food was actually outside the trays and had collected inside the plastic wrap of each dinner. I tried to be optimistic and decided to try one of the dinners that didn't look too bad. One bite and I could tell it was ruined. I requested a refund and really didn't have an issue because I had the route insurance. The problem was a few days later I took out a dinner I thought was ok only to find it, too, was spoiled. I contacted customer service and asked for a refund for the item. I received a curt reply saying out of a courtesy they would do it this time. I thought that was a little unprofessional.
It's been a few months and I decided to give it another shot. I realize sometimes the first impression isn't always accurate. So I placed another order a few days ago. My order arrived tonight and, once again, the cardboard boxes of my frozen dinners are dripping wet from the ice. Instead of putting the frozen items in a bag with the ice packs, there really needs to be a cardboard barrier or something to keep the items from having so much exposure to the moisture. Even the package from my pantry items were wet.
I do like their prices and variety, so I hope they will be able to fix their shipping practices.
They have unapologetically stolen a recipe from a black content creator on Instagram. She did not deserve this. (See photo)
I was so excited when I first browsed this website and couldn't wait to order some of the products. But like many other reviews here stated, my order didn't arrive when it was supposed to. They apparently don't like to answer phone calls, so I wrote an email and received a reply that my order was held up because an item was out of stock, even though the item never appeared to be "out of stock" on the website. All this for $40 overnight shipping which obviously didn't arrive "overnight"! The bakery items I ordered, the cinnamon buns (very small pack of 4) and Abe's muffins were hard, crumbly and dry and didn't have an expiration date. Seems like they had been sitting around for some time. I've had Abe's muffins before from Whole Foods and they were fresh and delicious, and did carry an expiration date. I'm curious why the ones from this company did not. The Snackrilege steak and potatoes for $13.99 contained two very small pieces of "steak", one very large stem of rosemary, and a large portion of the worst mashed potatoes (in texture, appearance and taste) that I've every experienced. The gravy, however, was delicious (but not for the price). Many of the foods I received also seemed to have a separate "list of ingredients" pasted over the original writing on the packages. Wonder what that's all about? Needless to say, I won't order from this company again.
I ordered vegan for my visiting niece. The food did not ship on time and then was caught up in a storm. The end result was the food was in shipping for 12 days (ruined) I filled out a claim and specified a refund. They asked for a picture of the damage. The food was sitting in a warehouse for 12 days, how do I take a picture of that? After close to 30 emails with automatic responses they agreed to the refund. I received replacement food. I declined the shipment, and disputed the charges
I ordered a vegan birthday cake for my wife and a few snacks. The day of shipping they canceled the cake and still sent me the snacks without consulting with me on whether I still wanted the items. In the end, I ended up paying over $50 for some snacks I could have bought at the local store. I only added them in because they have a minimum order. So now I don't have a cake for her birthday. This is the worst service I've ever witnessed.
Hi Simon, we are so very sorry for this. We have reached out to you via email to resolve this issue. In short, we didn't receive our shipment in today as planned and you absolutely should have been contacted prior to shipping.
Again, our sincerest apologies for the inconvenience!
I was hoping for a far better experience. It took my order 5 days to deliver from the time it was shipped even though I was charged for next day delivery. Everything appears to still be edible, but the frozen items were all defrosted and thus everything needs to be eaten immediately which was obviously not the intended purpose. Some items might still need to be thrown out. I emailed the company and never received a reply. I've since done more research and found most of the items for less money and in most cases free shipping. I will not be a returning customer.
Hi Charles, we are so sorry about your experience. We sent a broadcast email out to all of our customers, so perhaps yours got stuck in SPAM. The delay was due to UPS (not GTFO It's Vegan) and the massive winter storms that have hit our country over the last 2 weeks. You package should have arrived next day and not spoiled. But we do insure our packages, so if you would kindly email [email protected] with your order number, we can help with the claim process to either refund or replace your package. While we have no control over UPS and the delays they experience with weather, we do apologize for the inconvenience. Our goal is to ensure you are a satisfied customer. Please reach out so we can help you resolve this.
Love this company! Omg they have the best food and I received my shipments the very next day! I have ordered from other sites and paid a ridiculous amount of money with very little options to choose from. GTFO is always keeping it fresh with new products I have not heard of giving me and my family a ton of options.
Xx loyal customer
This is the first review I think I've ever written for a company. Ever. But, here I am guess, after the most chaotic delivery situation I've ever experienced. I'll spare too many gory details, but I too was charged $30 for overnight shipping only to get it a week late. The company has zero consistent standards for how customer service is run, and I give them six months tops before they inevitably fold. It was absolutely incredible stuff, from the constant typos in order numbers to the third party delivery app that absolutely does NOT function. Food was good though.
Hi Lochlan, thank you so much for your helpful feedback and we apologize you had a less than stellar experience. Please know, we only offer one option for shipping, and that is next day with UPS. But this refers to the ship time, not the order to delivery time. And we only offer the next day option at this time, given the majority of our orders contain perishable products; given Covid, no carrier (UPS, OnTrac, FedEx) will guarantee their ship times.
We offered 2 and 3 day air options, as well as ground, when we first launched in May, however the carriers lost hundreds of packages to spoilage. And the carriers don't pay for or insure this... as long as it arrives at the destination, no matter how long this takes, they consider it delivered. When a customer places an order, per our site, it takes 24-48 hours to process, then we ship with next day air. We only ship on MON-THU each week (as the order must arrive before the weekend), so if you place an order on a THU-SUN, it likely won't ship til the following MON or TUE and arrive WED or THU.
I also see you refer to a third party delivery app. I believe you are speaking about Route. Please note, this is not a delivery app. This is a package protection app that we added because the delivery carriers do not insure their shipments at this time. It is really for filing a claim in the event you receive a damaged or spoiled package. They collect tracking as this is what they use to process a claim in the event a customer has an issue.
Again, we apologize for any issues you may have had. Please feel free to email us at [email protected] so we can address your concerns and issues directly.
There're a lot of food for vegans and this is really cool! I found this store and I was exited to do my first order.The thing that really attracted me were vegan shrimps and another cheese brands which I haven't seen before.
So, the bad thing is a delivery. I purchased many items and I was surprised about 20$ for delivery (On-Trac 1 day) what was too expensive but then I found I could pick a day and I chose Monday.(I placed order on Friday).
I didn't receive that on Monday and the status was processing. I contacted the customer service and they told me they will shipping today.
Then in the end I got my order on Thursday 4 days later. I had plans to make a dinner for my friends but it failed.
It's doesn't make sense! Just ridiculous... 20$ and that is a nonsense to be able to choose a delivery date if it comes too late.
Also I got a different item what I expected. I put photos from their web site and what I got.
I'd just point out that customer service was responsive.
Idk if I want to place order from this store again.
Hi Daria, thank you so much for your helpful feedback. Please know, we only ship on MON-THU each week, so unfortunately, it is not possible to receive a package on a Monday. Also, while you have the option to pick your preferred ship date, per our site, we cannot always guarantee to ship on that date. We do realize shipping is pricey for same geographies as our first fulfillment center is on the West Coast, however with Covid and the holiday season, all carriers have raised their rates significantly. In fact we subsidize all shipping by $10-$25 to help make it more affordable for our customers. If you ever do need a rush on an order, you can email [email protected] and we'll put a rush on processing. Thank you again for your feedback.
We did our very best to resolve this customer's issue and we are so sorry this is the takeaway this customer had.
Unbeknownst to us, the vendor of the product referred to introduced new packaging that was 12 oz instead of 16 oz. The vendor is a small manufacturer based out of the Midwest. Given were were unaware this happened (as we receive 1000's of products weekly), and we did not immediately update the website with the new product info. This customer ordered the product, and once they received it and noticed the error, they brought this to our attention. We of course were very grateful for this type of feedback, contacted the vendor to get the correct information, and immediately updated the product details on our site. We (and our vendors) love it when our customers help make us a better company.
We also offered this customer an immediate refund for the difference in ounces or a store credit. The customer demanded we ship new, additional product to them and threatened to contact their credit card company if we didn't -- to which we kindly explained that given the high cost to ship cold packages, this would not be feasible nor environmentally friendly. The customer also asked to return all the product, which for obvious reasons, especially with Covid, we cannot accept the return of perishable products. Understanding this customer was clearly upset as they were not able to get the specific resolution they wanted (i. E. for us to ship them more product to make up the difference), we sincerely apologized for the inconvenience and immediately refunded them the difference.
As you read this review, keep in mind, we are all doing our very best to bring the most expansive line of vegan and plant based products to consumers everywhere. Mistakes do happen. Most of us are both "vendors" and "customers" in some capacity in daily lives -- so we should all strive to be BOTH great vendors and customers and just work together towards a common goal ensuring the sustainability of our environment to make this world a better place. Otherwise, what's the point... right?
Sincerely your GTFO Team!