Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
GTFO Reviews Summary
GTFO has 53 customer reviews and ranks 1867th in the Food & Beverage category.
They don't respond to communications.
They cancel items off orders without notifying you.
They offer discounts (10% off first order) that can't be processed when you actually place an order.
They don't answer their phones personally.
Something wrong with their mind set, at the level of business fundamentals. The product offerings look good, but the people appear incompetent.
I have been vegan for over 7 years. I stumbled across this website and thought it was a cool concept with many products I'd never tried before. I spent over $100 and ordered many cold items like ice cream and cheeses. I was home when the package arrived annd pulled it in immediately (despite the blizzard and freezing temps outside). When I pulled it in, all of my ice creams were completely liquid and the box was warm. Many of the products were also out of date. I understand things happen but when I went to ask for a refund for the cost of the 'cold shipper' and all the ruined items, they have given me such a hard time. We've been going back and forth for days now when it should be a simple return for not getting what I ordered. Even more insane, they said that the refrigerated products should be 'safe' to eat if they were 'somewhat cold'. That's not at all how food safety works and being given the runaround rather than just issued a refund means I'm never going to reorder from this site again.
Horrible customer service. Refused to ship my order even though I paid $40 for shipping alone. Refunded my order only after four days of me calling and emailing to find out where my order was. I didn't ask for a refund because I needed the items for a birthday. They did whatever they wanted and then just stopped responding. Never answered their phone by the way you have to leave a voicemail and good luck getting anyone to respond. Even when they did respond they were snotty little brats and then just did whatever they wanted no regard for the customer at all. HORRIBLE EXPERIENCE.
They have not paid their bills and owe us 1000s for unpaid services. They've failed to live up to their promises despite very patient payment terms. Don't support this company
See reviews of sites as you browse!
Get the Chrome Extension.
I wanted make sure you were aware this company (GTFO It's Vegan) has been added to our Watch List.
If you have unpaid invoices from GTFO It's Vegan please feel free to contact me directly.
Thank you,
Jason Ross
Debt Recovery Resources
Phone *******389 x203
*******@debt-rr.com
We worked with GTFO It's Vegan for a short period of time and extended over 18 months of kindness in paying their bill, as we are vegans and want to support businesses like this. But enough is enough, and it just can't be tolerated anymore. Don't support a company that doesn't support its staff. There are people doing good work in this industry that deserve your support, but unfortunately we can't recommend this one anymore.
GTFO is AWESOME! I just received my order, and I am stunned! I live in the midwest, where we have had a string of 100+ degree todays (including today), so I was a bit worried about placing my order during this heat wave. However, all the frozen items in the package were still frozen! Incredible! I am just so impressed. And what a great selection! Wow! I will continue recommending them to all my friends!
Great pricing, all my food came frozen as it should have, support was really nice and quick! The reason I was looking for a reliable site to buy vegan food on was because I've seen all these video's, of animals getting abused, and people having these farms recording there last seconds. It's really sad which is why I want to change myself, going for a healthy and positive route knowing I didn't kill any animals to get there.
I have type one diabetes and it really has been hard for me to stay healthy, eat good, be in shape. Gtfoitsvegan has helped me find alternatives for food that wasn't necessarily healthy. I have been a customer for around 7 months now and it's really changed my life.
Alright, so daughter was telling me about this company, and I was in shock with this site, the products, and the options. It's really great! I am a fish lover, and to see the fish that I love all vegan and healthy makes me feel a lot better with life choices.
I am utterly shocked on how fast my order came! I wanted to buy some snacks and try out new foods from gtfo, and all went well, and I got order in one day. My kids loved the food and wanted me to buy more of it since they went right through it. I would recommend buying from here.
We previously bought from this site, and we loved it! So, we decided to buy again, and I am just shocked on how real the food tastes, amazing variety. Products came great and it was overall an amazing experience. It makes it easier for me and my wife to be vegetarian.
My wife got us on the vegan kick for health reasons and gift makes it easy for me to make it all happen. I like the bundle boxes because we get to try new things at good prices. I'm so in love the vfc bundle. I think I can live on that alone. The sashimi really surprised me the texture is so perfect, I could cry. I miss fish so much.
I get my groceries in a day. I'm so lazy so this is a god send. Also living in a smaller town in the PWN with out many good vegan options GTFO is a lifesaver. Who needs to visit the store when I can shop from my bed and get it to my door the next day. They even have vegan dog food! Which is great for my elderly dog with joint issues. I could never find this stuff where I live!
What a horrific experience the staff is beyond disrespectful absolutely garbage organization!
My roommate told me about this site, and I am enjoying it a lot. There is a big variety of product, and I got my product on time without any problems. I also see people false reporting reviews, which is entirely a lie because I have got my product, and everything was good. GTFO has made it a lot easier for me to continue to be vegan.
I have tried repeatedly to cancel this subscription. You can't email because it says it is an unsafe website. I have called and haven't received a call back. It is frustrating when you can't get a human to call you back to help you. I would never recommend this company and I will do my best to let people know my experience. And imagine that you have to sign up to another site to write a review. Which I am sure will open me up to many spams however, I am committed to having this review available to people.
This site is 100% legit, my husband and I have been loving this site! We needed somewhere to get vegan products and we found this. My son has recently also wanted to go on a diet and thank the lord that this website exists to help. Love from San Andreas.
I am a mom of two, and we recently have became vegan. I was searching for a while for sites to buy vegan food product from and I found this. The shipping was decently quick, the customer support was nice, and i'm glad I bought from here.
My husband found this site and recently bought from it, and it is in my opinion the best site to go to if you're looking to become vegan or are looking for vegan product.
Dear Sam, we are so sorry you are unhappy with your purchase. This was the message you first sent.
had an allergic reaction to the ice cream yes I'm pissed. Your company is absolutely classless and I will be contacting better business bureau as well as USA complaints for how you treat your customers especially when they had an allergic reaction to a product they purchased from you.
medical issue because that’s HIPAA.
"I've really enjoyed so delicious peanut butter swirl and unfortunately your website was sold out and I hoped that the caramel version was also very appetizing and it was out right disgusting and inedible! The worst product I've tried by far from so delicious and I was hoping to get a refund thank you."
This is how we responded...
"Hi Sam, unfortunately we are unable to refund for personal tastes or preferences, especially with food, there is no way for you to return it. We apologize for any inconvenience."
This is how you then responded...
"It wouldn't be that big of an issue if i didn't like it but the fact that my
This is not right for how you're treating me and I will speak to the highest authority."
This is how we then responded...
"Hi Sam, in your message below you never mentioned anything about an allergic reaction. You wrote…
“I've really enjoyed so delicious peanut butter swirl and unfortunately your website was sold out and I hoped that the caramel version was also very appetizing and it was out right disgusting and inedible! The worst product I've tried by far from so delicious and I was hoping to get a refund thank you.”
So we responded, as stated in our FAQ, that we cannot refund based on personal tastes or preferences.
Did I misread your email or did we miss something?"
This is then how you responded...
"I do not appreciate how you are talking to me in such a disrespectful manner. I will be calling customer service as well as escalating this matter. To answer your question I didn’t mention the allergic reaction because I assumed by your policy saying that If I was dissatisfied within seven days I can get a refund.
I would prefer not to dive too deep about my
You have no right to talk to me that way with such a sarcastic and condescending tone. I will be filling a complaint against you for how you are talking to me and no customer should ever receive the level of disrespect that you showed me."
We are an honest company and we always do best by our customer, so we would appreciate if our customers were honest too. We would appreciate if you would retract this review as it is not the truth.
Sincerely,
GTFO It's Vegan Customer Service