GrubhubReviews 4,556

GrubHub consistently has deals of "free delivery" or get X off a delivery. However, they don't actually follow through. You input the code they email you, and they say you cannot redeem it. Or, their site will say "free delivery with an X purchase." When you read the find print, there are not restrictions. But, wen you go to check out, they are charging you for delivery and a service fee. So an order originally costing $12-$15, now costs $30! Not worth it.

So we ordered from Lefty's and I ordered a cheeseburger with cheese fries on the side which is 85 cents more than regular fries. Food gets here and the driver was very nice and and on time. I open my box and I received curly fries instead of cheese fries which is not a big deal but I thought I'd just message them and ask for the 85 cents back and that was it. They decided out of nowhere to refund my portion of the order! Thanks for saving us money!

Ordered my food it was picked up by grub hub at 6:00 with a 6:05 delivery time. I watched the driver location on the app. He drove in my direction the turned away from my location stopping at another restaurant district then drove to another residential location stopped again then drove the opposite way from my location again then 47 minutes latter i got my cold food that was not as ordered the restaurant I ordered from is 11 minutes from my house. So I contacted $#*! hub about the problem and they never responded in any way. Never use or depend of this $#*! service.

I placed a $40 order for myself and my children. I received a message stating the driver delivered my order, then I received a message saying the driver was having trouble finding my house and that I have 8 mins to contact them, mind you I wasn't given any contact information. I was contacted by grubhub and was informed the driver was outside. But there was no driver outside my home. This person stole my order and never delivered it. I'm stick at home with no vehicle which is why I ordered online. I will never use this service again. I have never had problems with dominoes, pizza hut or door dash. I would've ordered thru door dash if the place I was ordering from went thru door dash. But I guess I won't be ordering there anymore either as long as they're affiliated with grub hub.

I ordered dinner at 7:56pm. The last message I received from the driver was that the food would arrive between 8:35-8:45pm. I waited for the food, instead of going to the supermarket. At 9:45pm, I contacted Grubhub to find out what happened. The driver listed on the website that the food was delivered, but he/she NEVER ARRIVED. The company agreed to return my money, BUT FOOD DOESN'T JUST DISAPPEAR!. The worst part about is that the supermarkets and most restaurants were closed BY 9:00pm due to Covid19. I guess Grubhub wanted me to go to bed hungry! Signed not impressed!

The only delivery company requiring you to pay a delivery fee during this fiasco. Also, you have a mandatory tip. I placed my order 53 minutes before the restaurant closed. The driver did not head to the establishment until 20 minutes before it closed. As soon as Deanna got there my order was cancelled because the establishment had closed. No one attempted to call me and let me know. The customer service representative only offered an apology. This was my first time using grubhub. Worse decision ever. Mind you, I am stuck at work and everything is closed now.

Twice in 6 days I order from grubhub. I work in healthcare and with the recent pandemic I am having to pick up extra hours to protect those coworkers who are unable to work the front line. The first night I ordered from grubhub, it took two hours which I understand with the government placing a stay at home order it makes sense but the gps on the app told me my driver sat at the post office for 45 minutes. Once I did get my food, 2 hours after ordering, my driver was smoking a cigarette on a non smoking health facility campus. This puts our patients and myself at risk. Tonight, my second order, I ordered agin. The gps on the app told me that my driver was on his way. I saw him drive through our parking lot. I was outside waiting for him. He contributed to drive through and away. He updated the app to say delivered even though I never got my food. I called the support line who was able to call the driver (even though he ignored all of my calls). He told her that he didn't feel comfortable going to a healthcare facility. Even though he didn't have to since I was waiting outside. They have me a refund but I wanted to know what happens to my food. They told me he refused to return to bring me my food. This is ridiculous, I'm working a 14 hour shift and just wanted some food. He would have zero contact with anyone who was ill, I get checked everyday for illness, I'm healthy. He had my number and location, he could've called me, or not accepted the order in the first place. I will not be using grubhub again. Two terrible encounters in a row, they don't check their drivers and have zero accountability.

If I could leave zero stars I would! Not only did I have to wait 2 hours for my order, I had to go pick it up myself! Nobody went and picked up my order so it sat ruining the food for an hour and a half! This company is a joke and all they did was give me a 20% off coupon! I had to purchase my food a second time when I went and picked up my order! They never once updated my order the entire time I waited. I called the restaurant and asked what the issue was, well my driver never showed up!

Order food was given a driver and told food was being prepared. After predicted delivery time was pushed back twice contacted restaurant they never received order. Contacted grubhub refused to give me a reason why and said it would be ready in 20 and driver was on the way. 25 minutes later called the restaurant again said they had orders from GrubHub but not ours. The GrubHub rep disconnected with me before it was resolved. Contacted them again and they gave a different excuse that they have no dispatch delivery person even they gave me a guy's name, info, and location over an hour ago. Couldn't confirm anything said order was sent again but restaurant said they never got it. GrubHub continued to lie and say no driver even tho they gave me someone personal pico and location and name for a driver. Refused to give more info and when I asked for higher up or someone that could explain why I was getting different answers and waiting two hours for a drive thru restaurant they said they had no higher up to contact. By the way I said to speak to 3 reps because they kept disconnecting why they believed I didn't have a problem. I waited until midnight for dinner and had to order elsewhere. Since was never given and answer or a higher up. Worst service I've ever experienced.

Deliveries are routinely an hour or so late with deliveries here, regardless of restaurant. Contacted support today in the middle of a 40min late delivery (driver was in the next town over) and they asked me to wait another 20 to see if they showed up. Took another 15min explaining to the support rep that 10% off my next order wasn't a very great reward for cold soggy food. Why give an estimate if they aren't even close? I'll take Door Dash over these guys any day, either the GH algorithm is stacking too many orders on the drivers or they don't reward drivers for timely deliveries/ punish them for late deliveries.