I ordered a pizza with priority delivery and added a tip. The pizza arrived late, cold, and was left outside the gate on the street despite clear directions to deliver it to my door. By the time I walked down from my third-story apartment, the pizza was covered in ants. When I contacted Grubhub, I reached an offshore call center that offered only a replacement—not a refund. Two hours later, the replacement pizza was also left on the street, cold again. This time the driver sat in his car flashing high beams at me, making it impossible to see him, then peeled out once I picked up the food. The behavior felt threatening. Customer service claimed they "spoke to the driver" so it wouldn't happen again, but it did. The experience was unprofessional, unsafe, and completely mishandled. Never using Grubhub again.
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Grubhub Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the supplied reviews.
Negative Highlights
- Delivery orders often arrive late, cold, or at the wrong location.
- Customer service is unhelpful and often refuses refunds.
- Drivers may ignore instructions and behave unprofessionally.
Most commonly discussed topics
The most helpful reviews behind these summaries
Grubhub is the worst company whose service I used. They work with fraudulent vendors who deliver terrible quality goods. They lied to me about my refund, and it has never arrived. A terrible customer service agent told me it's the end of his day and he doesn't have time to deal with my issue and told me to call my bank, even though I told him I had called my bank already three times before contacting Grubhub. They are just stealing your money. Absolutely disgusting and a terrible experience.
BEWARE GRUB HUB! It was my 1st time ordering GH for my co-workers. I decided to place 3 orders that would show up over a 2 day span. The 1st order, GH canceled because of a "delivery issue". The next day, the 1st order shows up 20mins late & the 2nd shows up over 1 hour late. No sorry from the driver and the driver didn't even get out of his car. Let's not start on the drivers hygiene. & no word from GH! I reach out to GH thru their chat & the AI chat is trash. Finally get to a supervisor & they are copying & pasting what the AI chat bot was saying. Worst thing, the supervior didn't even care about it. No discount, no refund, just "I know this isn't the outcome you wanted". Utter crap. Do your self a favor & don't order from GH.
Let me just start off by saying, I don't like arguing with people, in fact, I will go out of my way NOT to argue. When it comes to GrubHub though? They've had me so mad I cussed at them. 90% of the drivers I've had, don't speak a single word of English, they don't follow drop off notes and consistently leave your order at a completely different address with NO response after you text them. I stopped using this app shortly after COVID for the these very reasons, saw they were having a promotion, so said I'll try it again. BAD IDEA. All 3 times I ordered again, either stuff has been missing from the order, it got dropped off at a different house, or like last night, I was given someone else's order entirely. I had to FIGHT with them the order before this one to get credits and knew it was going to be worse this time, so I did what anyone would do. I TOOK PICTURES. I took a picture of my receipt on GrubHub, the receipt on the bag, as well as pictures of the food. They flat out told me that because there have been "an unusual number of wrong orders" that they weren't going to refund me when all I asked for were credits towards my next order. They basically called me a liar and closed the chat immediately. EVEN THOUGH THEY SAW THE PICTURES. This company should be put out of business just for the customer service alone. There's a reason they offer a free month of GrubHub plus, and there's a reason they only have ONE review posted under the app store.
DO NOT USE GRUBHUB. The other day I placed an order with grubhub. I realized i forgot something after placing the order and went to add the item to the order, which the app seems to indicate is possible. Instead of modifying the order, it created a second order. Because I was busy and not necessarily paying attention to the notifications, I did not realize this until one order was delivered and another was on the way. I contacted customer service and was basically told they could not refund me, even though this was an error on their end. Doordash's customer service would absolutely have made this right. If an order is one minute late with doordash, they will give you a refund. Grubhub's deliveries are consistently late. Even though I have the free membership through Grubhub, I would rather light myself on fire than use their service again. Seriously do not use them.
Brian was very fast getting to the restaurant and my food was still hot. He apologized for the restaurant not having something that I ordered
I will never use them again! I live straight down the street from the restaurant that I ordered from. I had to place my order 2-3 times and still did not receive my orders/food.
I had two different drivers and either one of them delivered food, one delivered to a business that was CLOSED and the other driver delivered to a mailbox! Very detailed driving directions were given, and I don't understand why they didn't find my address or try to contact me at all. I tried contacting each driver and they would not answer text or phone calls. These drivers are so unprofessional,
I finally ordered from a different company.
I had literally to fight my refund, when I can cancel my orders right after a second. First time trying to order food through this app, but never again.
Ordered from a restaurant n delivery time kept changing, couldn't pick it up so I cancelled the order and never received my money back. Called multiple times and jus to be told it's under review by a senior specialist, 2 months and have yet to receive my money or any information on the status. They take your money for services they can't deliver and then won't give you your money back. Avoid if need
After a bad experience with DoorDash with no positive resolution, tried Seamless by GrubHub and had the best experience. So glad there are positive options to food delivery services.
I ordered from right down the street with very specific delivery instructions. I never received the order, and when I called, the woman was very nice and she reordered with a different delivery driver. STILL delivered to the wrong house! I will not order from anybody only using Grubhub in the future.
I placed the order with GrubHub. As soon as I started the order, I chose the delivery option as soon as I confirmed and put my credit card information it changed to pick up. Contacted GrubHub and was not fully refunded my money but only half of my money. This option of delivery was not my fault at all never order from GrubHub again due to the malfunction and failure of their site.
GrubHub needs to update the menus on all the stores that you can buy from. It makes no sense if you're ordering from Wawa why you can get a plain classic role if you buy it loose but if you want it buttered you can't get it you have to order a wheat roll. Was trying to place an order from multiple stores in my area I even called customer service for help. Even after googling how do I order from multiple locations on GrubHub all it tells me is that I can do it. But when I try to do it it tells me to empty my bag from my other location. Customer service is no help! They barely speak English. They cannot even understand what I am saying I had to just hang up and give up because I had to give my email address about six times and she still didn't get it.
Grubhub customer service is terrible and their guarantee is an absolute joke. I had a driver accept my delivery but didn't go to pick it up until 45 mins later. It obvious from where he was located when he accepted the order and all the other places he went prior. Grubhub should be holding these drivers accountable for orders they accept, they should have to pick up in a specific reasonable timeframe or customer should be refunded. I tried to claim my order for refund considering my sandwich was ice cold, my hot latte was also cold and they refused to help me, even though their driver deliberately claimed an order and then didn't pick it up promptly...keeping other drivers from claiming the order. Order arrived an hour late. Latte appears to have been spilled. Not acceptable.
Canceled my Grubhub + membership and account, no reason to give business to them if they are going to protect their customers.
Placed 2 seperate orders for my Mother in a nursing home in Twin Falls, Idaho and both orders were canceled without a reason. Stuck with a 50 dollar gift card. Never again.
2nd time using the service and it's the second time my food was late, cold and missing items. Customer service is terrible and doesn't offer a proper refund. Can't review drivers and have to tip before receiving your order. Bags are not sealed.
Drivers are rude. Don't speak English and always mess up a simple order. When you contact the driver they say no speak English n hang up. Not using this service again 😒
IF you dont keep your receipts you will be screwed at the end of year; they send 1099 for total sales not your tips and your responsible for the entire sale not what you get paid. They reported my wife whom had a full time job and only did once a day for a few hours on the weekend that she made 16k one year and 15k the other if she averaged $5 tip per trip which never happens that would be over 3400 deliveries. SO now we owe money cause you dont get receipts from the places and no way to figure out what is your income they are a third party that accepts the payments you are the business not mcdonalds and so on
Grubhub driver put our food on the dirty porch twice instead of handing it to me. The second time it was snowing and he sat it on the snowy porch. I reached out asking him to hand it to me but he wouldn't. I told him to take the food back and he cursed me and called me ungrateful. Complained to Grubhub both twice and had our ringbell video as evidence but I got the feeling they didn't care either way. This is the food industry and I found it disgusting. We no longer use food delivery services.
I get the Grub hub charges for delivery fee, but when you add $3 to $6 dollars more on each food item is wrong. What a scam and an insult to the restaurant. Shame on Grubhub they should inform us on each over charge of the food item. The service is good the drivers are great the way they over charge not acceptable. I won't be using their services unless they charge their overcharging for the food they did not prepare.
Orders are always late. DoorDash is superior and that's not saying much. I get Grubhub+ for free with prime and I'm considering PAYING for dash pass again because Grubhub is so terrible.
They will give the driver the option to cancell your order without even taking into consideration what it may cost you and your planned suprise. Hate grubhub and will make sure eveyone I know boycotts them
To start with i paid for a year subscription and after several bad experiences i cancelled the subscription and never got any kind of refund. Another issue is if you order through Grub Hub they up charge everything and then charge a delivery fee plus tip. Since i never received a refund of the subscription i paid for i should still have the service, at least that's what i thought. But no, not only do they keep your money they expect you to pay delivery fees and the up charged prices and a tip. I don't think so there spanky. No way i would ever recommend their services to anyone or use them again. And i will tell anyone and everyone that will listen how their business practices are. Got to hit them where it hurts, their pocketbook. I even had one "delivery' driver say the food was delivered so i called the business about it, my order was still on their counter...i see they hire the best and brightest... grub hub is nothing more than a scam. DO NOT USE EVER!
Stay away from Grubhub... food waiting to get picked up BUT NO DRIVERS? AND THEY REFUSE TO REFUND?
Houston is the largest city in Texas and if Grubhub has no drivers it's because everyone knows they suck!
