I ordered a pizza with priority delivery and added a tip. The pizza arrived late, cold, and was left outside the gate on the street despite clear directions to deliver it to my door. By the time I walked down from my third-story apartment, the pizza was covered in ants. When I contacted Grubhub, I reached an offshore call center that offered only a replacement—not a refund. Two hours later, the replacement pizza was also left on the street, cold again. This time the driver sat in his car flashing high beams at me, making it impossible to see him, then peeled out once I picked up the food. The behavior felt threatening. Customer service claimed they "spoke to the driver" so it wouldn't happen again, but it did. The experience was unprofessional, unsafe, and completely mishandled. Never using Grubhub again.
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Grubhub Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the supplied reviews.
Negative Highlights
- Delivery orders often arrive late, cold, or at the wrong location.
- Customer service is unhelpful and often refuses refunds.
- Drivers may ignore instructions and behave unprofessionally.
Most commonly discussed topics
The most helpful reviews behind these summaries
Grubhub is the worst company whose service I used. They work with fraudulent vendors who deliver terrible quality goods. They lied to me about my refund, and it has never arrived. A terrible customer service agent told me it's the end of his day and he doesn't have time to deal with my issue and told me to call my bank, even though I told him I had called my bank already three times before contacting Grubhub. They are just stealing your money. Absolutely disgusting and a terrible experience.
BEWARE GRUB HUB! It was my 1st time ordering GH for my co-workers. I decided to place 3 orders that would show up over a 2 day span. The 1st order, GH canceled because of a "delivery issue". The next day, the 1st order shows up 20mins late & the 2nd shows up over 1 hour late. No sorry from the driver and the driver didn't even get out of his car. Let's not start on the drivers hygiene. & no word from GH! I reach out to GH thru their chat & the AI chat is trash. Finally get to a supervisor & they are copying & pasting what the AI chat bot was saying. Worst thing, the supervior didn't even care about it. No discount, no refund, just "I know this isn't the outcome you wanted". Utter crap. Do your self a favor & don't order from GH.
Let me just start off by saying, I don't like arguing with people, in fact, I will go out of my way NOT to argue. When it comes to GrubHub though? They've had me so mad I cussed at them. 90% of the drivers I've had, don't speak a single word of English, they don't follow drop off notes and consistently leave your order at a completely different address with NO response after you text them. I stopped using this app shortly after COVID for the these very reasons, saw they were having a promotion, so said I'll try it again. BAD IDEA. All 3 times I ordered again, either stuff has been missing from the order, it got dropped off at a different house, or like last night, I was given someone else's order entirely. I had to FIGHT with them the order before this one to get credits and knew it was going to be worse this time, so I did what anyone would do. I TOOK PICTURES. I took a picture of my receipt on GrubHub, the receipt on the bag, as well as pictures of the food. They flat out told me that because there have been "an unusual number of wrong orders" that they weren't going to refund me when all I asked for were credits towards my next order. They basically called me a liar and closed the chat immediately. EVEN THOUGH THEY SAW THE PICTURES. This company should be put out of business just for the customer service alone. There's a reason they offer a free month of GrubHub plus, and there's a reason they only have ONE review posted under the app store.
FIRST OF ALL I AM A DISABLED PERSON. So I ordered Lunch at noon the delivered items were garbage. So I ordered 4 items from Istanbul Kebab Restaurant. 2 shawarme sandwiches, which were ok, 1 kelle tandir which was also ok. And 1 egg plant kebab which was NOT DELIVERED. I called the restaurant and they appologized and told me they were out of it an they will contact Grub Hub to refund the $23.00. I called Grubhub and they told me they refunded the garbage I received noon time because of my complaint, but they can not refund this UNSENT item even if it is not delivered. IS THIS THE WAY THEY PUNISH A CUSTOMER FOR COMPLAINING ABOUT A BAD FOOD DELIVERED, WENT TO GARGAGE WITOUT BEING CONSUMED AND PAY FOR AN ITEM WHICH IS NOT DELIVERED EVEN WITHOUT TALKING TO THE RESTAURANT WHICH ADMITS THEY COULD NOT SEND IT BECASE IT WAS FINISHED. Below is tbe picture of philly cheese steak which is filled with fat, onions and tomatos. I have never heard of a philly cheese steak like that. Just garbage.
If you enjoy over-priced ice-cold food, use the Grubhub service! This evening, I had the pleasure of using a $40 gift card I was given from my work to order a dinner. We ordered three hamburgers from Red Robbin. The bill came to over $80! After watching the driver pick up my food at the restaurant, I then watched them make a stop at another restaurant. After picking up an order form there, they proceeded to drive clear across town (in the opposite direction) and drop that order off. I watched our dinner drive around for over 30 minutes. By the time the food finally got to our house it was ice cold. I asked that it be left on the bench by our front door. It was placed on the ground. Well, at least with the gift card it only cost me $40. Oh, wait. They charged the full amount to my credit card and did not use the gift card at all. So, I paid over $80 for 3 cold hamburgers. After chatting with support, I was told there was nothing that could do but offer me a $5 credit. Amazing. Use at your own risk.
I supposedly get GrubHub+ with Amazon. 80% of my orders never arrive and what does is cold. Do NOT use GrubHub. In the last week or so had a driver steal my Pizza. And then not deliver two other orders when I could not get out of the house due to illness. In my case my illness actually worsed due to lack of expected food intake.Thei AI help bot could not care.
I wrote this exact review on a differ platform, too. First, we cancelled our Grubhub+ a month ago due to pretty bad experiences with their partner restaurants and errors (every time) on our orders. Tonight, however, was the final straw. We gave them another try at full price. Our order was cancelled an hour and ten minutes after the order was picked up by the restaurant. It was cancelled AFTER the driver arrived at the restaurant and sat for 30 minutes. He then proceeded to deliver another order, RETURNED TO THE RESTAURANT, where he sat for another fifteen minutes. He then updated the delivery time which would have made our delivery 30 minutes late and then, suddenly, cancelled the order. The cancellation was not due to being out of a menu item. When that happens, the order is cancelled right away. That has happened to us before. We thought maybe it got so late that the restaurant had closed at that point. Nope. I called the restaurant, and they were still open and would be open for another three hours.
Orders are wrong, they don't check it, they deliver to the wrong address and lets face it, grubhub just wants your money and have no customer service skills. Save your money and time, it is not a time saver when your food arrives cold, over priced and thats IF you actually get your order.
See the picture, their proof of delivery except it is not my front porch!
The FIRST time I used Grub Hub, I ordered as I usually do on Uber Eats. I got a text message that the Grub Hub driver needed a pin to complete my delivery. My husband was OUT FRONT at the time waiting for the driver. I texted the pop up pin to the driver believing he would then leave the order with my husband. DRIVER NEVER SHOWED UP. Food was never delivered. Money was kept. I informed Grub Hub and they just said they "notated" that the driver texted for the pin. When I complained that I wanted a refund because we receive NO FOOD, they said 48 hours had gone by since the delivery, so no refund. A BUNCH OF SCAMMERS. POOOOOOR SERVICE. THEIVES.
I was offered free delivery from my Amazon Prime account the first order was never discounted the second on never got discounted and was cold and stale because I suppose the driver GPS dont work the driver thought I lived N.E Minneapolis I live downtown in the ALTRIUM APTS Across the street From the Central Library on Hennepin Ave so The third order was not delivered the driver took a picture as customer service says but its not my apt building I dont knw where it was taken Customer service is not good I asked several times where is my order because I live on 3rd Hennepin the Mcdonalds is on 22 and Hennepin they denied me a refund now me and my baby have to go hungry and I got ripped off GRUB HUB IS THE WORST EVER DELIVERY I EVER EXPERIENCED THE CUSTOMER SERVICE IS NOT HELPFUDI willl be taking my orders elsewhere
A meal that would cost me 7.99 to pick up costs me $20.00 when having Grub Hub to deliver. I should actually thank them because they have forced me to stop using deliver. The convenience is not worth the cost. They also will do multiple stops before getting my luke warm to cold food to me.
I attempted to place an order on GrubHub, which I do regularly on Tuesdays and Fridays, but I was blocked. The application told me to contact customer care to place my order. GrubHub also removed all my payment information with no warning or explanation. I called customer care to get an explanation for what was happening, but they told me they could not help me. They said they would send my information to a different team but refused to let me know when I would hear back. The rep told me there was a security issue, so I demanded they let me know what was happening. When a rep tells you there is a security issue with your account, and all your payment information is missing, hearing "I can't help you" is not reassuring. I escalated to a manager who read from the same exact script. Five minutes later, I received an email saying my account had been closed, with no real explanation other than violating "Your Content and Conduct." Obviously... this is in retaliation for me telling the CS Manager the service I received in the call was unacceptable. I did not raise my voice. Used professional language. GH can even review the call and see that is the case. Verson G is the person responsible for the account closure, but of course, I cannot contact that person because that would be far too efficient and helpful. I have never filed a complaint with a restaurant or driver. I have never had an adverse interaction with any restaurant or driver. I have never received any notification of any problems. Just a notification that my account was closed and no attempt to explain what "security incident" caused my credit card information to be removed from my account. I want a full explanation of what happened and what is being done to address the "security incident."
Check your receipts. Past month Grubhub has been increasing service fee after order delivered when charge posts to account. Food price, tax and tip stay same, but their service fee increases. For example when orders placed fee $4. Final charge then $4.80. How is this not illegal? Beware!
They assigned my food to a driver an hour away. By the time it gets here, it will be stone cold. Refused to refund me. Terrible service that either uses AI or outsourced bad workers for "customer service."
Order was delivered 1 hour early. The order was for 2 people and $144. Customer help would not acknowledge and when I sent them the receipt that was proof of delivery time they said it was not attached on e mail properly whatever that means.
Avoid GRUBHUB if possible.
What a great offer I thought from Lyft... Grubhub discounts included. SO WRONG. Vacationing in Hawaii, and ordered dessert for my daughter after a long day out. Another wrong move. What was to be 20 minutes, turned into 1.5 hours. Driver did come in without signaling she had arrove. Took picture of dessert, looked around, and then took the dessert with her. Minutes later sending me text that she had delivered it. Customer service is not a thing for Grubhub. Needless to say, this shady driver will continue to do this to others to come, as they could care less when reported. And to see my 1 star matches all others reviews, seals the deal.
I'm going to try them again because I "found out" on my own, they deliver from one of the best private owned pizza houses in the area. They didn't tell me, for weeks I poured over Dominos and Subway and other " food/cardboard" franchises. Let's see what happens. This Company Is Hated Amongst New Bedford Business Owners.
I will never use Grub Hub again. The driver was late, my food is cold and I want a refund.
No stars--THEN TRY TO SIGN IN AND IT CONTINUES SAYING WRONG SIGN IN--THIS IS 2 TIMES THIS HAS HAPPENED.
I have photos but can't download
Panda Express
DSV ******* Grubhub **************
Terrible customer service, delivery drivers constantly not reading the delivery instructions OR the sign I have on the door of the enclosed porch!? I mean this is ridiculous. We should be able to contact you with our issues and the inquiry be settled. Settled meaning both parties meet or have an understanding that allows us to feel heard and cared for. Which is not AT ALL how you are handling things. Esp because I can tell your agents are now scripted (I know this because I spoke to three dif agents) (oh, and not to mention I see the same complaints and the SAME verbiage used with OTHER customers that write reviews- so it's 100% Bull.
We have used Grubhub quite often, but since they teamed up with Amazon no food gets delivered 3 times. Credit card was charged 3 times. Restaurant never got the order. I can't show proof of purchase because it was never delivered.
I accidentally ordered to the wrong address. I caught the error right after I made it. With no phone number to call, I was forced to have to interact with Grubhub through online chat. When I gave the correct address, I was told it was too far away. I then asked that my Visa card be refunded. I was told several times that they do refunds. Only Grubhub credits!. Thanks for the great first impression experience Grubhub. I should have read the reviews first. After I use this credit up, Never Again! Very bad business practice.
Jimbo H.
Creve Coeur Mo.
There is no customer service even though they claim there is once your order is complete you Cannot get any help from anybody -- they just keep sending you to their help page, which has no help on it, Naturally. Just a lot of useless articles and no way to reach them. Initially I had a chat feature but that disappeared evidently because the order is complete. They ripped me off by charging me 25% tip without my permission. I was never an option for a tip and I never in 10 million years would've picked 25%. I always tip 20% and they have a lot of nerve defaulting to 25 and then not even showing me the field. Total and complete rip off I would never use them ever again because there's no way of reaching them when they have ripped you off. Not to mention that the restaurant did not get the extra message I sent asking for gluten-free soy sauce so it ruined my meal and I was vastly overcharged. Supposedly this was free via Amazon and indeed I was not charged a delivery charge but there were so many extra charges it ended up costing me an additional $10 above the price of the actual dish. And that includes the four dollar tip I did not approve. I would never ever use them again and I suggest you do not either.
I ordered pizza hut on 6/5/24@5:29:55PM through grubhub Amazon prime to be told it would be here no later than 6:08. Then I got another text message stating that no later than 6:44. Then I hit the track button when it still wasn't here and it said it would be delivered by 7:14. Once we finally got the order the pizza was ice cold. I also found out that GrubHub charges more than what Pizza Hut charges plus they may deliver for free but they are charging a service fee as well as automatically add a 20% tip that you can change. So excluding the tip GrubHub charged me $36.77 where had I picked it up from Pizza Hut it would have cost me $26.75 so there is a $10.02 difference. Pictures included. Horrible!
This was to be the first order I have ever made with this company. I never got an email about my order.
I was wondering where my order was so I looked on the site and saw that it had been canceled without any notice.
I contacted via chat and I was told that my account was blocked for some reason though he couldn't tell me why. He said someone would get in contact with me in 24-48 hours. I told him no need because I will never try this group again. Door dash it is
