On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Grove Reviews Summary
Grove has a rating of 1.8 stars from 278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Grove most frequently mention customer service, credit card and next order. Grove ranks 56th among Cleaning Products sites.
We monitor reviews for authenticity
Each month I look forward to receiving my Grove products. The cleaning and home products lift my spirits. At first, I didn't think I needed the products and they seemed more like little luxury items to me. But I have been using them so much that I've run out and reordered. I even see my husband grabbing the bottle of cleaning spray sometimes. When I've had problems, the Team at Grove solve the problem immediately and take care of me like they truly care about me. I am so grateful to have found Grove, because I discovered their tree-free bamboo toilet paper and paper towels and haven't gone back to regular paper products since then. What else can I say about this wonderful company? Lots, but I probably don't have room here to write it all, and it's a company you just have to discover for yourself.
I have been enjoying Grove for several months. I have tried many of the products, some I have loved, others not so much. They have many products that I love! The shipments are timely. If anything doesn't work i. E. pump, they send a replacement, no need to return the bad one. I love the scented products, and doubly love that they don't contain harsh chemicals. I highly reccommend Grove to all my friends and family!
Thank you for taking the time to leave this wonderful review, Connie!
We love that you are continuing to try new eco-conscious products with your monthly recurring orders! We really appreciate that you are sharing your Grove love with your friends and family! If you have any questions about how our referral program works, please don't hesitate to reach out to us at [email protected]!
Best,
Team Grove
My introductory order went off without a hitch. My second, and very last order, is still in the wind. I placed my 2nd order on 9/2 and today is 9/26. I still don't have it. I have gotten two entirely different stories from Customer Service (who are super sweet, BTW). First was "we're so busy and we will get it to you as soon as we can" and the second one was "oh, I'm sorry you didn't receive it, we will re-ship it to you". So now, I have gotten two or three emails telling me my order has shipped but the delivery date keeps getting pushed out. It first showed today, then tomorrow, and now it's 3 days out. I give up.
Thank you so much for this review, Angela.
We are so sorry to hear about the trouble you were having with your shipment. We want to make sure that everything has been taken care of. If you don't mind reaching out to us at [email protected], we'd love to have a chance to make this right.
If there is anything else we can do for you, please let us know.
Best,
Team Grove
Do not give them your information. You cannot cancel the subscription. I sent 5 emails, spoke to a rep, took all items out of my cart, cancelled all subscriptions and they continue to take money out of my paypal account. I cant change my payment method on the website. I'm sorry, but I dont want to deal with a dishonest company. I'd rather pay more and do business with an ethical company. I can get this stuff online at whole foods for cheaper. It has taken hours of my time to fight them screwing me and I am too busy to have to constantly wathc an unethical entity try to steal my hard earned money.
Thank you for the feedback, Linda.
Grove Collaborative provides home and personal care products for eco-conscious homes on a monthly recurring shipment schedule by default. Grove offers two separate programs: a VIP Membership and recurring shipments that can be used exclusively or combined to get the most out of Grove. We understand that every household has unique needs, which is why there is no requirement to order every month, and everything about your Grove account is customizable. You can always change the date of your next shipment, and edit the products in your cart and subscriptions.
We are so sorry to hear that you've had difficulties updating your account. Please reach out to us at [email protected] if you are still in need of assistance updating your account and we would be happy to help assist and make this right.
Best,
Team Grove
My daughter and I volunteered for an animal rescue. We raise bottle baby kittens. I feel that cleaning with grove products are safer for these tiny babies.
Thank you for this wonderful feedback, Barbara.
We love that you and your daughter are doing your part to make the world a better place. We know that you have options and really appreciate that you choose Grove to supply your cleaning needs.
Best,
Team Grove
Safe for the environment and sustainable products, with the convenience of shipping to my home, and I save money. Sign me up!
AND ALL THESE PEOPLE giving them a 1-STAR RATING, complaining that Grove SNUCK IN ANOTHER ORDER THE NEXT MONTH' are pretty dumb!
You sign up for a 3 month VIP membership, and it tells you that your orders will ship the same date each month, so IF YOU DON'T REMIND YOURSELF TO GO IN AND CHECK BEFORE NEXT MONTH SHIP'S OUT, Grove will assume you'll want the same stuff as the previous month AND they'll send products they think you'll like, or that are really popular with other customers, who have ordered similar items you've ordered. AND GROVE SENDS YOU AN EMAIL TO LET YOU KNOW YOUR NEXT ORDER IS ABOUT TO SHIP, as a reminder, so you can log in check your cart.
THIS ISN'T ROCKET SCIENCE. They warn you about this when you sign up! There's no fine print' dumb dumbs.
I gave them my $19.99 after 3 months because I LOVE THE PRODUCTS, I LOVE THE CONVENIENCE, and I LOVE EVERYTHING ELSE ABOUT THIS COMPANY!
All I need to do is check-in once a month to make sure they send me what I need and don't send me what I don't!
Thank you for the great feedback, Laura!
We are thrilled to hear that you've been enjoying Grove and the convenience of recurring shipments and having your orders shipped right to your home. It is great that you have been able to make these monthly shipments work for your household so that you can be a conscientious shopper! We're glad to have you as a part of our Grove Community!
Please reach out to us if you have any questions or are looking for any product recommendations!
Have a wonderful day,
Team Grove
I love finding all natural and safe products for my home at a great price. Very convenient shipping and app. Recommend it to everyone!
Do not EVER order from this company... I ALWAYS order and make sure you do a ONE time and they are sending stuff every month and taking money out of my account and there's no phone number to contact them NOR and email address!
You would think that the list that comes in all these boxes would have a contact number but they are thieves and don't know want you to contact them!
So disappointed!
I only ordered because of the "Jenkins" lady and her humor was thinking because she was advertising for them it was legit... WRONG!
CROOKS!
We appreciate you taking the time to leave this thoughtful review, Shea.
We completely understand your frustration and are saddened to see that you haven't enjoyed your time with us. Grove Collaborative provides home and personal care products for eco-conscious homes on a monthly recurring shipment schedule by default, but we understand that every household has unique needs and apologize if this was not a service you were expecting.
If you have any concerns, or additional feedback you would like to pass on, please reach out to us at [email protected]. You can also reach us by phone as well. We are available by phone Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375). If you don't mind giving us a call then, we'd love to help. We're also available via email or live chat to help with anything you may need!
Best,
Team Grove
Grove Collaborative's advertising practices are dishonest, unethical, and misleading. Not only is the quality of their branded stock very low, you are led into believing you are making a one-time purchase when you are not only being subscribed to monthly purchases, but also opted-in to their "free for 60 days" VIP membership program. I made a single purchase on June 26,2019 in the amount of $24.29. I received an order shipment notification on July 30 for a charge of $70.20, for a shipment containing products I do not want or need.
In addition, the "cancel VIP trial" option is hidden behind several searches and links, not accessible from the account management pages. This is dishonest UX (user experience) design at its worst.
We apologize for this frustration, Ann, and appreciate that you took the time to offer this feedback.
We are so sorry that your experience with Grove has been anything other than pleasant and that you experienced unwanted charges. Grove Collaborative provides home and personal care products for eco-conscious homes on a monthly recurring shipment schedule by default and we apologize if this wasn't a service you were expecting. We understand your frustration and always appreciate our customer's feedback on how to improve and have passed this along to our team.
Please reach out to us at [email protected] if you need any additional help in adjusting your account settings to suit your needs.
Best,
Team Grove
I made multiple attempts to reach about site issues and received NO response. I have given up with this seller.
Thank you for this thoughtful response, Linda.
We are so sorry to hear about the troubles you were having with the site. That is certainly not the experience we wanted for you to have. It looks like you were having some issues using our app for the site, as there have been a few updates since then, those errors should be fixed. We are so saddened to see that we didn't give you the help you needed and that it impacted your time with us.
The site also works well when using a computer, or if you ever decide to return to shop with us, it can be helpful to chat with one of our Grove Guides, they are great at troubleshooting issues that may arise.
We are available by phone Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375). If you don't mind giving us a call then, we'd love to help. We're also available via email or live chat to help with anything you may need!
Best,
Team Grove
Auto order happens monthly and random things get added to my cart each time. I have to go in and clear my cart then shop from scratch. June's order sent and I got $100 worth of stuff I do not need. I reached out to my "sponser" the day it sent to try to adjust it and never got a response back. I'm HIGHLY dissatisfied!
Thank you for the feedback, Christie.
We are so sorry to hear that you received a recurring shipment that you weren't expecting. Grove Collaborative provides home and personal care products on a monthly recurring shipment schedule by default, but we understand that every household has unique needs. This is why there is no requirement to order every month, and everything about your Grove account is customizable. You can always change the date of your next shipment, and edit the products in your cart and subscriptions. You are also able to set up your account so you can order with us on an as-needed basis, without recurring shipments.
Additionally, we apologize that you never received a response to your inquiry. Please reach out to us at [email protected] and we would be happy to help ensure this gets taken care of for you.
Have a great day,
Team Grove
I accidentally ordered the wrong vitamins. Grove credited my account and didn't request that I return my wrong order. Response was timely and professional. Highly recommend company.
Thank you so much for the support, Kathy!
We are so happy to hear that we could get those wrong vitamins taken care of for you! We hope you are enjoying all your Grove items. If there is anything else we can do for you, please don't hesitate to reach out.
Lastly, thank you so much for being a part of our community, we are so happy to have you!
Best,
Team Grove
I signed up for Grove because I saw a special offer that if I bought $35 worth of products I could get some others free. I placed my first order and carefully read all the screens when checking out for more catches. I saw nothing indicating any sort of subscription. I was shocked and annoyed when my first order of $35 was followed up by a second order of $55 with products I did not want, and or excessive duplicates. Does anyone actually want monthly lip balm and why are they sending replacement re-usable spray bottles? I went online and thought I had cancelled the subscription only to be again shocked a month later with ANOTHER box in which they'd re-added most of the items I unsubscribed to, in order to make it again $50.
Good part: When I called customer service they were very pleasant about about cancelling for me and putting up with my yelling and refunded my unwanted delivery. Will be checking the card statement to make sure it was cancelled for sure. Be sure to call if you have issues!
Jane, we apologize for the unwanted orders.
We strive to always hit the mark on providing wonderful products with the added convenience of your items being shipped right to your door on a monthly recurring basis. It makes us sad to hear that we have missed the mark with defaulting to these monthly recurring orders, resulting in unexpected charges. This must have been very frustrating to deal with. We are happy to hear that we were able to make this right for you. Please don't hesitate to reach out to us at [email protected] if you have any additional needs.
Best,
Team Grove
Love all the products I get from Grove. Favorites are the Lavender Oatmeal Soap-leaves skin moisterized and no itching. Mango Ginger laundry detergent and softener-smells great w its light scent and again no itching. Always searching for natural products.
Thank you so much for your review, Sandra!
We are so happy to hear that you have been enjoying your Grove goodies! That's great that the lavender oatmeal soap and mango-ginger laundry detergent are new favorites.
Please feel free to reach out to us if you're looking for any product recommendations!
Best,
Team Grove
Great products at good prices and conveniently shipped to me at home. I'm not a fan of shopping for these kinds of things, so I really love it.
Thank you so much for your review, Julia!
We are so happy that you are thrilled with the services that we offer.
Please let us know if there is anything that we can help you with.
Best,
Team Grove
When I bought the first box and received it I was very happy. Then I realize they somehow snuck automatic payments in and they get more and more every shipment. They make it hard to cancel the subscription that I dont think I was informed I was even signing up for. Can't get ahold of a real person
Hi Tracey,
Thanks so much for sharing your experience. I am sorry to hear about the frustration!
Just to clarify, Grove is a customizable auto-replenishment service. I would be happy to look into this further, and ensure you get a refund for anything you did not intend to order! Please reach out at [email protected] and we can get any loose ends tied up for you!
Best,
Ryan
Very professional and speedy product delivery. Extremely satisfied with the service offered.
Excellent customer service and individualized contact.
I'm disappointed that when making a new order I have to clear last month's order from the cart. On other sites once the order is shipped, the cart is cleared. Saves me time and no mistakes of receiving what I already ordered.
I appreciate knowing I'm dealing with a real person, and being rewarded for them! Which came as a complete suprise!
Great quality cleaning products. Love the variety of scents and the high concentrate formulas. The shipping was very good, fast and there was never a spill in the box.
From the business
Helping families across America create a healthy beautiful home with our range of natural & non toxic home & personal care products.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for these fabulous accolades, Daria!
We love that the whole family is involved in making your home sparkling clean with eco-conscious products. Thanks to our amazing customers like you purchasing Seedling by Grove's paperless products, we have participated in planting over 115,000 trees through the Arbor Day Foundation. Thank you for choosing Grove Collaborative for your home. We appreciate you!
Best,
Team Grove