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Grove Reviews Summary
Grove has a rating of 1.8 stars from 278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Grove most frequently mention customer service, credit card and next order. Grove ranks 56th among Cleaning Products sites.
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Feeling very good about the treeless paper towels and toilet paper! Packed in cardboard boxes! The refillable cleaning products that keep me from having to buy endless plastic bottles... very happy!
First off, most the thing they market as giving you a deal on is cheaper at your local grocery stores. There are organic options at most grocery stores anymore. Second, I was a member for a year then canceled. I thought that was the end - but NO they kept auto generating carts for me to process an order. I caught it the first time, but second time I did not and they put over $140 of stuff in my cart, processed my card {which I can't figure out how to remove from their site}, and shipped out to me immediately. So now I have a $140 of stuff coming to me I didn't order nor want. This co. is a scam. Please stay away - they make it very hard to cancel membership {which I did after having to email them and deal with someone trying to talk me out of it}, and I can't figure out how to remove my credit card or delete my account with them. STAY AWAY!
We are so sorry to hear about this trouble, Jennifer.
This is certainly not the experience we want for our customers to have. We are excited to share Grove with our customers and provide information about our services to help optimize your experience with us. However, in that process, we can understand that you might have felt like your request wasn't heard, and we are saddened to see that impacted your experience with us.
If you don't mind reaching out to us at [email protected], we'd be happy to take a look into your account and get everything taken care of for you.
If there is anything else we can help you with, please let us know.
Best,
Team Grove
Grove.co is a total scam. They lure you in with a great first offering and then make it impossible to cancel afterwards. This company is like a timeshare for cleaning products... Buyers Beware!
Thank you for the review, Chris.
We are so sorry to hear that Grove was not right for your household. We understand that every home is different and has different needs.
We apologize for the difficulties you've had while trying to cancel your services with us. This is not the experience we want our customers to have and we completely understand your frustration.
If this has not been resolved for you yet, please reach out to us at [email protected] and we would be happy to assist.
Best,
Team Grove
Like many other complaints, I was also one that ordered from Grove, unsubscribed from the auto ship, the next month I received another order. I took other steps and again, another shipment arrived. Calling didn't work so I had to remove my credit card information from the site just to make it stop. I started receiving emails stating that my payment didn't go through. This has happened to a few other people I know. I'm writing this review because I've stated to see more and more advertisements and want to far warn of this shady practice and scam.
Thank you for your review, Amanda.
We greatly apologize for the trouble you've had with your account. We do not want our service to be a frustrating process and we apologize for the hassle this has caused.
Thank you for bringing this to our attention. Please reach out to us at [email protected] so we can make sure this is resolved and you won't be charged for any future orders.
Best,
Team Grove
Nice cleaning products Grove and i bought many products and they actually know what you need to clean your living place.
Thank you for choosing Grove for your home, Addison!
We are so happy to hear you're enjoying the products. Please let us know if we can make any recommendations!
Best,
Team Grove
When I first signed up, I was suppose to get a free cleaning caddy, which was never received. Going forward, when I would select a free gift with my purchase for over $99, or $79, I would never receive it. So I sent an email and was told that they apologize and said they tend to ship those items within shipments to avoid unnecessary shipping. Made no sense to me. However, they never made good on any of those free gifts with purchase, nor did I ever receive the cleaning caddy from when I first set up an account with them. When I emailed them again about this, I was then told that free gifts with purchases are only available if I selected the ship now option instead of waiting for my orders normal ship date and Also that recurring orders are not eligible for free gifts. So where's my incentive to continue ordering them, as opposed to going to the store? To me, that's wrong. I have spent a lot of money with this company, and to dangle free gifts in your face only to find out that you have to ship your order immediately to get it instead of waiting for my normal ship date is ridiculous. They encourage to Spend, spend, spend, but then have strings attached to their backwards "incentives", if you can even call them that.
Thank you for your review, Melissa.
We are saddened to read about your experience with Grove. It is not what we would want for our most valued members and we apologize for that.
As it is stated above your cart, bonus items are available for orders that have reached the pre-tax minimum and by clicking "Ship Now". We sincerely apologize for the confusion!
Thank you for bringing this to our attention. It does look like this has been resolved, and we hope that you continue to reach out to us if you need any further assistance at [email protected].
Best,
Team Grove
It started out well until I decided to adjust my order and delay it. 1) It says to empty your cart and that changes order 2) I wasn't aware there was a19.99 membership. 3) you can't delay it like you want in other sites. They only allow you to delay by a week or two. 4) even if you attempt to cancel they still charge your credit card and even if you cancel they still charge your card. Oh when I rebuttal they said they wished they could help me and credit me but the order already went out went to website checked order and there was none. No tracking number was given. I'm about to call my bank and request a credit. Don't waste your money your better off at a store locally.
Thank you for the review, Maria.
We are so sorry to hear about the trouble you've had with your account. We do not want our service to be a frustrating process and we apologize for the hassle this has caused.
Grove offers two separate programs: a VIP Membership and recurring shipments that can be used exclusively or combined to get the most out of Grove. When you placed your first order, you were automatically enrolled in a 60 Day VIP Membership Trial as well as monthly recurring shipments. We apologize if this wasn't clear to you.
We want to clarify that the $19.99 fee was for your VIP Membership renewal. Three days before your free VIP trial was up you should have received an email stating you could cancel.
You are always able to customize your cart and product subscriptions to best fit your needs.
It sounds like you're receiving a shipment you weren't expecting. Please reach out to us at [email protected] and we would be happy to dig into this and get this taken care of for you.
Best,
Team Grove
They are Dishonest in setting up an automatic monthly reorder. Changing the order is beyond difficult and timely. This company is supposed to be trying to create less garbage and instead automatically signs you up to get a monthly recurring shipment. They also add items to your order that you did not authorize. As the website is not that user friends, I emailed in between and got absolutely no response to my problem. I fumbled through myself. But, apparently it takes weeks to update so that the next order is still the same junk. So currently I have 3 bottles of toilet cleaner, glass cleaner, wipes which I do not even use because they are not good for he environment. These will last me about 5 years or so. This is not saving the planet it is ripping off the consumer. Cancelled my account. I just do not do business with schemers. I wish I would have read the BBB reviews before using this company. They say it all. Do not sign up for anything with them.
Thank you for sharing your experience with us, Blythe. We want our customers to have all the necessary information about our services from the beginning and we are terribly sorry this was unclear. It’s thoughtful community members like yourself that help us continue to improve.
All new Grove accounts are automatically set up to receive a recurring shipment each month, but there is no requirement to order every month. You will receive an email to alert you of your upcoming order 7 days before your next shipment and then again 1 day before each order is scheduled to process. This gives you time to review each order before it is shipped out to you.
We have designed this service to add convenience in gathering the items you need for personal care and also for your household. We apologize if this wasn't convenient for you and if this service wasn't made clear at the onset of your account. We certainly don't want for you to be receiving anything you don't want or need.
If there are items that you are looking to return, please email us at [email protected] or give us a call Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375). If you don't mind giving us a call then, we're happy to help.
Best,
Team Grove
Promised free $30 Mrs. Meyers kit with first order. Kit was in my basket when I checked out but not in confirmation email received after completing checkout. Contacted Customer Service; they responded with $20 credit on my next order. Not interested in any future orders, so I requested that they send me the kit. No response. DM'd via FB requesting order and subscription cancellation; no response after 4 hours. Instituted dispute with PayPal.
We are so sorry about the trouble, Carla.
We are so saddened to hear about the difficulty you had. After looking into this we can see where the issue came from.
The offer you ended up claiming required that you opt in to our recurring shipments and a free VIP Membership Trial to receive your free gifts. It looks like only the recurring shipments were opted into, which explains why those items weren't included. We can confirm that the credit is still on your account and that as you requested, your account has been changed so you can now shop without recurring shipments.
If you have any further questions or concerns, please reach out to us at [email protected].
Best,
Team Grove
I ordered their service for my daughter as a gift and luckily I had it mailed to me. When I received it, the box was empty, just packaging paper and a welcome card. Not sure what type of game they are running, but I will not ever order or recommend them. Thought that it would be okay because I see the brands in store.
Thank you for your feedback, Selecia.
We are saddened to hear that your Grove order arrived as an empty box! That is unusual and not up to our Grove standards. We greatly apologize for the inconvenience and frustration this must've caused.
Please reach out to us at [email protected] and we would be happy to help sort this out and get you the items you ordered.
Best,
Team Grove
Grove is the best! Love it!
Great customer service. Great products. Timely shipping. Can't go wrong!
Thank you so much for the support, Kimberly!
It is great to hear that you have been enjoying all of the Grove services!
We are always available to help answer any account questions or provide product recommendations if you need them:)
Best,
Team Grove
When I made my first purchase with grove I absolutely loved. However, after a month I received items items that I never bought and I was charged for that. I sent them and email and they gave me the money back. However, in the subsequent month I was charged AGAIN ($64) for items that I never bought.
Do not trust Grove. They take your credit card number and charge you for things you never bought.
Thank you for taking the time to share your experience with Grove, Kamile. We are sorry that your journey with Grove Collaborative has been anything other than positive and that you received another unwanted shipment.
This is not the experience that we want our customers to have. Grove Collaborative provides home and personal care products for eco-conscious homes on a monthly recurring shipment schedule by default, but there is no requirement to order monthly and every order is completely customizable. We want to be sure that we have taken care of this unwanted shipment for you and make updates to your account to prevent additional unwanted shipments from occurring. We created Grove with maximum flexibility in mind because we want Grove to work for you. Please be sure to reach out to us at [email protected] so that we can assist.
Best,
Team Grove
I did a one time purchase and they keep charging me $19.99 for a monthly fee. Do not purchase from Grove. When they get your credit card number they keep charging it. Please dispute the charges with your credit card company. When they get a large number of disputes they are no longer able to use credit cards.
We appreciate your feedback, Ron.
Grove provides home and personal care products for eco-conscious homes on a monthly recurring shipment schedule by default, but there is no requirement to order every month. We apologize if this was unclear when you first signed up with us.
Additionally, when you first ordered, you enrolled in a Free 60 Day VIP Trial after which it renews for $19.99 for a year of VIP. This program includes free shipping, four full-sized gifts, early access to special promotions, and a lower order minimum. You'll receive an email from us a few days before your VIP renews so you can cancel if you would like.
You can still shop with us without recurring shipments or having a VIP membership.
Again, we are so sorry if our two programs were unclear when you first ordered. Please reach out to us at [email protected] and we would be happy to help you get your account set up as you wish.
Best,
Team Grove
CAUTION. Very deceptive business practices. Difficult to cancel. Difficult to get returns/refunds. HAVE you ever NOT been cheated by a firm that uses (relies on) deceptive business practices. MY HORRIBLE EXPERIENCE with Grove: I entered my cc and it put me back to the order screen but changed what was in the cart. I looked at order history and saw it was blank. I went back to the cart and placed the order. Now my order history shows 2 orders and WORSE - I had to find in subscriptions (a completely separate page) that now I had a VIP membership to be charged on my credit card. I immediately contacted support via Chat (about the only way to talk to someone). They would NOT cancel the orders. NOPE - no chance of that depsite the orders being placed less than 5 minutes previously. They did email me one shipping label. When the boxes came I realized that I needed another shipping label so I went back to their CHAT box for support. I was sent another label - to a different location. I sent a chat back that the return addresses were different. Alas... I have to do other things - like work - instead of chat back and forth with a firm that has neverending excuses, incompetence and BAD BUSINESS PRACTICES.
We are so sorry for this negative experience, Doug.
We understand that taking the time out of your day to connect with your Grove Guide to remedy this is not ideal. Additionally, we regret that we have inconvenienced you further by requesting that you return the packages to us to one of our warehouse locations. We apologize that you received unwanted orders from Grove Collaborative and that your first experience with us was anything other than pleasant.
If there is anything else we can do for you, we would love to offer you a solution. Please reach out to us at via phone call Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375), or by live chat or email us at [email protected] and we will gladly assist.
Best,
Team Grove
I made a one-time order. Then I was subscribed for a bunch of products and got a membership trial which you need to pay at some point. They did all this without asking me. I just received an e-mail about my next shipment being prepared. I was able
To unsibscribe and cancel membership. We'll see if that worked
Thank you for taking the time to share your experience with Grove, Anna.
Grove Collaborative provides home and personal care products for eco-conscious homes on a monthly recurring shipment schedule by default, but there is no requirement to order monthly and every order is completely customizable.
We apologize that the conditions of your Grove account weren't made clear when you elected to place your first order. We can understand how frustrating this must be. We would love the opportunity to further assist if you have any questions or would like verification that your requested changes were applied to your account.
Please reach out to us at [email protected], through live chat or via phone Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375).
Best,
Team Grove
I tried Grove Collaborative because I wanted to try some more eco friendly options. They automatically sign you up for subscriptions and autospiments that will go out monthly.
I have tried to edit the shipments before they are sent, but it never works. They ship what they want even after I edit my orders.
Then they signed my up for a VIP membership free trial that I could not cancel. After the free trial the membership costs $19.99 a year. The site claims it can be canceled at any time. But if I navigate to a web page that even hints at cancelling the membership or auto shipments I get redirected to their login page.
The webpages about how to cancel autoshipments, modify your account, or cancel subscriptions ate bogus. The only menu option you are provided to manage your account is "Log Out".
Stay way from this company. I haven't seen a product on their site that can't be purchased somewhere else.
Thank you for this helpful feedback, Karren.
We apologize that you had some unwanted orders process and can understand how frustrating this must be. We would love to assist you in returning any unwanted items.
You can have a Grove account without monthly recurring orders or a VIP Membership, which will allow you the maximum flexibility to shop only when you wish to order products. There is no charge to have a Grove account and we would love to help you to adjust your product subscriptions and account to suit the needs of you and your household.
Please reach out to us at [email protected], through live chat or via phone Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375).
Best,
Team Grove
I really loved their whole idea! I placed a order along with my introductory free gift. My order showed up, the intro free gift did not. When I talked with CS they said there was a glitch in the system, the intro gift did not ship. If I wanted the intro gift I would have to place a new order. They offered to give me a $30 credit towards a new order and intro gift. Their issue & they wouldn't honor their mistake. Buyer beware, I think they suck you in with the free intro gift and won't hold up to this. Definitely, much better companies out there! Stay away! :(
Thank you for sharing your experience, Gina.
We apologize that your first order was missing an item. This certainly is not the experience we wish for our customers to have and are sad to hear that this was your first impression of Grove Collaborative. We follow rigorous B Corp guidelines to lessen the impact on the earth by shipping small boxes with fewer items, whenever possible. We are always happy to accommodate and are sorry to hear that this wasn't offered to you when you replied with dissatisfaction.
Please reach out to us at [email protected] so that we can have the opportunity to get your missing item out to you. We can also be reached via live chat and by phone Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375). Thank you for calling this to our attention. We would love to make this right.
Best,
Team Grove
They will keep billing you with no options to cancel. Even when you remove every item from your basket and e-mail and attempt to contact, they will keep billing... I had to block them on paypal to make it stop.
We are sorry that this is the experience you had, Jill.
New accounts are automatically established as an ongoing monthly order. We have designed this service to add convenience in gathering the items you need for personal care and also for your household. We apologize if this wasn't convenient for you and if this service wasn't made clear at the onset of your account. We certainly don't want for you to be receiving anything you don't want or need.
Please reach out to us at [email protected], so that we can adjust your account settings to suit your needs and assist in making any returns you would like We can also be reached at Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375) or via live chat. We are always happy to help, and again are sorry that your experience with Grove was anything other than pleasant.
Best,
Team Grove
Many products they offer are not actually very environmentally friendly or safe, just marketed as such.
We appreciate your quest for finding safe products for your body and for your home.
We offer a wide range of options on our site for people who are more environmentally conscious and want 100% all-natural products and those that are just trying to make more responsible choices in their homes. Each brand and product on the site lists what it does and does not include and we openly list all ingredients on the site. We focus on choosing brands that share our commitment to making products that are good for your family and for the planet.
If you would like some guidance in choosing the products that will be the best fit for you, please reach out to us at [email protected] and we will be happy to assist.
Best,
Team Grove
They send me numerous emails offering free product and then decide I don't qualify. Why send me the offers then? FALSE Advertisement... stop SPAMMING ME then!
Thank you for providing your feedback.
We apologize for this frustrating experience. There is a required $20 paid minimum on all first orders to redeem your free welcome bundle. We are so that this wasn't made clear. We will be sure to pass your experience along to our Marketing team for consideration.
If you need assistance opting out of our email list, please be sure to reach out to us at [email protected].
Best,
Team Grove
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Helping families across America create a healthy beautiful home with our range of natural & non toxic home & personal care products.
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We're so thrilled you're loving the new Seedling products, Karen!
It's product suggestions from our wonderful community members that give us the ability to provide the best products for our families and our planet.
Thank you for choosing Grove for your home!
Best,
Team Grove