GrouponReviews 5,284

The worst company I have ever had dealing with.
Sold us a vowcher cancelled by the seller. We contacted the seller who advised they have told groupon to stop selling this vowcher as ther are over subscribed.

Woprdt customer service I have ever come across, completely ignorant of customer care, and oblivious to the fact that this was a cancellation by the seller and refused to give us a refund, pretty much saying that the credit was as good as we was going to get.

They then asked that we contact ther reseller and get them to confirm to groupon that they cancelled the vowcher, so that we could then email groupon to confirm this.

SO BEWARE, you may have to do all the donkey work to get a refund as Groupon do not want to confirm that their sellers a valid or are actually offering the product groupon are selling.

I bought a voucher for a haircut. When I called to schedule the appointment, I was told that the business has asked Groupon to stop selling vouchers and that they had closed the business due to covid. I chatted with groupin and was told my money would not be refunded but i would be issued groupon bucks. This would be ok in other scenarios but not this one as groupon clearly was selling unauthorized vouchers and the business is closed for good due to a worldwide pandemic. Totally unfair

Groupon canceled Food and Wine Fest in Los Angeles due to COVID 19, and not legal to have gatherings of more then 10 people. Groupon refuses to refund money and gave $198 in Groupon bucks, which is basically good for nothing in these times. If they had a way to purchase Omaha steaks, groceries delivery meals or some other means other then a pancake breakfast available for pick up miles away I could understand them giving a credit. It's shame because when the economy recovers they will have lost a good portion of their business. Forget trying to dispute with the credit card companies because they will not help based on Groupon's policy NOT to refund. Apparently Pandemic has no legal affect on these types of deals. Shame on Groupon, if you are not refunding money then give us a viable way to spend the Groupon bucks!

I purchased a Sams club Groupon Bach in January or February. Sams refused to take it in store and everyone I talked to just kept passing the buck. Then came Groupon customer service or lack of. Since then it has expired and they still keep telling me to contact Sams! Sams says it's Groupon problem, there the one that sold it to me and of course Groupon says they have a no refund policy. Well I have a no return to Groupon policy! You should too!

I have been using groupon for several years and have found the quality of product and service has gone down a lot. Several items i have bought are of very poor quality especially masks. I would not recommend buying them from groupon. I also bought a voucher for papa john's pizza which the vendor refused to redeem as groupon was not paying them. When i complained to groupon they offered me groupon credit instead of crediting my card as requested. I am still waiting to receive refund.

I am very unsatisfied with the quality of Customer Service I received. I was told when I originally requested a refund for a Groupon I purchased because the Retailer would no longer honor it that I could get my purchase refunded to my Bank. However instead of my Bank account being refunded I was given Groupon Bucks. If this is indicative of the Customer Service provides to it's customers I will be sure to let anyone know to not purchase Groupons since it's clear your company is more than comfortable with bait and switch, offering one thing then coming back and telling me that we're not going to honor what we told. I promise this will be the last time I ever purchase a Groupon and despise the fact that I have to use the Groupon Bucks I have since I don't want to eat $166.

I received a groupon from my sister for a massage for my birthday... after months of cancellations because of covid, i finally made an appointment... I could not find the coupon so i contacted groupon to find out what i should do... I got no response, so itried a couple more times & finally got a response, we can't help you because your sister bought the groupon... they would not even bother to advise me if there was anything i could do to resolve this lost coupon... i feel after they were paid, they wanted nothing more to do with this transaction... their customer service is terrible & i would not recommend

I have never written a review but find it is important to warn people. I bought a Groupon as a gift. When the person I bought it for went to redeem it the number for the company was disconnected. She emailed the company to see what was happening and they never responded. She spent two weeks trying to redeem the Groupon. I contacted Groupon about the company not responding and the number being disconnected. Their response was that they could only refund me in Groupon bucks. Totally unacceptable. What was I going to do with Groupon bucks? I don't buy Groupon's often and felt horrible with how this last on turned out. So this is a warning to be careful what you buy from Groupon - there's no recourse if the vendor has gone out of business or if it's a scam.

I purchased a routine Groupon to detail my car and canceled it before it expired due to COVID-19. I requested that the credit be returned to my credit card given the circumstances of the world and they flat out refused. This company has no compassion. They say on the website that they are trying to be flexible with people given the circumstances, but that is not the case at all. They suck. Groupon, you suck. I will use my dumb "Groupon Bucks" and then never purchase from you again. Your support agents need more training and you all need to go out of business.

I was purchasing my kids a bowling pass on sale for 24.00 it was good deal saying we don't have a lot of money right now while my husband is out of a job. I selected it and hit purchase it said my total was 24.00 and to enter my pay info. So I did. Hit purchase and it's said Congrats your total is 74.00! I had no idea what had changed I went to my groupons and another bowling Groupon in a city very far from our home was added as well for 50.00. So I contacted Groupon right away about how that even happened. They said they would review it and get back to me in less then 24 hours. They did not so I contacted them again. This time I was told it was my mistake, and they didn't believe me and I would of had to have screen shot my total before I hit purchase. Why would I have done that thinking they are an honest company. He then said give it away as a gift it's just 50.00 nothing to complain about and it's non refundable you should have read the fine print. I didn't read the fine print because I never even saw that deal or added it! He then repeated himself and said to give it to a friend if I didn't want it. That's not the point Groupon the point is I can't afford it and did not select it! Beware of shoddy business practices and take screen shots I guess just in case so you don't end up with something extra!

I purchased many Groupons for Christmas and birthday gifts. Due to COVID-19 Coronas course pandemic, the sellers either closed, moved away or died. Groupon refused to refund my money. Instead they issued GROUPON Bucks, holding almost $1000 in cash that I desperately need now to support my family. What good does Groupon Bucks do me? I'd rather have Chuckie Cheese Bucks, at least with those I could feed my kids! No customer service, live chats end if they don't like what you request, no email responses, and telephone is impossible for getting a live voice. If you try to work around the menu, they block telephone numbers and emails. They are a RIP OFF!

Do not use Groupon! DO NOT USE GROUON. They refused to give me a refund for a service that was canceled by the company themselves, despite me asking for a refund the day after I purchased it and their policy of a guaranteed refund if requested within 3 days of purchase. This was a $300 purchase. Their reasoning is so that you can "support local businesses" instead of receiving a refund. This is interesting because individuals cannot support businesses if they themselves do not have money for luxury. Your money is better off being spent with the company themselves. Many times the companies will honor groupon prices if you purchase directly through them instead.