GrouponReviews 5,284

I ordered a dress, and it was shipped very quickly (ahead of schedule). The only problem was that the color was way off than what was pictured on the website. Normally if the color was a little off, it wouldn't bother me, but this was a much darker green instead of a softer, jade green, and green can go horribly wrong!

It was marked as not returnable, as is most of their merchandise. However, I immediately contacted them within a couple hours of it being delivered to me, and the Live Chat member was nice enough to accommodate me and e-mailed me a prepaid return label and I will get a store credit. Sure, it would have been much better to be able to get a refund, but I'll take the credit.

This was my first order, and although it didn't work out, I am willing to give them another shot. My experience with their service wasn't bad. There are many great deals to be found on their site. It's a shame this dress didn't work out, b/c it really is a great dress, but the color is just off.

I have bought 2 coupons from groupon. The first one was for a hairdresser, which I rang and made an appointment using the coupon, no problem. But they went out of business after, which I only found out after going to their door 3 times trying to change my appointment, meeting a closed door. I mailed groupon which gave me a full refund of the coupon and an apology. Fair enough, not their fault. I also bought a coupon for a jewellry shop though, and that didnt go very smooth. I made an order (i had to order for slightly more than the coupon was worth for the coupon to work at all.) but ok, i made an order and clicked to pay, and thought everything was fine. Forgot about it, then i got back after a vacation and realised i still hadnt gotten the order. Sent a mail to the jewellery shop that claimed they had mailed me asking me to confirm the payment. But I had never gotten a mail... so they told me to redo my order, but then the items I wanted had increased in price, and my coupon had expired... bah. Groupon said they couldn't do anything about this since the coupon was expired, and I guess it was the jewellery shops fault anyway. So my experience with them is split as I haven't really gotten anything from them yet, but I am glad for the refund and apology. I guess they can also be unlucky with the shops they make deals with, but the customer service seemed good to me

I really enjoy shopping on ideeli. Yes there are shipping delays and sometimes an item is out of stock - but their prices are AMAZING - truly the best online. I do agree with the other reviewers but you have to realize that when you get a deal that good that it is going to come with a few strings ie delays and the chance that they had say 50 bags yet 70 people clicked buy it now and at the same time and there systems get overloaded and they can run out of stock. Personally I think some buyers expectations are too high its a bargain website take it for what it is and have fun with it. If your in desperate need of an item - don't use the - they are obviously dropshippers and sometimes lines get crossed - but if your looking for bargains go for it.

Made a purchase for tickets to an event. Went to the ticket counter to exchange the coupons provided by Groupon but was denied. There were at least another dozen people there with the same situation. The lady at the ticket counter said she had had a constant flow of people attempting the same thing. Was advised that the tickets will not be available until the next day. I drove over 20 miles and spent more than an hour. DEFINATELY NOT WORTH THE SAVINGS offered. Why would they provide the coupons before they have made arrangements with the ticket office? Not very customer considerate!

Tried Groupon 2x. Deals looked great. Both deals folded once purchase was made or tried to be made. 1st deal supposedly fell thru due to misunderstanding with business offering deal. 2nd deal never went thru due to "computers down", even after several contacts by phone and email with customer service directly. Appears website offers some great deals, but sofar, by my experience, feel lucky if it goes thru. (Pretty good at offering apologies, however--no charge for those)

Whilst Groupon seems very attractive the deals are actually rarely as good as they seem. They don't check whether the organisations they work with have capacity to handle the volume of business they get from Groupon and often the deals which are claimed to be 70% off aren't really that, they are constructed by the companies in question so that actually you get what you pay for! That said some deals where what you're getting is very fixed eg 10 yoga sessions can be good.

Groupon is a scam. They sell vouchers, the businesses don't honour the vouchers then when you email Groupon they don't respond.

I bought a voucher for Woolton Picture House but when I tried to use it the cinema wouldn't honour the voucher. There is no small print with restrictions on the voucher. It clearly states the voucher can be used 7 days a week. It clearly states 'just choose a film, a friend and a date to go'. When I tried to see Harry Potter I was told I couldn't use the voucher to see that particular film.

I have purchased several groupons and they have all been honored without any fuss. The only downside I can mention is yesterday when site crashed because of Oprah... I tried several times to purchase deal... got all the way through transaction to confirm payment page and when I clicked on it... it came up server error. Later that day I tried via my phone... and supposedly transaction went thru... however after I had put in credit card info... and confirmed... I noticed web address was buy.groupon.com. I sure hope it was the legit site... I emailed groupon... nothing yet...

I have been using groupon now for over a year i follow the DIRECTIONS and have never had a problem with the operation aspect of this company BUT as of yesterday 18 Nov 2010 our San Antonio groupon was for American Apparel would never buy somthing from this company! I always check out the fine print on each groupon i purchase as well as check the companys website out. I was not expecting to see the type of video and pictures on this web site I feel by just saying this i am advertising for this company! Right now there is a problem with groupons website I have written in to them as I hope many others have too to complain about this web site! I understand Oprah is having them on her show today is this a coinsidence! For some they might not find this site to be offensive But i imagine there are many that do! I will no longer be a fan of Groupon if this is the road they are taking!

I purchased the $50 Groupon for $25 for the Gap. I felt so privileged to have gotten it as other people I know could not get through the busy site to try to get their hands on one. I went to the Gap and found 2 items to purchase for around $55.00. Both of the items were on sale. When I got to the register the items rang up for the expected amount of around $55.00 plus tax. I presented my Groupon. When the cashier applied the Groupon to my purchase the prices on the sale items I was buying automatically adjusted back to regular price. I asked her why. She told me because the Groupon was not valid with promotional items and that I was already saving 50% by using the Groupon. I personally think this is ridiculous! If I go to Kohl's with Kohl's cash or a discount coupon and I am buying a sale item I can still use the Kohl's cash or coupon toward my purchase. In fact, I think this applies to just about any store; even on line. Is this Gap's policy or Groupon's? Whoever's it is I think it is a bunch of Bull! I will never buy another Groupon or shop at Gap as a result of this experience.

So far I have bought and used 3 groupons: One for a chemical peel facial that was fantastic and half price. One for cupcakes that were expensive but got to try them cause of groupon. I would not rush out for the cupcakes again, but they were better than I have made so far. Lastly, organic produce for my Mom, yet to manifest but seems like it will work out. I do not know if the referral money worked, I have yet to find out. I hope I do not have to come back in and change this review. SO far, very happy with them.

BAD! Go in to purchase a groupon today... while I have the purchase page on, I had to check the recheck rules to make sure I had all the details correct... then suddenly Im locked out. The deal has maxed out. In other words, while I was making my purchase they allowed someone else to snake in underneath me and close the deal on me. WTF! Cmon guys, give us a minute or so to finalize the process. Thats such BS! Would love to YELP this, but Hmm... groupon isn't yelpable... I wonder why! Im so pissed off about this...

I am a business owner in the uk and as I company I must stay groupon has been awful. The completely got my ad wrong and described my treatment as something it wasn't resulting in complaining clients and as a new business this has upset me detailing with complaining clients on a daily basis. They make you discount your service by 60 to 70 percent then take 50% of the sale then minus vat you are left with nothing, making a lost on each service. I have honoured all my services but clients where phoning at the last minute wanting appointment and we where fully booked with vouchers and unable to do them before the voucher expired. For a service that cost £250 in my salon the groupon voucher cost £75 I as the owner of the business only got £30 on each service, no profit minus products and staffing costs. Groupon pick on businesses looking for new clients, they didn't ever give me a proof of the ad before it when live!

I bought 2 tickets to the Phoenix Suns vs. San Antontio Spurs. It was supposed to be 2 tickets for $38 (face value) when they were normally $38 each. It just said they were 200-level sideline seats and you would get the tickets from will call the night of the game. The seats ended up literally being in the corner and the very top row. I looked up the face value on Ticketmaster.com if we were to just have bought those tickets and it was $10.00 + $8.70 in fees. This was a complete scam and I will never be using the site again.

We have done several groupon offers. Here is our experience. Tickets to shows were the worst seats in the house even though the theater was half empty. Just the groupon seats were packed. The show was dress rehearsal quality. Did a manatee snorkle trip which was quite good and easy to schedule. Am still trying to book a scuba experience which has been a nightmare. The business obviously puts groupon customers on the bottom rung. I called the business about ease of scheduling 8 divers before I purchased and got the "Anytime, we'll just extra instructors for your group." response. Since making the purchase they're too busy to schedule more than two at a time and told me if we're not happy take it up with groupon. So analysis up to this point is don't expect anything great. You get what you pay for or worse, but not the outstanding values you might think. There are limitations not printed on the tickets that may make it a bad deal. If the businesses were doing great they probably wouldn't take the huge hit from groupon.

Pretty bad, especially when compared with similar sites like Gilt & Rue La La. Ordered an item and was sent the wrong thing, which while I felt was intentional, (as despite item being available on the site, they said my item was 'sold out.' It seemed they thought incorrect item was one I might keep.) I wasn't too worried about, except that they don't offer cash back, and by the time you have the item delivered via ground and then returned, you run the risk of being outside of their window for creating a credit. Additionally, it was pretty terrible customer service and the whole operation seems fairly fly-by-night. Will not try them again.