GrouponReviews 5,284

I'm staying away from ideeli. I had the same problem with ideeli as far as dress size. I bought and returned a dress 2 times because each time the dress fit giant on me. I received store credit twice, and lost money on shipping and handling each time. So I finally on 10/6/2010 bought a blazer/sweater, that also fit large on me, but I kept it because I didn't want to waste any more shipping money with ideeli.

I spent a total of $30 in shipping costs (for the returned items and the new sweater), for one large ugly sweater that cost $36. So it would have been better for me to buy the ugly sweater at retail price at a regular store in town, I would have tried it on and found out that it looks terrible on me.

In summary, it ended up costing me $66 to try on clothes from ideeli that in the end didn't work out for me. I kept the big ugly blazer because it was smarter to keep it than to whittle down my store credit further.

I have made many purchases here and while I may have had to wait -they always let you know via "my account" the status of your order with the estimated ship date and delivery date. I have had no problems at all with this site. You have to pay attention to the dates you have to return items and when you do return them you only get store credit as there are absolutely no refunds. I learned that the hard way. When you want to return something it is really easy -you go to the site, click "my account", scroll down and find the shipment, then the item and click and they give you a shipping label that you print out. Slap it on and drop it off at the UPS store and you are done! The quality has been great - I only order designers I am familiar with so I haven't had any surprises. I would recommend this site to all fashionista's who like to stay on a budget - you get great deals!

I do not recommend shopping from Ideeli.com. There are absolutely too many other sites with a similar concept who do an amazing job. I purchased twice from ideeli. I canceled both orders due to late shipping. My first order still had not shipped after 2 months after purchasing. My 2nd order still had not shipped even a month after. I order from hautelook and gilt and my items are shipped within a week of me placing the order It's truly not worth the hassle to dealing with ideeli.

I see so many negative reviews about ideeli.com that I decided to chime in. I only started buying from them late in 2010, so maybe they fixed a lot of their previous problems? The site clearly states return policy (if there is one, you get free shipping back and store credit, which is fine for me) and sometimes items aren't eligible for return, so it states that and you take a risk. I've bought a few things with no return policy, but I was sure that I would like them and/or they would fit. There is also a shipping window listed for each purchase and so far they shipped eiher within the window or much much sooner. I had to make a few returns and never had a problem - try it on, doesn't fit, go to the website, print return label, put back in packaging that the items came in with, drop off at UPS and the next day I get an email saying I have store credit. To minimize wasting $10 on shipping, I really think twice about buying something as the size chart is not always accurate and some clothing runs large. So I've only returned something twice and the rest of the things I got were beautiful and cheap - I got $150 BCBG dresses for $30-40 and I went online to other retailers and found those same dresses for sale for over $100. Just don't buy pants and skirts - they are hard to guess the fit without trying :)

I purchased a Juicy Couture handbag before I came across this site and was extremely worried about my purchase due to all the negative feedback. I actually received the bag much sooner than expected, exactly one week after I made the initial purchase. The bag was in perfect condition, although smaller than I anticipated. I was extremely satisfied with how my buying experience went with them and I will definitely be using them again!

I bought my first groupon last week, specs for less in NYC, sounded to good to be true (49 for 205 worth of eye-ware) but i figured i will keep a open mind. The fine print was that you have to buy in their store not on their website, i checked their website and their prices were reasonable. I went to their shop in NYC and none of the eyeglasses had any prices, when i asked for the prices, the clerk asked me if i had a groupon, when i said yes, she quoted me 3 times the price they charged on their website (everyone sells it online ranging $80-$120) they wanted $300. I said don't tread on me, scam someone else, contacted groupon, had my money back next day
Groupon should really be more careful who they feature

I really like ideeli.com. I look at the sales every day. I've had to return items before because they were the wrong size. Not because ideeli sent the wrong size, but because they just didn't fit me. I have never had trouble returning an item. I buy mainly dresses and a few sweaters. I was really surprised to see the poor reviews. I think the site spells out very explicitly how the sales, shipping, and returns work. I will continue to use ideeli!

Groupon = good idea, slipping in execution.

My girlfriend and I have bought N U M E R O U S Groupons, but have begun to see a clear and disturbing trend of extremely poor customer service from the Groupon merchants. It has gotten so bad that we've spent money on Groupons but now refuse to use them. We'd rather swallow the loss than be subjected to such lousy service.

Walk through the door with a big flashing Groupon printout, and second-class citizenship is sure to follow.

Certainly something Groupon will have to fix, in a hurry, of they're going to start losing customers en mass.

***Groupon just emailed me and refunded the $60 Groupon we refused to use because of poor service***

I. E., Groupon is pulling through on the customer service front, now if only they could either enforce such good service from their merchants, or think of an alternative way for Groupons to be used that doesn't result in "oh?-you're-a-Groupon-customer?-here,-let-me-give-you-crappy-service!"

I recently purchased a Groupon for my BIL's birthday present. It was flavored popcorn...$15 for $35 worth of popcorn. The Groupon clearly stated that I would have to pay shipping... okay, fine.
When I went to the popcorn site, it was not until I completed my transaction that I was able to determine the shipping costs: $15! For popcorn?
I emailed them immediately to cancel my order... no reply. Called Groupon a day or so later. They were happy to hear feedback (positive or negative). They advised they would reimburse my shipping costs if the order was not cancelled.
I finally heard from the popcorn company... nearly ten days later. I guess they were slammed with orders. They sent me a check, via US mail, for my $15 shipping costs.
I emailed Groupon about it all and they refunded my Groupon cost within two hours of my email. Fantastic service... I love it!

I just received the first (and now only!) item I will buy from Ideeli. They are a pair of boots--expensive at $275 and they have CLEARLY been worn. I would send them back, but frankly I can't risk getting my blood pressure up by shopping for inferior/used products to use up a credit as they won't refund cash. I have shopped Rue La La and Gilt group with no issues. I really feel taken here, but I guess Caveat Emptor--I should have looked for reviews before I made a purchase. I was thinking of buying one of their vacation packages in the Caribbean--no way would I chance it now!