GrouponReviews 5,284

Ideeli offers excellent items at greatly discounted prices. I have always found my items to be as described on the website, and any problem I have with (typically a garment) is usually due to my personal preference, not with the item itself. I have returned one garment, and the process was very simple. A shipping label was provided, and all I had to do was drop it off. I recommend this site to anyone looking to get high-end products at a reasonable cost.

I agree with the above sentiments! DO NOT order from here! You will be disappointed. I ordered two shirts from a sale they were running and just found out that they are not coming and are considered"lost" and I had the same nearly impossible to reach customer service as well as the "i don't really care" attitude from the CS department overall. I had read these reviews before looking for a resolution to my missing order and it sounds like a pattern. The last order I placed with them a pair of boots I ordered were suddenly sold out and they gave me the same $25 credit. So I went to use it on the 2 shirts that I ordered, I used the credit and had a balance of about $63. Granted, they are refunding me the $63 but now I have no site credit and no shirts. My inner gut is telling me the whole site is a scam. They lure you in on your first order, and everything goes well and it ships quickly, save one item, so they keep your membership by apologizing and giving you a $25 credit. Then comes the second order where you actually USE the $25 credit and mysteriously the order doesn't arrive because it's "lost" Which is ironic given that UPS had no record of the tracking number I was given. If they lost it, at some point the would have had to posses the package! I think they only sell actual items to paying tier 1 customers and lure people in with the free intial membership. SO as a tier 2 member you can order it, and pay for it but may not get it. Don't believe their hype. Go to Hautelook.com or reputable big box retailers like Marshall's.

I get the sense Ideeli has a huge shipping problem. TWO out of my FOUR items have been "lost." They blame UPS.

However, neither of my "lost" items had working tracking numbers. I was cordial with customer service and politely asked when I would get my order and why the tracking number wasn't working. They replied it is a KNOWN PROBLEM and it shouldn't affect my delivery.

Hmm. Well, I don't think the packages actually existed. Ideeli couldn't give me a working tracking number or an ETA. After FIVE e-mails (no phone number), the customer service rep just said it's lost and I'd get a refund!

I'm irate I won't be getting my items I was dying to get. But, I'm more upset I didn't get a more honest answer. Ideeli lost it--not UPS.

Ordering from Ideeli is like playing the lottery.

Use RueLaLa, HauteLook, or Gilt instead. Ideeli doesn't have their stuff together.

I first found out about it after i got an offer from amazon local and when i mentioned it to someone else, they said to try group on. Then i got totally hooked, bad part, one place completely stopped taking them and expiration date was months away- they refunded me for that-
However, i have been having an excruciating time with at least 3 other group on deals, and groupon's response, that i can still use it even if the promotional value expires, that the actual amount paid does not expire, what good does the do me when they're not calling me back at all! AT this point i'm more at a lost- i should have stuck with amazon local, they have less deals, but i have not had a problem with them at all.

I ordered a skirt and top from Desigual on January 27th (Order Reference: *******) as a gift for my daughter for Valentines day. After I ordered I saw the ship date was February 13th. I was disappointed that it wouldn't arrive in time but I told my daughter her gift would be late this year. Well, its March 3rd and I still don't have it. I received a message on February 15th that it shipped with a tracking number. I tried tracking the package but each time received a message that there was no tracking information on this package. On Feb 23rd I wrote talked to someone by live chat. The person I talked to by live chat told me that the problem with the tracking numbers is a "known" issue that Ideeli has with their shipping company. She said to wait 10 business days and contact them again if the package didn't arrive. When I complained that it had been a month since I ordered it she gave me a $10 credit to a future purchase. I waited the 10 business days and contacted customer service again Feb 29th asking for a full refund on my purchase. They said they would open an investigation into what happened with my package and get back to me in 8 business days! That will be March 12th. So I have been charged 100 bucks for merchandise I order January 27th and I'm to wait until March 12th? I am a frequent online shopper and frequently order from Rue La La, Gilt Group, Bluefly, Shopbop, etc. I have never ordered anything where I was billed and 6 weeks later had no merchandise. I will not be ordering with ideeli again.

I have been ordering from only merchants for some 15 years, and never had a problem that wasn't resolved within a reasonable amount of time. Until I ordered from Groupon that is. On January 14,2012, I ordered a Canvas World Map via Groupon's website for $19.00. Per Groupon's instructions, I proceeded to the website www.redtag.com to have my order shipped and paid an additional $2.95. After two weeks passed with no word on my order, I contacted RedTag about the shipping via email. In reply, on February 16,2012, Redtag replied indicating that I need to contact Groupon about the product, as they knew nothing about the product or the shipping. I emailed Groupon and Casey B from Customer Support responded by basically demurring. I have emailed Groupon multiple times with no result. I ordered my product over 45 days ago, it has yet to arrive and no one seems to know where it is. Stay away from this site!

I am beyond frustrated with this site. I should have read the reviews from purchasing not one but two items from them. I just completed by second on line chat with a customer service representative who happened to use what I call a script in her response! I have learned to print out my chats with agents to refer back to especially when I have a concern. On 2/17 I purchased a top, it was shipped on 2/20 and i have yet to receive it. I understand now that it takes "ten business days" for the shipment however, why isn't the tracking number working? I should be able to view where the package is and its estimated date of delivery. I was told and I quote "We are experiencing a known issue with our shippers' tracking information not reflecting. We are working diligently to correct this as soon as possible." Same comment from the last time. The agent more or less said I don't know what the problem is and we apologize. While you have my money for not one but two items. Unbelieveable. I ended my conversation by stating if I do not receive the item I will (and I will) go to the Better Business Bureau file and complaint and in turn go to my bank cancel all charges and never ever deal with them again. Please do not use this site they are a complete and utter rip-off. Cute clothes but they arent' cute if I can't wear them. Fraudulent service.

I ordered two items from Ideeli.com which were supposedly shipped on 02/21. I checked the UPS tracking number and UPS has no record of the item being shipped. After emailing ideeli (there's no phone number) I was sent a canned response which was equivalent to no response at all. Basically, I was told to check the shipping policy, wait ten days more, and then put in a claim with ideeli. Then the items would be shipped. This just doesn't make any sense. They have my money, and I have no hope of getting the items any time soon. This site has good stuff and good prices, but their shipping procedures and customer service has a lot to be desired. I have made several purchases from the site in the last six months and this is the third such problem with shipping. I have never encountered anything like it on other websites (ebay, overstock, ect.). Three strikes and they are out. Apparently they do not care whether I remain a customer or not.

Got a spa break as a gift cost more than £250. We called the spa up ad they said they had sold out as groupon had bought too many and they didnt have enough space. We could only book so far in advance and so couldnt book at all. We tried to get our friend (the one who gave the gift) her money back and they said that she hadnt paid the corrct price (paid too little) and therefore wasnt owed a penny! What a rip off! Never use them again!

I placed an order with Ideeli and was very excited to receive it, as I really really wanted those items.
When I finally got the package, 4 out of the 5 items on the packing list included in the package were missing! Ideeli said that my package got lost in transit, and all they did was refund me the money for the items that did not arrive, but my funds were blocked for over 3 weeks. I was very disappointed with this experience, since it was obviously a packing employee that did not place the items in the box. They did not offer any store credit and were very slow to respond.
I used to be a loyal customer, and have placed over 40 orders in the past 2 years. Most orders arrived as expected, althought they did send me wrong colors in the past, but were helpful in refunding me the shipping cost as well. I was hoping that they'd compensate me forthe huge invonvenience they have caused with this last order, but they failed to do so. They claimed that everything in their inventory matches up, so all they can do is refund me the price ofthe items that were missing. Really? What if the items ended up in a different package by accident? Why do I have to suffer because of an Ideeli employee's mistake? I'll stick to HauteLook.com from now on, they have even offered me 20% refund if I agreed to keep items they sent in the wrong color, and their customer service is great! On my last two orders they even combined the shipping charges!

SO disappointed! I have been with Ideeli for awhile now, but it's only recently that I've had issues with them. This latest problem is what really made me mad, and I will never shop from them again, no matter how tantalizing their prices are. I placed two orders fairly recently. I had used a $25 credit on my first purchase, but then the order was canceled. I spoke to an Ideeli representative who assured me that I still had a $25 credit in my account, even though it did not show up visually in my account. I MADE CERTAIN that I still had the credit - I asked him how I should place my order, if my credit card would be charged $25 less - basically, I had to make sure that nothing would go wrong, especially since I had seen this site before and all the bad reviews. (I just didn't really believe them, since most of my previous orders had gone smoothly.) But then I placed my order, WHILE IN CORRESPONDENCE with the sales representative, and waited for the charge to show up a couple days later. The sales representative did not reply to my last message, which, AS REQUESTED BY THE SALES REPRESENTATIVE, stated that I had placed the order, and could someone refund me the $25 back? I should have expected then that I was charged the full price of the order. I wrote back to Ideeli, using the same thread in which I had been speaking to the representative on the day of my last order, and they asked for my order number. There is no response from them now. I am so, so irritated - and yes, $25 isn't an insanely large sum, but as a college student... I have to make do with a scrappy student income. And I'm just so frustrated with the customer service, which outright lied to me.

The process of buying the voucher was smooth enough. They are happy to take you money but if things go wrong with the service/product provider then don't expect a reply. I had something go wrong with my voucher and contacted Groupon about getting a refund. They didnt reply to my first email and also didn't bother to reply my second. At the very least they should respond!

I would not suggest this site as there is absolutely no after sales support. I've used others sites who have responded and refunded me when things went wrong. I won't name the site in case people think that I'm working for that company. This post is meant to warn people of Groupon but not the voucher concept.

I thought this site was awesome, UNTIL, I had to return an oder. Finally had to callmy credit card company and disput the charge. Thank goodnes I am an excellent credit card customer and Mastercard values its customers not like ideeli. I ordered two dresses, didnt like them, got a return label, sent them back. Got an email stating one dress was credited. After many many LIVE CHATs ( because there is no phone number) I still cant get a credit. They say only one item was in the box. No one wil cal and i gt a canned response every live chat. Never agaain. WARNING! If a site does not have a live customer suuport number where you can place orders and talkto a human do not use them. And do not order anything that you ar enot certain you will keep!

I am a big time online shopper. I can tell i've shopped almost all major online clothing companies for last 10 years. Ideeli website is the best clothing store you can imagine. The customer service is also very good. First i thought chatting customer service was a little lame but actually it works better than phone. The reps know what they are doing. Email replied within same day. I stop shopping nordstrom or macys or bloomingdales. I saw a number of bad reviews and i decided to write a real review for ideeli.com. When you order online you have to know very well about your body since you buy items without trying them. You have to be savvy to be a successful online shopper. I've order items from ideeli at least 3 times per month. I never disappointed with my purchase. Yes shipping is sometimes very slow but the price incredibly inexpensive for the brand names! If you need awesome dress for $50, you should be patient.it is worth it. If you are looking for a gorgeous dress and cheap and it should be delivered fast? Come on! Then go to neiman marcus and spend $300 for the dress you could get at ideeli for $50.

So i ordered a pair of swarvowski zirconia earrings from their "goods" section on Jan. 28th for $20. After deal ended, they were guaranteed to ship within 7-10 days. Good. In time for Valentines day right? Wrong. Its now Feb. 17th. Still no earrings. After 3rd time calling and them telling me "if its not there by the end of the day call us tomorrow". So finally i said enough, i want my money back. The women gave me a full refund to my acct, credited me $20 in "groupon bucks' and told me the earrings were on them. Whenever they decided to actually arrive. Let me just say --->EVERY PERSON I DEALT WITH AT GROUPON was extremely polite and accommodating. I never got a stitch of impatience or attitude with them. They are very pleasant to deal with their customer service is AWESOME. I know it is the merchants fault for the shipping problem. This women went to every extent to explain why it happened and must of apoligized ******* times. SUPER NICE! Thanks groupon... i WILL be dealing with you again!