GrouponReviews 5,284

On the Groupon website they have a video and make a big deal about customer's being happy and how they'll issue refunds and this is actually not true. I've contacted them 4 times regarding one groupon with a vendor and the really bad problems and they ignored my problems and yet sent me a survey about my satisfaction with their response. I was not happy with their non-response. And then I discovered that this is actually a problem that a lot of people are experiencing. I won't purchase another Groupon due to their flat out lies and poor service.

I bought my first Groupon this week that claimed a savings of "up to" 50% on a restaurant meal at Boulevard Grill in Springfield, MA. I paid $25 for the Groupon, which entitled me to one app and two entrees. So we went last night. The place is cute but a bit pricey at $14 - $19 an entree for that type of place. So, we got boneless chicken wings (which were delicious) and two entrees (chicken marsala and chicken parmegan) for $13.95 and $14.95. The food is good -- not fabulous --but good. I would go back and try their sub and sandwich selections as, for the price, I'd rather go to a more upscale restaurant for those entree prices. BUT, here's where the Groupon falls short. Taking off the price of one app and two entrees ($36 and change), we saved a total of $11.36. That is FAR short of the"up to" 50%, which could NEVER happen given the price of the meals. So that doesn't even hold up to a savings of 25% and could never get higher. I think Groupon might have some deals, but this wasn't one of them.

I dont like groupon for encouraging bad businesses, do they review the the business that offers the groupon. I had purchased couple of times spa package groupon and the first time I tried to make an appointment with this business and they dont care to answer my call at all then after number of calls they never answered my call. I had to ask for refund from groupon. Then I got this spa package again in a different package now I keep trying to book an appointment they say they are not available. Each time I ask for appointment they say they are full and they sold like 1000 groupons why would I want a spa package for like 3 months later from groupon when for 20$ more I can do a walk in at any spa location. So either groupon review the business and only sell limited groupons per business and see to that the customer is satisfied or not. One more thing I got this Groupon Good bluetooth headphone for $35 with $5 shipping and a car massager which like $40.00 both are very crappy they are sub standard and I got one on motorolo bluettoth for $50 which is really good. So people dont buy unbranded stuff from groupon becasue you will regret it.

Please please review groupon new refund policy. Maybe it's just this particular rep, but she seems to be banking on the possibility that I don't read their policy.

I called groupon for a refund (I changed my mind within the stated 7 days) - after they didn't reply my email after 2 days, but the customer service rep initially told me that she couldn't refund me just because I changed my mind. When I pointed out that the stated policy did not make that distinction and I can do a refund if it's within 7 days, she back-pedaled a little and said she can fix this on a case-by-case basis, and in this case, she will refund it to me as Groupon credit. Again I insisted that their policy allows for immediate refund back to credit card, and again she back-pedaled (and sort of panicked) and told me to hold on as she needed to talk to someone. After a few minutes she came back and completed the refund process.

I confronted her at the end about the way she handled my case (trying to convince me that their refund policy was different) and had to be 'forced' to live up to the Groupon promise, and she gave me excuses about how she was only trying to review the refund policy at each step (where first she said she cannot do the refund, and then can only refund as credit, and finally yes, she can refund in full). I'm disappointed on how this was handled. Although I got my refund at the end, I don't understand why she made it that difficult and seemed to try to avoid refunding, where per their policy, it should be a clear cut case. I'm very disappointed in Groupon, I thought they were better than that.

If you enjoy paying $18.00 for the privilege of trying on ill-fitting merchandise, then returning it at your own expense, this may be the place for you. But I'd have to be a masochist to continue shopping here, when I can go to a great discount retailer near where I live and try on as many items as I want for FREE. Just received two uncomfortable not well tailored items; paid $10 for shipping and was forced to pay $8.00 to return, since you cannot return the way you choose, and you only receive a free return if you agree to park your money at Ideeli (how convenient for them!) in the hope of repeating the process some time in the future. Never again!

Groupon is a good idea but needs to have strict guidelines to the vendors that post specials.
I have written to Groupon to be very specific on the offers but have not heard back.
Vendors that post the specials are not clear in their offers on what is covered and what is not.
Groupon needs to have very strict guidelines and ask the vendors that either they have the capacity to accept the discounts/specials that they post on groupon or specifically mention what is not covered so customers know and don't have to be embarrassed later.

I purchased a lovely pair of BCBG shoes. I placed my order on Sunday and had my shoes by Thursday! I was surprised with the quick delivery and I can`t complain about shipping, however I noticed that some items are being shipped for a long time. I guess you need to check the shipping dates before you place your order. It might be a problem for some people to wait that long but since you pay less for the product it`s shouldn`t be a big deal.

It was my first item purchased through this website and I can honestly say i was satisfied and would recommend it as well as use it again.

I keep having the worse experience ever with this website. Twice I bought products that ran out... well it can happens... but I wasn't noticed until I received the package and their was a pencil note on my invoice. Really? Another time I had to return a product, I used the credit I had to purchase something later on, and was supposed to still have 20$ in credit, which disappeared. I had to argue with customer service so much over email. And after 2 weeks they credited it back, without even an apology. NOT WORTH IT AT ALL! There are better similar sites out there with better service, and deals which are as good if not better! I WILL NEVER BUY ANYTHING FROM THEM AGAIN, AND WILL TELL MY FRIENDS TO STAY FAR AWAY FROM IT TOO!

Bought 5 Groupon vouchers... silly me. Should have bought one and checked it worked properly first. I've been a frequent user of Living Social Deals with no problems. Thought it would be much the same, but no...
First voucher... tried to redeem it and the merchant won't honour it as he says he's in dispute with Groupon. Have now managed to get my money back after ages on hold on the phoone to them.
2nd and 3rd vouchers... went to redeem them and the merchant says that what is on the voucher isn't what he agreed with Groupon. Rang them (another half hour on hold first) and they agreed that what it said on the voucher is not what they meant but refused to refund them.
4th Voucher... Given as a gift but when the recipient went to use it, it scanned that it was already used. It couldn't possibly have been as the voucher was only taken to that city the same day. How embarrassing, especially as the person had then to pay again for their own present. Contacted groupon (another half an hour on hold) who needed confirmation from the merchant but I had to organise that, they wouldn't. Contacted the Merchant to liaise with them and still waiting for a refund despite involvement with The Office of Fair trading. Have emailed them 3 times but never had a response yet and thats over 4 weeks.
5th voucher worked well. 1/5 sounds about right to score this crew. DON'T HAVE A BAR OF THEM. Yes the deals sound great, but if anything goes wrong you've had it. You can't get through on the phone for ages, they're only open office hours, don't respond to emails, don't care about trying to put things right.

Bought the mattress groupon (pay $75 for a $300 voucher). I read all the fine print and felt that I understood (did not apply to online orders, delivery charges). I went into the store and chose my mattress set that was listed at $699 and on sale for $399. The employee advised me that the mattress was not in the store but he could have it delivered to me or I could arrange to pick it up the next day... or I could go to the other store to pick it up. I told him we had the truck and wanted it then and I wouldn't mind going to the other store to get it. Great, he said and offered to do the paperwork and call them to let them know I would be on my way. I handed him my groupon and he then told me that he would take the $300 off the pre-sale price and my cost would be $399 plus tax. He further advised me that although it does not say on the groupon that it does not apply to sale prices, they do not honor the voucher off sale prices. That being said, if I had walked out with that mattress, I would have paid an extra $75 than had I not bought the stupid groupon. I told the employee that they were running a complete scam and he said "I only work here". Will never buy a groupon again.

Groupon is a scam. I purchased a product for medical service. I mad an appt for the service 2 weeks out, I took time off the the procedure. I received a call 1 week later saying that the dr did not do procedures on the day I made the appointment. The deal did not say it was limited to one day a week. I contacted Groupon and 1 week later I still not have received a response from groupon. Groupon and Totalmedsolutions are nothing but scam artist.