GrouponReviews 5,284

Horrible customer service! The groupon misrepresented the actual deal. It was for "a dental checkup with exam, x-rays, cleaning, and fluoride treatment" at Ocoee Dental Care P. A. The company was just horrible. They refused to give me a cleaning or exam unless I paid them another 30 dollars even though the groupon said that these services were included. They told me they would brush my teeth for me after taking the X-rays without using any dental equipment. If I wanted them to use dentist equipment I needed to pay them the 30 dollars in addition to the groupon. They claimed that in the small print it is written that an "extra $30 fee may apply for a more complete exam depending on patients condition." However I had no condition that required anything other than what the groupon stated. When I called groupon they told me there was nothing they could do. I asked to speak to a supervisor and was placed on hold for 20 minutes. When I finally reached someone they told me that there was nothing they could do because of the small print, even though I explained the situation and told them that I did not want a more complete exam- I only wanted what was advertised on the groupon. They told me they would look into it and get back to me. I never heard anything from them. Groupon does not advocate for consumers in any way. Buy a groupon at your own risk. I spent $39 on a groupon without receiving the service stated.

I have been buying groupons for about 2 years. I have not had much trouble with redeeming them. Yes for the most part every thing goes smooth. A couple of places I have gone to eat were not up to my standards and I should have call groupon to the carpet for the experiences but choose not to do so. I recently tried to use a groupon for a sushi restaurant in my area which all signs indicates gone out of business. I called numerous times I have driven by there a few times to find that there is card board all around the window. I went to the business next door and was told they have not seen anyone in three weeks. I informed groupon and they are looking into it almost two weeks now. I asked for a refund and they offered me groupon bucks. I have went back and forth with one of their csr which seems to think I am going to settle for groupon bucks. The guarantee is not an actual guarantee that they post stating if you are not satisfied with your experience groupon will make it right. How can I make a judgement and I can't have the experience. Only if you are not asking for your money back... Beware.

I love this site and would recommend it to anyone based on my experience.
Tips to you would be to always google the item you want to see if you truly are getting a good deal, and to ALWAYS check when they say they could ship the item.
They usually say when they expect to send it away.
Also pay close attention to the return policy. If you wish to return an item outside of their guidelines it isn't necessarily their fault. But remember, you can buy clothing and try it on basically risk free- My recent deal was a $500 gown for my prom that I got for about $250.

I am so disappointed with the your customer service. I have used Groupon for years and only recently had a very negative experience. I paid $400 for a $800 photobooth to use at my wedding. When I contacted the vendor, he told me he was already booked that day and to ask Groupon for a refund. When I contacted Groupon, they told me it was in the fine print and they would not give me any refund. They suggested I gift the groupon to someone else. $400 is a lot of money, especially when planning a wedding. As a marketer I have recommended clients do Groupon promotions to gain awareness and build an audience. Since Groupon do not look out for the customer or the business involved, I will no longer recommend or use them.

Received a wrinkled, literally balled up suit, not as depicted on website. Then signed on and account had been replaced with new account (my email with a "1" at the end) with no order history. Such a waste of time and money. Lucky me. I get two wait 48 hours for a return label. Then trek to post office to return something that is not at all what I ordered and then wait for a refund less whatever ridiculous deductions they have the nerve to charge. Not the convenience I am looking for when online shopping.

I have ordered from ideeli before, but I will NEVER order from them again. I ordered a pair of heels from them on February 21 to match a dress that I was going to wear for my birthday party on March 30. I ordered them over a month in advance to make sure that if I change my mind, I can always buy a new outfit and have plenty of time. First, they sent my order to the WRONG ADDRESS which caused a return to sender, since the address they mailed it to was incorrect. They tried to blame it on UPS/USPS, but why would it be an undeliverable address if the correct address was printed on the label? So I chat with a rep (BECAUSE YOU CAN'T CALL AND SPEAK WITH ANYONE) and they tell me I have to wait until they receive the package and they will mail it back out. They mail it again and I finally receive it yesterday 3/28 (a month and a week after I ordered) AND THEY SENT ME 2 DIFFERENT SHOES! As in, 1 turquoise shoe and 1 nude shoe... not the wrong size or a small mistake like that but 2 different COLORED shoes. Is it that hard to make sure you have a complete order before shipping your products out? I'm now beyond pissed and have to purchase a new dress and shoes before my birthday party tomorrow. Thanks for ruining my 25th birthday ideeli!

As a new small business, I found the service@ groupon horrible! They want to cut your prices down to nothing and then give you half of nothing! The first rep I spoke with took all my information and then she was fired. The new rep was even worse than the first. That must have fired the wrong one. When you call business service you alway speak to someone different and they do business with companies that aren't even using their legitimate names. Group-pawn was right! No CEO and No Clue

I am a business that sold my service to goupons I had a contract with them to self 200 goupons for daily deal I was not aware that they continue selling it for weeks and they end up selling 400 goupons I tried calling them emailing them several times for them to stop by that time the damage was already done. I am a small business and do not have the staff to handle that many Groupons so I am doing the best I can with the situation. Groupon will not get the bad name but I will because of scheduling issues but I will give quality service every time sorry to all of my customers hope you will forgive me I will do the best I can. Thank You. Marie's Helping Hands