GrouponReviews 5,284

If asked to review a few weeks ago, I would have given them a five star rating.
However, after being ripped off this week for Tennessee Titans tickets through them via charmcitytickets.com I am appalled at the lack of a deal I got. Wow, sure, I will pay 43 bucks for a 61 value ticket. Just bring the turnip truck on around bc I think that is where I fell from. Who wouldn't want to pay that for the LAST ROW on the visitor side? Their supplier is selling that row for five bucks right now. I know prices fluctuate but this is really bad business Groupon. Yes, the seats were within the stated sections, so you listed quite a few sections. However, lets give out the worst possible seats we can find to keep a good customer, right? Heck no. I plan to see if my bank will recall payment when they open tomorrow. Customer service was of no help.

I ordered a 3 tablets on the 28th of Nov. It clearly states DELIVERED within 12 biz days. My order has not even shipped yet. They are xmas gifts so i got worried and called because everything takes forever to make it here because they use the slowest and cheapest shipping available. I spent 22 min just to get to the 1st person. I asked to just cancel the order since it hasnt shipped yet and ill just buy them somewhere local. Most companies do not charge you until item ships. They said no way. I have to wait until i finally receive item then return it then WAIT 30 DAYS for a refund. That is if THEY receive it in time. One rep told me i had 4 days to return, the website says 14 but jan 15th for xmas seaso. N I got bounced around to about 5 other super rude customer service rep. Another said they did ship. I said well give me a trk #. He answered "well they all got scrambled so i cant"! Lol. Never ordering again and ive been a customer since they started.

I have used Groupon on several occasions for low value items and everything has arrived on time and in perfect condition. I then ordered a very expensive watch which was to be shipped from Germany but only read the reviews on this site once the order was confirmed. I must admit I was very concerned. The tracking no they gave me was invalid so I contacted customer services via email expecting a long delay before they replied if at all, however I was wrong and they got back to me within a view hours. They provided me with a new tracking no and then I confirmed that the watch would be with me the following day. It arrived from Germany very well packaged and the product itself is quite outstanding. It is obviously the genuine article, the manufacturer's box is stunning on its own and the watch is way beyond my expectations. I cannot wait for my husband to open it on Christmas Day. There are so many negative views on this company I felt it only fair to write about my very good experiences with Groupon.

Shipping is extremely long. I was charged and the funds removed from my account, then 3 weeks later, its still in processing. I contact support and they said there is no error and please allow another 12 business days for shipping then contact them. I contact them again and they said shipping and processing both take 12 business days. So that means 24 business days, or 5 weeks to receive 1 game that I even had to pay for shipping.

I ordered a Nintendo 3DS for a really great deal: included a game and everything. After about 2 weeks of hearing nothing, I sent an email to them. They said the person they are getting them from ran out and they have no clue when they will be sending out more. Thankfully I was offered a full refund which will be credited back to my credit card. Still, that is taking a few days, and you would think Groupon could keep up with their own inventory.

ADVICE: MONITOR YOUR OWN INVENTORY AND DON'T SELL THINGS YOU DON'T HAVE

Ordered an item on 11/23 for my daughters birthday on 12/16. Was told it would ship 12/5. On 12/10 I went online to find out. They claimed they shipped and it was delivered on 12/5 which it was not. They never sent a shipping notice so I had no idea!. Cant get through on the phone and "live chat" tells me we will get back to you. They did not. Live chat again tells me they are 'investigating" and I have to wait 8 days for an answer! What bull$#*!! Never order from there again!

Ordered a product on Black Friday that I assumed was coming. When going through the purchase process I received an edit stating to update my credit card information to place the order as my expiration date had passed on the current card listed. Beware due to the wording I expected my order to be placed once the credit card information was updated. I did not want to end up with a duplicate so I attempted a call to the Company and was told the wait to speak with an operator was 1 1/4 hours. I should have known. The order was not placed and I got the "We are sorry lingo from the company." when I emailed them. They will not make it right. I will never order from them again and plan to follow up with the BBB and whomever I need to as it is apparent to me they need some customer service work.

I purchased Little People Disney Klip Klop Royal Stable Playset it was listed to come with 5 princesses and horses. The total was 3 dollars more than on amazon, but that one only came with 2 so I bought it on groupon. Big mistake! 11 days later I received an email stating that they made a mistake (falsely advertised) it, it only came with 2. I tried to cancel it and was unable to, I was told I'd have to wait and return it once it arrives, though there is no tracking info currently. So I get to pay to print the label, drive somewhere and return it, then wait for a refund. I have used groupon more than once, but after this issue and their horrible customer service NEVER AGAIN

I ordered a coupon for a Christmas tree which was to be delivered to my house. I confirmed the delivery time, gave them 2 contact numbers to reach me regarding the delivery and waited more than 6 hours. They did not deliver as promised and did not call. When I tried to reach the vendor (Five Star Christmas Trees) I received a message saying they had completed deliveries and were no longer answering the phone. I have received no reply to my complaints to Five Star or Groupon

I was really surprised to find so many negative reviews. I've been using groupon pretty much since it was established, and had only great experiences so far. I use it for my favorite restaurants, a few shops, and mostly for discount goods. The last thing I got was a down comforter for my husband, that was only for a fraction of price and was delivered super fast. I also ordered Argan Oil, that came in a really LARGE bottle, and was very good, and many other little things. I cannot complain so far and will be using this site again.

Bought a groupon good as a gift for my grandchild's birthday present who lives in another state. Groupon forwarded my billing address to the shipper instead of the the shipping address I provided. The service rep told me it happens do to their system but it's my fault because I didn't catch the error sooner and now they can't fix it, even though it hasn't shipped. All they are willing to do is refund my money after they receive the item back.

Bought groupon coupon for oil change-supposedly unlimited for a year. I was so stupid-should have figured this is too good to be true- additional fee for synthetic oil, additional fee for labor, additional other fees-waste disposal & another dubious fee so total is $87 and have to pay additional $52 for EACH oil change- Toyotal Dealership charges$49.99(tax included) in Ca. Groupon could be a rip off-particularly for services and I read other bad reviews for products too.