GrouponReviews 5,284

I bought a groupon@ $25.00 for $75.00 worth of product. I let it expire but decided to purchase $25 worth of of the product. When I keyed in the groupon code number, the vendor did not recognize it, thus I could not go thru with the purchase. I e-mailed groupon about the situation and they said they could do nothing. I e-mailed them again and said they would make an "exception" and give me a groupon credit of $12.50. Still dissatisfied, I e-mailed them again... nothing... Not a happy groupon user.

The worst customer service experience I have ever had. A lot of these complaints are similar, not just coincidence I presume. My order was also cancelled because I was told there was an issue with my credit card. Although my card was charged weeks prior for the product. I too, paid partially for my order using a promotion code, oddly familiar with these other bad reviews that were also cancelled using promo codes. They never contacted me to inform me of this, they just sent me an email telling me it was cancelled.
They told me I could reorder the item but they would not honor my promo code anymore.
I received robot like responses from customer service, they didn't care that I wanted to end my membership and that I was very dissatisfied and never answered my last email.
Avoid them at all costs. There are so many other great shopping sites of this kind. I have received excellent customer service from sites like Gilt, Rue La La & Beyond the Rack.

Purchased an item for $250 and when I tried to use it, it turned out to be a piece of junk. I returned the item the next day. Few days later, I received an email that they had received my item and processing the refund and that I should receive my refund within 2-3 weeks, but most likely "faster". It has been over a month and I received no refund and no correspondance on when I can see my money back. I emailed them twice and all I got was a response from a Groupon Robot ( I kid you not, that's the signature) that they would contact me soon. Frustrated I dug out a well-hidden phone number for their customer service and decided to call them. I have been on hold for the last 60 mins ( no joke) as I am writing this and they are not picking up, just playing some annoying music. As soon as I get this return resolved I am cancelling my account with groupon.

I bought a horseback riding ticket for my husband birthday. But they couldn't fit me in the day I wanted to go. That was alright I knew it may happen, so we went to there different day. They were nice and advised I can call Groupon to get refund.

Then I did... The women I talked was so rude, I know so many consumers called you claim, but before I started talking She had already gave me bad manner.

The point is
We have all knew the Groupon doesn'r have good service.
The business owner!
You shouldn't deal with the Groupon. They make your businesses looks bad!

I know I am small business owner, and I used them as free Advertisement.
Bad Idea!

Have had two experiences in which what I purchased didn't come through to fruition. Absolutely regret joining up and will never use again... there is always the fine print which is inflexible and they take no prisoners. Bad customer service. Never again.

They have no place to write a review on items they sell or sold...
There prices are really high I don't see the deal before you buy check google and you'll find you're getting roped off

I love groupon and by lot of them. This review is for Adventure Hummer Tours only.
Booked a room at our time share drove 90 miles to go on the 4:00 pm tour. They called at 2:30 and cancelled. They did not have 4 people for the tour and I guess they just discovered this that day! No remorse, no apology, the guy even hung up on me. We had purchased a groupon which they redeemed prior to cancelling the tour.
Don't trust them with your time or cash!

I have to wonder if these folks want my money. My first experience happened a few weeks ago. I ordered and paid for a multiple piece order. Two items were missing and I contacted CS. They said they would credit my account but I told them the same items I ordered at the same price were on their site and why couldn't they just send them to me. Nope... they had to credit my account and then I had to place another order and pay the additional shipping. I tried to reason with the CS rep but she was having none of it. She told me "That is the way it is done." Amazon.com came through for me and I got what I needed in couple of days.

Today I tried to purchase 15 items for a closet I am redoing. I could only get 12 to go in my basket. I paid and then tried to create another order for the remaining three I needed. Nope... the web site said I was at my limit though I see nowhere that a limit is placed. I again contacted CS and was told I had hit my limit. I explained the issue and asked if she could help me as I needed these last three items. Nope... she is going to escalate it to someone else and I will hear in 24 hours. Seriously?

I shop with Gilt, Haute, One Kings Lane, Ruelala, and Joss and Main. I have had more troubles with simple issues with Ideeli than I have with all these other ecommerce sites combined.

I really needed these last three totes. They are still available hours later and I am willing to pay for them. Why isn't Ideeli willing to sell them to me? Why isn't anyone in CS willing to think outside the box? Why isn't Ideeli management empowering their front line staff to fulfill simple requests? Why are these people still in business?

Update on 9/4/14... Jason is correct. Ideeli did all that he said in his email. Once I know the transaction has been completed successfully then my confidence will be partially restored and I will amend my review to reflect that. Until the products are in my hand I can't assume anything given the first issue I ran into with items. And, Jessica is the best. She was the first person I spoke to that genuinely wanted to help me. Jason, you are lucky yo have her.

Ideeli, I am pulling for you. Please don't let me down.

I know what the motto supposed to be for Groupon site- TOO GOOD TO BE TRUE.
Every time I purchase something from them, I am disappointed!
Spa procedure from advertised $45 becoming $ 120, botox- from $ 129 to $ 400 (without later touch up, because of Groupon discount), etc
My latest purchase was face cream- Diamond 24K, bla-bla-bla MSRP price- $500!, on Groupon- $ 39.90. Got it yesterday. OMG! It does not cost even $5! Poor package with unclear printing on it, broken lid, some old-look and smell consistence inside
And not-returnable, because of DISCOUNT!
NEVER AGAIN!

Groupon personal are so disrespectful and rude. They always take long to reply and when they reply its with a attitude. They dont give u ur refunds. They put it as is its groupon money. We purchased a river tubing event and they were all booked for the days that were shown. My Girlfriend n I sent them a email and the girl that replied was very rude and Unprofessional. We emailed groupon they said they dont care n that we arent able to get a refund..

I have been using groupon over two years now. I enjoyed using them most part. Every time i bought goods from them were not as described on site. Poor quality and false representation. My recent good purchased was Rossetta stone spanish lesson, I was just looking for it and hit buy thinking it will ask me to submit, but instead I got jingle that enjoy your groupon. I realize their costumer service is close for weekends and not available for after hours. So I send email very next minute to costumer support. I got reply after 6hrs that sorry it has been two hours so it can't be cancelled and a suggestion that I can give that to somebody as gift,
Bottom line is I got stuck with something I am not going to use and wasted $200.

I submitted all the information Groupon requires in order to be considered for an account to list items on Groupon, several months ago. Have not heard one thing back from them.

Then, I took a closer look at what they DO allow to be listed on their site, things like COUNTERFEIT otterboxes.

I guess the only clients they want are people that sell counterfeit crap and rip off customers.

The second bad experience Iwith Groupon. I bought a cal king mattress and received a queen size, but offered to keep it if groupon refunded the difference. Groupon refused and asked me to photography the item so they could see it. After the pics they acknowledged it was their mistake and accepted the return. When I called UPS to pick up the item I found out the return shipping label groupon provided was not for that kind of item(mattress) and I had to pay about $300 to have it shipped. SInce I refused to pay, then Groupon CS decided to refund the difference and I kept the item, what was my offer since the begin.
IMPORTANT: On the main page, the item was showing FREE SHIPPING to return the item, but on the fine prints (a couple clicks after) it said the item was final sale and not returnable - very misleading to say the least - I never saw it and could've ended up with a loss of $600. I don't recommend Groupon, but if you want to buy from it, check fine prints, compare the prices making sure the description, model, etc. are the same on regular business. I'm still shopping for the mattress and found out it's almost impossible to compare. Example, "beautyrest recharge world class" mattress has several models, but groupon does not mention which one it's offering. The prices for same brand, on Amazon.com and on the Seras store near by my home, goes from $1100 to $1600, not the $3000 for $1299 advertised on groupon. Also, on Groupon it's final sale. On Amazon and at Sears the customer gets 100 nights tryout and full refund if not satisfied.

I have been a customer of Groupon for almost a year now. I always got good stuff from them. But of late their products are really bad. I was so excited when I received a car vacuum that I ordered. I decided to try it immediately just to find out that it does not work.
I also ordered a iphone 5 case, but when I received it was an iphone 4 case. What do I do with it? How can they be so careless while shipping things And above all it was an item that cannot be returned... FINAL SALE.
I was really disappointed

I would give Groupon zero stars if I could. They have the worst customer service I have ever dealt with. They have a so called "groupon promise" which makes you feel comfortable buying from them but this "promise" is nothing more than BS! The representative was extremely rude to me and when she put her supervisor on the phone he was just as rude and completely sided with the first lady who was totally unacceptable. I have been using Groupon for years and now I will never purchase anything from them again. What a horrible company.

Shell Gas deal purchased; never received voucher and stations I've visited don't accept the app version of the vouncher

Beware when you purchase the multiple Duracell batteries deal, most if not all of the AAA batteries were DOA, you'll need to check them all within 14 days to get a refund... who does that? Same with nomorerack, dead. Save your money.

I recently ordered a luggage set and I never received and customer service suckkks and were rude. They don't have any answers just excuses.

I am closing my account and never will do business with Groupon.

This is review for ideel.com, formally known as ideeli.com

I was a loyal customer for years until recently experienced terrible services with fraud department and customer service! I understand every website has it's own policy, however, fraud department cancelled my orders because same credit card and shipping address was used with another account? Seriously? My friend was not comfortable to purchase online yet, so used my account for a pair of jeans. I shop everything online and share my accounts with my friends. Ideel was the only online company had issue with this (not so sure, how they will generate more business with this strategy...)

Finally, after few emails, the customer service said they would offer me a one time 'courtesy' to apply the previous discounts and asked me to order again (fyi, I had never contacted ideeli customer service before). Though the longchamp bag now was gone, I did spend another half an hour and put everything back to shopping cart thinking everyone deserves another chance.

As instructed, I emailed the customer service with my order number and followed up with discount that had to be manually applied (again, they did NOT mention this will be store credit ONLY! Which initially discounts were taken immediately). Alright, I am fine with that, since I will shop in the future anyway. Then funny thing happened again, the next day, which was Sunday, my order got cancelled again?! Seriously? Now why is that? So I immediately sent email for advice, which was not answered until I send another follow up email Monday evening. Their explanation was I had to call them back after 24 hours they called for verification. Excuse me? After the order, I sent two separate emails both on Thursday and Friday to follow up with discounts, you could not reply or give me a heads up for a confirmation phone call the next day (this had never happened to me before groupon bought ideel)? Yes I did receive marketing phone calls, however, NO voice message was left with a call back number and saying they called from ideel and that I had to return the call within next 24 hours regarding the recent order! None of the above! How in the world am I suppose to know that my order will be cancelled?

It's ridiculous how left hand was doing one thing and right hand did not know! Customer service offered the discount on one day and the other day the fraud department had to cancel it? Copy cat other companies strategy won't benefit the company for long run, ideel should look into their own internal system and come up with better strategy, especially their so called fraud department and customer service.

GOOD LUCK!

I purchased a Synergy Cellulite (Physicians Weight Loss- Manassass, VA) Groupon this time last year. They offered an extended plan at the rate of $1300. 00 which included about 30 treatments over a year. Unfortunately, about the same time my mother had to have two knee replacement surgeries during the year which caused me to spend weeks on end in SC. I ended up not using 9 of the treatments before the contract expired. I acknowledge that I should have been more diligent to complete the treatment but life got in the way. I asked them on 11 August to give me until the end of month August to complete the treatment but the said NO because the contract ended on 1 August. Here is my rub, they were INITALLY unwilling to meet on any middle ground. I had to call several times before actually being able to speak with the office manager but by that time I was so upset at their lack of customer service and being given inaccurate information that I really did not want their technician performing such an intimate procedure on me. They offered to allow me to squeeze in as many treatments as I could get done over the next 11 days (end of month) but I opted to just walked away. Don't sign up for additional treatments because it is not worth the cost and you will be out of luck if you miss them.