GrouponReviews 5,284

If you can't use the Groupon, they will not issue a refund, even though the refunds are only for another groupon, so goes right back to their business! I wish I could get away with this, as a small business owner I have to go to great ends to make sure my clients are satisfied. Stay away from this company, I am one of the original customers, but I AM DONE!

Called Groupon and Eric (from groupon), was very rude! He didn't care what I had to say! I said I will never use Groupon again and he said, that's fine!, Most companies would not want to hear their customer service ever say this. They would try and figure a way you can make it better for the customer. Horrible!

I bought a weekend getaway to Niagara Falls. Scheduled my visit for 11/21/14. In the few days leading up to that Friday, the Buffalo area got hit with eight FEET of snow. The New York State Thruway was closed. No way to get through Buffalo (we were coming from Rochester), I had to cancel my reservation. My fiance and I are both 60 yr. Olds; not smart for us to be trying to navigate through snow covered roads that the NY State Police say not to drive on. I contacted Groupon to see if they would help me get a refund due to these extraordinary circumstances. Their reply; "read the fine print; no refunds". Think they would at least work with me to get an exception to the "no rescheduling" restriction? Like we already told you; read the fine print. I'm out about a hundred bucks, and Groupon will never get another dime from me.

98$ spent for a "deal".
When i wanted to take an appointment with the society of the so-called offer, i never had any answer, whereas i sent them emails and phone calls.
I came directly to the society, someone told me they were not here anymore, but was unable to tell me if they just had moved or if they didn't exist anymore.
Now Groupon don't want to refund me.
Really bad experience... Groupon = zero, finally as their offers. I'll remind that for the next time.

Bunk beds late delivery one man box so heavy I could 't even hold it up, delivery man not allowed beyond front door did in end or would have had to take it back. I had already taken 4 packages into house with some difficulty.

Great deals are as promised but their delivery promise is totally false. The products take at least a month after the order date for receiving. So, if you want the product fast Groupon is not the place to get it... however if you are patient with the very long delivery and the lack of response to customer inquire then order away.

Groupon in India is making fool of its customers. I had a very bad experience I have bought hotel vouchers and have even made bookings. Even after the booking was accepted by Groupon I have been refused the accommodation. They are cheating the customers. Pls stay away from Groupon at least in India

I don't understand how you they so conveniently say that the booking cannot be confirmed when I have taken care of the entire process for making the reservations. Hotel stay is as per a planned purpose and hence it is not feasible to change the dates. I'm summarising the entire sequence of events and then would like to know where am I at fault and if that's the case why should I suffer because of your and hotel's mismanagement.

1. I checked the hotel availability on Nov 19th for Dec 31st and purchased three vouchers
2. Same day I had sent the vouchers to the hotel so that my booking could be confirmed
3. Same day I received an email for the hotel requesting for the vouchers
4. On Nov 22nd, I shared the vouchers with the hotel
5. On Nov 24th, the hotel responded stating that I have to make a booking on groupon's website
6. Same day I made the bookings on your website and intimated it to the hotel
7. Since there was no response from the hotel, I had sent a reminder on Nov 27th
8. No response from the hotel, I posted a query on groupon's website but no response was received
9. Today I have called up your customer care and have been informed that the booking cannot be confirmed

I'm disappointed and also surprised with the kind of services being rendered by groupon. I have proofs for each of the above events and can share the same with you.

Further, I have checked the hotel's website and there is availability for 31st night and still then I'm being refused for a reservation I had made long time back.

Tried for almost 3 weeks to resolve my issue using email and Groupon's posted customer service number - and nothing. Then tried another customer service number: *******482
Service Rep was awesome and fixed everything right away.

DO NOT BUY GOODS FROM GROUPON. THEY ARE SLOW TO SHIP AND THEY MAKE RETURNS NEARLY IMPOSSIBLE EVEN WHEN THERE IS A LEGIT REASON FOR A RETURN! Ordered a Vigilant Rainbow "Smart" toothbrush that was supposed to communicate with my android phone and help teach my daughter to brush her teeth well. My Vigilant Rainbow, did not work with either of my phones. Groupon fine print says it is returnable if defective but system does not let you print a label for return. Customer service not responsive for at least a week. I was sure that I had just wasted $30 on a cheap quality brush toothbrush that did nothing. They finally did respond to me and let me return it. But it was an extremely frustrating experience and not worth the drama and hassle.

VERY BAD CUSTOMER SERVICE THERE EXECUTIVES ARE SO RUDE AND THEY REALLY WANT MERCHANTS TO BEG AFTER THEM, EXECUTIVES ARE SO LAZY GIVEN WORK 3 MONTHS BACK STILL PENDING STILL THE DEALS IS NOT LIVE, LEELA IS THE WORST EXECUTIVE I EVER SAW, ALWAYS BEEN LAZY AND IRRESPONSIBLE, MOSTLY ON LEAVE, DONT EVEN DESERVE A SINGLE STAR

I used to love this site. The customer service has completely ruined it for me. The last straw was getting a wrong item in the "right" package, which was very was odd and when I reported it the entire interaction was about how they can't give me the thing I actually ordered because of the " nature of business" too bad. No alternatives offered or recognition that I have spent a ton of money there as a paid member. I relate to all the people reporting a condescending reply. Anyway, there are plenty of other options out there that just got my money. **deleting app**

What a joke! Slow shipping, poor quality goods and extremely poor customer service.

"ladies" camis purchased. They sent childrens sizes. The merchant was not censored and continued to market the item as a ladies size.

Item labeled "Phillips Sonicare Toothbrushes" arrived as a generic. Visibly lower quality than brand name. In addition, only 1/2 my order arrived. Was told by Groupon they would not be able to fulfill my order. Went to look at the order, and noticed the business had changed the description to Philips Sonicare (Generic) and lowered the price $5. I asked Groupon to refund me the additional $5... no dice. I just got a refund on the whole order.

Bottom line, Groupon Good is a horrible store. Don't waste your money.

Love groupon! I have always received exactly what I ordered. The one time that I had an issue was when the USPS wouldn't deliver my package because no one was there to sign for it and then they didn't know where my package was. So I called groupon and told them what happened, granted I did have to wait 40 mins on hold but the customer service rep was extremely friendly and apologetic. She said she could refund my money as groupon bucks and then I could just reorder the product. I received my refund instantaneously and reordered the product which I received within a week!

I have received many Groupon offers but received one recently that was perfect for me. It was for buy 2 dozen Krispy Kreme for the price of 1. I was so excited that I bought 2 deals, knowing I could use 1 for the office team during the holidays and the other for my family at Thanksgiving. Well, when I went to use the coupon, the store rejected it because it was for other stores out of the area. The closest store is 2 hours away from me, which means I will never use this coupon. I contacted Groupon asking for a refund, and all they did was refer them to their return policy. Since I was just outside that, they wouldn't refund the money. I wasted my money, and am very disappointed in their service. I will never use them again. Buyer beware!

Can't even give one star to such compnay (but if i am not puting one star they are not alowing me to proceed)who just take money and do not give any service or discount. Even customer serivce talk so rudly when we call for not giving discount.
Self had bought a discount offer for CAB booking they took money and everthing after that when i used that voucher to book CAB that CAB dont even sent a CAR and used that voucher code and said we dont have cab. When i went back to Groupon they replied that "they are not responsible, Groupon just took money for voucher for code they provide and they are not concerned with weather they get discount or Service". So should not trust such worst company who just want to earn money.

I paid $90 dollars for a defective product and Groupon refused to let me return the order. They said I had 15 days, but the order page clearly stated 30 days return policy.

I had been a regular customer of Groupon but after that experience I quit purchasing from them. Simply not enough savings to make it worth the chance to buy from a company who doesn't honor their return policy.

I will have to give 5 stars for my experience. Although this was my first purchase from Ideeli, I have to say it was a pleasant/normal experience. I was looking to order a MK handbag and wallet as I was also looking at Macys as well. Ideeli was slightly cheaper so I chose to save a few dollars. Prior to my purchase I emailed to asked if the products being sold are 100% authentic being the prices are quite affordable. The next day I received an email assuring me the products are authentic and the prices are low because they have rather small inventory which helps them move product fast and replenish. I ordered my bag and wallet and received them a week later, 2 days a head of shipping. That's my personal experience and I hope it remains that way.

Emailed Ideel trying to find out where a jacket went that I purchased online. Original date I was to receive it was within 5 days. It's been 2 weeks. I was able to track the package via UPS to a point. Then it was transferred to USPS?! Haven't been able to track it for a few days now. The reply from Ideel:

Your question has been received. At Ideel, we pledge to respond to your issue or question within 24 hours. We're proud that our typical customer service response time is under 4 business hours, so you can expect to hear from us within the same day.

It's been almost 24 hours- no reply from them at all yet.
I'll be lucky if I receive this item by Christmas... or at all for that matter. Their customer service in my opinion sucks. And what company ships a package 50% of the way via UPS and then USPS?

I reserved a room at the Omni Riverwalk in San Antonio, Tx. The picture on the Groupon showed the Riverwalk and said minutes to riverwalk. Not only am I not on the Riverwalk I am 20 mins. AWAY from the riverwalk. I will never buy another groupon again.

Lies, lies, lies.