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I paid $35 for a reflexology massage on Groupon & the night before the massage I got a call from the therapist & because of conflicting schedules she had to cancel & this was on sept 25 2019 & to this day after trying numerous times to set up another appt to no avail I still can't get a massage & u know the ironic part about this all is they don't have a phone number to call, don't waste your money.
On April 3,2020 I ordered surgical masks since they were nowhere to be found locally. On April 06,2020 I received an email stating that my order had shipped and it gave me a USPS tracking number. When I checked the tracking number on the USPS web site it started that a label had been created but they had not received the package. On April 09,2020 I again checked the tracking number with the USPS and again they stated that a label had been created but they did not receive the package. I then contacted Groupon customer service via chat and explained the situation. The representative stated that they could not find any information regarding what happened to my order and would forward my inquiry and someone would be getting back to me shortly. Several days passed and nothing. Today April 14,2020 I again contacted Groupon customer service and once again explained the situation, the representative then checked my order and stated that for some reason my order never shipped but would gladly reorder it for me. I then asked if they would check the item to see if it was still in stock. The representative then stated that unfortunately they were out of stock but would gladly provide me with a refund in "Groupon Dollars" that I could then use on their site in the future.
When I told the representative that this was not acceptable and that I wanted the money refunded back to my PayPal account the representative stated that due to the fact that it was now outside the cancel window and due to the Covid-19 virus policy currently in place that that was the only option. In my opinion there are three scenarios, 1- Groupon oversold the item in which case I should be given a refund back to my PayPal account,
2- The item was sold or given to front line first responderes (which I understand and would not mind) and again been given a refund back to my PayPal account or 3- Groupon never had the items and this is a scam.
So Groupon took my $69.99 never shipped my order has no more stock available to replace my original order and now states that the only refund that's available to me is their Groupon Dollars that I can only spend on their website only.
It is reprehensible with so many people out of work and short on cash during these times that a company like Groupon refuses to refund my money back to my PayPal account. So buyer beware of their tactics!
NEVER AGAIN with Groupon!
HORRENDOUS Company! I purchased pants that offered a full refund if returned within 7 days of receipt. The clothing was sent with a HOLE in the pants and I contacted Groupon 2 days after receipt so well within my 7 days. They refused to help or answer a single question! Instead they cancelled my account. They stole my money, sent a DEFECTIVE item and wouldnt communicate! Shouldn't penalize the customer for sending them a DEFECTIVE item. Why do they not honor the item description? Why list that full refunds available if Groupon refuses to honor it? Why offer chat or email if refusing to answer any questions? In times such as these most companies are looking out for their fellow Americans, while Groupon is stealing money from their customers, ignoring questions and treating people like crap. I was a customer for many years but after the way I was treated and punished I will never use them again! Save yourself from these liars and swindlers!
I ordered a 3 piece pet-food bin from Groupon on April 4th and it arrived on April 8th, so far so good. I opened the box and removed the bin and it has a crack in it. I immediately took pictures of the crack and the box just for good measure. I've been trying to find a way to contact Groupon to find out how I can send this back for a replacement but to no avail. The number listed tells you to go to My Stuff under your profile, and from there you should be able to get to where you want to be including contacting someone in customer service. After you've done everything as instructed, you end up back where you started from with no help at all, this is including following instructions online under "Contact Us". I feel like this is a great big scam and I won't be using Groupon again.
If I could give zero stars I would! This company and absolute and complete FRAUD! Don't waste your time.
Their customer service is absolutely disgusting. Firstly I had one abruptly end the conversation with me while trying to get my refund because he no longer wanted to help me, I had to then start the process all over again. Second person was just as unhelpful. They repeat the same nonsense over and over and listen to nothing you might have to say! Secondly I had to wait days for a respond only for them get this to address me by another name that's is not even me and to tell me the exact same thing that I already said is not a option for me! All they do is offer you Groupon money voucher back and not your actual money back! Even after explaining to them that I am South African in which they do not have Groupon in SA... they still continue to only offer me a useless option of Groupon money. They have no concern or care for their customers and they provide no such guarantee on the services that you purchase. Literally just a gamble with your money.
If a service is not provided one should have full right to their MONEY back and not Groupon keeping people's money in return for Groupon Money! That is absolute Theft!
I contacted them again! This is the help I got! They refuse to even admit that I paid for a full six session in Which I never received!
Abigail Oldfield: Its a six session voucher. Just because it was marked used does not imply it was.
Abigail Oldfield: Your wasting my time
Abigail Oldfield: Find someone who can actually resolve this
Miguel P: Yes, but if you change of mind after use one session we are not going to provide the refund
Miguel P: is under terms and conditions
Abigail Oldfield: I did not change my mind! Incase you hadnt noticed everything is closed down! No one can use it!
Abigail Oldfield: This is idiotic!
Miguel P: In this case you need to contact the merchant to find a solution with them
Miguel P: if the voucher is partial redeem we can not make a refund
Abigail Oldfield: Worst service! Literally will look for any excuse to steal peoples money. Excuse after excuse and from what I can tell with all the reviews iv read your literally doing it to everyone. People are catching on and soon enough groupon wont be around because this is stealing people's money
Abigail Oldfield: My money lies with you therefore your the one to refund my money not the merchant! So again you need to find someone to resolve this now!
Miguel P: I understand this isn't your preferred resolution. At this point we've provided all of the information, and I won't be able to issue a refund to your original form of payment.
Abigail Oldfield: Because you clearly do not have the ability to provide the correct customer service that i need
Abigail Oldfield: You can and you will!
Abigail Oldfield: Groupon has no right to hold onto my money when groupon could not provide the full service in which i had paid for!
Abigail Oldfield: Lets make it very simple for you!
Abigail Oldfield: Did I pay for one session or six sessions?
Miguel P: Is under terms and conditions that you agree.
Abigail Oldfield: Answer me
Abigail Oldfield: Did i pay for one session or six sessions?
Miguel P: https://www.groupon.com/merchant/blog/groupon-refund-policy
Abigail Oldfield: Pathetic you cannot even answer a simple question
Abigail Oldfield: Did i pay for one session or six sessions?
Miguel P: Do you have any other questions?
Abigail Oldfield: Yes did I pay for one session or six sessions?
Miguel P: I just provide the final resolution of this issue.
Miguel P: you did not agree with the 20%
Abigail Oldfield: Did i pay for one session or six sessions?
Abigail Oldfield: You cannot anseer because you know your in the wrong
Miguel P: So if you do not have a extra question I am going to close this chat
Abigail Oldfield: I do have. A question!
Abigail Oldfield: Your not answering it
Miguel P: This is the deal you paid for Facial-Mania-Spa-1
Abigail Oldfield: Ill be sure to share this so people can know that geoupom will do anything and everything to avoid giving people their money back and cannot even answer a simple question in which they know they are wrong
Abigail Oldfield: And is that deal a deal of one session or six sessions?
Miguel P: I just remember you that refund is not allowed by terms and conditions that you agree.
Abigail Oldfield: Is that deal a deal of one session or six sessions?
Miguel P: You paid for this deal Facial-Mania-Spa-1, and you need to contact the merchant to know what is the next step
Abigail Oldfield: Its a very very simple question
Miguel P: We are no going to make a refund in this moment
Abigail Oldfield: Yes and is that deal a deal of one session or six sessions?
Miguel P: If you did not have another question I am going to close this chat.
Abigail Oldfield: I dont understand why you cannot answer my question
Abigail Oldfield: I need a answer to my question
Abigail Oldfield: You cannot end this chat
Miguel P: Thanks for contacting Groupon. Be safe.
I ordered Latisse and the code from Groupon was fake! I literally had to order the product from Skinsolutions MD, and it took a while to get my refund from Groupon! The customer service is so poor, game playing and have such disgusting language comprehension issues! My best advice is to go to the companies directly or Amazon! As for getting a refund, just stay on them strong and get the better business bureau or just go on social media and expose their horrendous business practices! Good luck!
PS: after my nightmare experiences I got my money back from Groupon
I finally got my refund... Keep fighting! It may take awhile but it is starting to happen! Report to anyone you can and contact customer service DAILY if not more.
DO NOT BOOK A TRIP!
I ordered a Groupon for a hotel stay that was to happen on April 24th through the 26th of 2020. I purchased this group on on May 4th 2020. When I originally purchased this group on the confirmation from the Groupon and the hotel said that as long as I canceled within nine days of the reservation I would receive a full refund. Because of the Corona virus my reservation was canceled by not only the hotel but by Groupon. The hotel issued me an email saying they were going to refund the amount to my payment. If I did not do anything by April 2nd it would be automatically refunded. Today April 3rd 2020, I received an email saying that the refund had not been issued to my form of payment, that instead Groupon had decided because of the Corona virus situation, that they were doing all refunds in the form of Groupon bucks. Groupon bucks can only be used to purchase things from Groupon and nothing else. I contacted Groupon and told them I did not want Groupon bucks. This reservation was for a birthday party obviously we will now have to do something else for this and have no intention of going to the hotel. Groupons response was that during the Corona virus they will only issue refunds to Groupon bucks and nothing else. I'd ask them for a refund again through another customer service agent and again explained that I never chose to get Groupon bucks and then I did not want to use any Groupon services. This was well within the cancellation period that was given to me initially when I made the reservation. Again they denied giving me the refund saying that they had already processed the refund into Groupon bucks and we're only doing that at this time.
I lost my job do to this pandemic and before this I purchased dental cleaning through Groupon. I contacted them and asked for a refund and the manager approved it. It's been three weeks since that happened. I went back on the site and contacted them again to see what the issue was and the representative told me that there was nothing she can do and also told me she was Not going to escalate my call. She was very rude and I filed a complaint with the BBB. Do not purchase from here. They do not help people.
Group on customer service is an absolute joke and farce like many sites. Customer Service and third party merchants refuse to adjust terms in light of the COVID-19 crisis and like most businesses only cares about their profits instead of thinking of customers.
I bought a watch. Almost 4 weeks go by and I said I never received it. They offer me a refund or groupon bucks. I take the groupon bucks and order another watch. I wait 8 weeks hoping it will arrive. After 8 weeks I gave up and wanted a refund. They cant offer a refund to me as it has been too long! Only option is groupon bucks that I dont want. This is a scam company. Dont give them your money! Now I have a boatload of groupon bucks that I dont want. I also do not want to buy anything from these con artists. I wish i could put their groupon bucks where the sun dont shine. Beware!
I purchased a groupon for six flags great escape in the amount of $493. It was cancelled by groupon, and instead of them returning my money they converted it to groupon bucks with no warning or permission. Which is of zero use to me. They say it cannot be refunded to cash. How is that when i paid money it should be returned the same way. I should've at least been given the choice. BEWARE!. Do not spend your hard earned money with groupon. Any company that would do this to people in a time like this deserves to be shut dowm. Its criminal.
My family had a trip booked for the end of April to Kalahari, due to the pandemic Kalahari is closed. I logged into my account to cancel my trip and issue a refund to my credit card but groupon had already canceled my trip. However groupon is refusing me a refund and instead holding onto my money in the form of a credit on my account. The fine print state I am eligible for a full refund as long as I cancel 4 or more days prior to check in. I have contacted groupon and the absolutely refuse to issue the refund. Refused to escalate my case and let me speak to a supervisor. I am a single mom whose place of employment was closed by the state until further notice. I need that money back to help house and feed my family. This is wrong! Groupon please fix this. Their response "Unfortunately, this deal is no longer eligible for a refund to your original form of payment."
Me and my friends booked a hotel in New York City for a weekend in April before the Covid-19 pandemic. After NY announced a state of emergency/stay-at-home order, we contacted Groupon to let them know we will be cancelling our hotel reservation. They let us know that we needed to contact the merchant (hotel) to see if they will honor the refund which they were happy to honor given NY's current state. After informing Groupon that the hotel was ok with refunding us, they then asked us to instead move our dates. After many back and forth emails with Groupon, they went back on their original word and refused to give any type of refund or credit because we had exceeded the window in which this could be processed' after 3 weeks of communication with their customer service team. Their only solution was to move our dates knowing that we are completely unsure of when it will be safe to travel to New York in the foreseeable future.
It was completely disappointing that Groupon was unwilling to work with their customers during an already confusing and difficult time. Even after the hotel was willing to work with us and agreed to provide a refund, Groupon was contradictory in their word. The inconsistency in the customer service was not only confusing but extremely frustrating.
It is very likely that I will never be using Groupon again and especially to book any hotels.
I purchased a ticket for an event that has been canceled amidst the COVID-19 social gathering restrictions that has affected us all. Groupon acknowledges that they rather keep your money during this time of need rather than return or credit your purchase in these current circumstances that is affecting the world. What a stand up way to show support to humanity. Your greed is real and my loyalty as a customer will remember this always.
Had a hotel reservation to Great Wolf Lodge through Groupon. Obviously with the COVID19 outbreak the hotel closed due to state orders. Great Wolf wouldnt extend my reservation because it was a promotion through Groupon. Ok i get that, I got a smokin deal during winter rates. And they wont reopen till summer rates. Sucky but ok. This would have been our first visit for my 4 year old daughters bday. Contact Groupon, groupon will not refund my money, only offered Groupon Bucks to buy other unwanted crap. I had to call and dispute the charge as fraud. Ridiculous.
If you buy something, it's delivered and have a question. YOU'RE OUT OF LUCK. I ordered a pair of sneakers that don't fit, I wanted wide but that did not display as an option when my original order displayed Medium. I wanted to ask why I found a number to call and when you call it and choose the correct option for ask about a received item, it tells you where to get info online AND IT'S WRONG! Then it disconnects the call. As a public company, now the most important thing is the bottom line not realizing that offering NO customer support is hurting sales!
Spent 156$ on tickets I never received they wouldn't refund me or give me credit on something else. I had to repay when I got to the aquarium I had purchased them for. By far the worst. Never had such a bad experience
I had a trip to Great Wolf Lodge in April that was cancelled due to the coronavirus and no fault of our own. I have talked to customer service on more than one occasion which all ended up with them ending the call because they didnt want to refund me my money. I have emailed 2 of the 3 co-owners with no response. I posted on their FaceBook page and they completely blocked me. After all that i have submitted a complaint with the BBB which has sent a messaged to Groupon. Waiting on the results of that. My next step is to take them to small claims court. I will run this up as high as they want to take it. They are a low life criminal thieving business that i hope gets shutdown. I will continue to leave reviews everyday until Jesus comes or i get my money back from this thieving company. I do not want their stupid groupon bucks as i will NEVER use groupon again. I will get my money back or run the name groupon so far into the ground that noone will even remember what it was.
Horrible, reservations were cancelled due to the virus which is completely understandable. But they are refusing to refund my money! They keep saying they cant. They can only give me groupon credit. BULL$#*!! I WANT MY FULL REFUND BACK!
Groupon is holding my money forcing me to take a credit in groupon bucks for a hotel stay that was canceled because of the hotel being closed. My Groupon stated if the reservation was canceled 7 days in advance (4/26/2020) I would be refunded. Now they are stating that no longer applies? They have turned their phone systems off forcing you to chat online. This is the worst experience ever. I'm highly disappointed in this million dollar company. I've tried to handle this with a customer service rep but I didn't get anywhere. Anybody else having the same issue?
