GroceryeshopReviews 31

Zero customer service. I was double charged and they refuse to answer my many emails and phone calls. Do not shop with this company. They will steal from you and not look back... GOD is watching...

Wish I had read these reviews, prior to purchasing a grocery product online with Groceryeshop. I received 3 out of the 8 items of the same product 5 days after purchasing online. I waited another 4 days for the remaining 5 items. Never received. I contacted customer service (CS) and asked for a partial refund because I had a bad feeling about this order. However, instead of giving me the partial refund I asked, CS told me they would investigation. I waited longer than the 48 hours they said would get back to me. The email had no explanation, but provided me 2 options - one of which is to partially refund me, which I had already asked for 10 days prior, or they would send me a "replacement" copy? (Since when is a food item a replacement copy). Why didn't they send the full order this first time. I had told them throughout this whole ordeal to refund me - 10 days ago. Why are they asking again? I chose refund for the 2nd time and they did not process the refund, as of this writing of the review. Don't go through what I have gone through with this company.

Update 3/19/21. They offered me a 30% refund only on the cost of product (not the tax) which was $29.99. Therefore, my refund was $9. As a result, they ripped me off $10 and I ended up paying $7.50 a bag of potato chips (instead of $3.90, when they were done with me. They told me they couldn't reimburse me for the rest because they pay a 20% sales commission to Groceryeshop to sell this product. I told them not acceptable. If you tell them that they won't return your email and give you nothing back. Finally, I told them to give me $9 and I took to loss as a lesson learned. I contacted the potatochip company and told them about this issue. They are now thinking about pulling all their products from this site and trying to figure out who is the middleman selling their product on this dishonest website. In the end, Groceryeshop will lose more than $10 they ripped me off for.

I called them on the phone to confirm that they had the product I wanted to buy in stock. I was told that the product was in stock and to go ahead and place the order. I placed the order and I received a confirmation and the payment was taken from my debit card the same day. The next morning I received an email telling me it is not in stock and the product would be shipped when there backorder was filled. I called and asked that the order be cancelled and my money refunded. I was told that the refund would take 3 to 5 business days. So they can take the money immediately but need to hold the money for days. Why?

After 2 weeks, no delivery. Emailed them and just said "wait' it will come. I waited 3 weeks, still no delivery. Emailed them again and ask of tracking information. They said "or system is not set up for that" and again said just wait, it will come. Now after 25 days I emailed their customer service and ask them what they were going to do? And they did not respond. Sent another email to a second customer service agent and again no responds. They left me with no choice, so I went to my credit card account and canceled the transaction. What kind of low life company doesn't have a tracking system for there customers?

FIRST...
The two reviews that were from "RACHEL W" & Domnic J were obviously written from workers of Groceryshop.us.
HERE'S A FEW RIDICULOUS EXAMPLES
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FIG NEWTONS
Pack of 6 cookies OVER $38.00. My local store $3.99 /
Https :// groceryeshop. Us/fig-newtons-fruit-chewy-cookies-(pack-of-6)-ABSB07PWY4W9H-*******? Search=FIG%20NEWTONS

Compare any product from this store with anything at your local store and the prices are anywhere from 3 x, to as much as 7 x the price.
Minute maid lemonade. 1 64 oz bottle at my local store $1.99,/ Groceryshop...$7.95 each, and that's if you by 6 at $47.72
1 pack, 6 oz Stella D'Oro bread sticks 12 pc...$3.95 at my local store./ Groceryeshop OVER 37 DOLLARS
https://groceryeshop.us/Grocery-amp-Gourmet-Food-1051/Bread-amp-Bakery-1116/stella-d-oro-breadsticks-original-6-ounce-(pack-of-12)-ABSB010HC7648-*******