GreentoeReviews 97

greentoe.com don't answer there phones or chat. They selectively email you depending on if they think they getting your money. They will not tell you where there located after many emails. The emails is only way they will communicate with you. I had 6 hdtvs I was bidding on an they canseled all my tvs after I emailed them an complained to them to not tell the dealers my price im willing to pay. This put up a red flag an I began to investigate them. I lost out on a good deal at buydig superbowl weekend because of it. After reading many reviews from this company. I think some guy out of his basement is calling companies for lower prices. If you have a problem you own your own. The legit companys you buy from will not cover your warranty because you bought through a third party which is greentoe. Greentoe will leave you high an dry if the retailers send you a bad tv etc. they will ignore your emails to them if you get bad product. You might receive your goods or you might not but you not going to get a warranty from a authorized dealer like greentoe says. If it sounds too good to be true then it proberly is. I tried to warm people on slickdeals.net but slickdeals.net blocked my email on there sight. They basically covered for greentoe getting over on people with not legit warranties from authorized dealers. Greentoe is a scam.

I put an offer in for an LG TV, and received a response minutes later saying that, if I upped the offer a couple hundred dollars, it'd be accepted immediately. I did so, and provided my credit card info, but several days passed and nothing seemed to happen. I contacted support to ask when I'd find out who the vendor was, but received no response. I little while later, I inquired about cancelling, and again received no reply. A few days later, I received an email asking for more personal information because their fraud check failed. It felt suspicious to me, so I cancelled my credit card and purchased from an authorized dealer on eBay. After writing my initial review (which has since been edited), I was contacted by Green Toe and assured it wasn't a scam. I think they are probably legitimate, and might give them a chance to redeem themselves in the future, but the communication snafu cost them this sale. I was going to delete this review, but I decided to edit it with a neutral rating and provide insight into my experience, which I hope might help future customers and Green Toe alike.

First time customer and I am not impressed. I had an accepted offer
On November 12. Then on November 14th I received an email from Greentoe
Support that the retailer that accepted my offer was sold out of the
Item and if I was still interested they would ship it when they got
Their restock which should be within 5-7 days or sooner. And that the
Retailer may charge my card to hold my item for me. I said that would be
Fine. Well, here we are 2 weeks after initial offer was accepted
And I have no idea what is going on. My card was never charged
Thankfully. But my offer is still listed as accepted. Greentoe support
Is not answering my emails and a call to their number just gives you a
Recording stating that they aren't offering phone support at the moment
And to send an email with a promise of a speedy reply. It's true what they say, you get what you pay for. I do not recommend this service. Update. Just got a phone call from Greentoe. Hopefully my item will ship next week Second update:
Well the promise ship date has come and gone and no TV in sight. I was
Told it will be another week. I have asked for my order to be cancelled
But they are no longer returning my emails. All my emails to customer
Support have since gone unanswered. Calling the support number still
Just gives you a message to email them instead. I have no idea if
My order has been cancelled or not. This is one of the worst customer
Service experiences I have had in the age of the internet. I would avoid Greentoe at all costs.

I have a Fuji XT2 and wanted to get another lens, 56mm f/1.2. Online prices are 899.99, i. E. $900. Greentoe says save 10% to 40% in their advertising. The best counter offer to my $851 was $879, an about 2.5% savings, plus the hassle of multiple rounds of bidding.

Bottom line, If you know what you want, and it something that does get discounted, you might get a deal (seems like TV sets fall into this category) but Fuji lens are not in this category.

I put in an offer for a 65 inch LG tv. It was accepted. Greentoe sent me a reply in my App. It said I could click on more information to see who the vendor was. However, there was no vendor information available. I emailed greentoe. They advised the vendor was very busy and it might take 48 hrs. The next day greentoe sent an email that the vendor could not verify my identity and was having problems processing my credit card. They said they did not know what the vendors difficulty was but if I sent greentoe my work email that might help in processing the credit card. Now greentoe is guessing what will fix the problem that they previously said they don't know what it could be. I replied to greentoe that I do not have a work email and that they should just call me at the phone number I gave them so we could talk and resolve the issue. I am still waiting for a call or even a follow up email. Seems to be a waste of time with this company.

I was out in the market for my first AV Receiver and wanted to buy a Denon X3400H. I read some good reviews about Greentoe and thought of giving them a try. I took my chances but here is what I experienced:

Respecting the request of Greentoe, I will not share the seller name, but yes, as soon as my offer was accepted, the seller name, phone and email details were made available.

I could find this seller name in the list of Denon dealer listing page on Denon website. The location was different but I think that should be fine as the seller seems to have a presence in multiple cities. The name and phone number matched.

Here is the timeline:

9/29 - I submitted a price offer (which was lesser than the price on Amazon and Crutchfield)
9/29 - within 10 minutes received a counteroffer from the seller
9/30 - I accepted the counteroffer
10/1 - the item was shipped! I received FedEx tracking number
10/5 - Received the device!

I just have a 3.0 speaker configuration at the moment, but so far looks all good and I am happy.

I believe Greentoe has a good model that has the potential to deliver significant savings to the user. However, I do not believe the system is well designed to manage problems or glitches. I ordered a TV for $3000. Upon arrival of the TV, I unpacked it per the reseller's instructions and found the screen to be broken. I rejected the TV back to the shipper and that is where the challenges began. The delivery company did not know how to manage the return. Greentoe has no control over the process once they hand the deal over to the reseller... and thus cannot provide any assistance. Greentoe also does not have live customer service. You can only reach them through email. It took nearly 4 weeks, and multiple calls and emails to get a refund from the reseller. If you are patient and willing to take a chance on a trouble free delivery, Greentoe may be for you. If you are not willing to take a chance on delivery or having your money tied up for a long period of time... you may want to stick with a big box store and pay a bit more.

I was browsing the internet for a Smart TV I already had a prince in mine when GREENTOE pop-up, it stated make an offer for the TV I wanted, counter offer was a little high, so i made a counter offer, that deal was was done and I made the purchase at a very good price, No Tax and free S&H that alone save me Hundreds of dollars. The TV was shipped and in three days FEDX was knocking on my door. TV was brand and with a Manufactures warranty! This is my first time with Greentoe and will be shopping with them in the future!

In need of a double wall oven, I did my research and found the model I wanted. While pricing this item I found Greentoe on the internet. The sales concept is a good one so I decided to make an offer for an Electrolux EI30EW48TS. I very clearly stated what Model and that it had to be new, this years model, not a second, or return. Also agreed upon price was to include tax and shipping.
This is the response from Greentoe:

Yes, it will be brand new and $2000 all-in including shipping. You got the deal. Congrats!

Thank you,

Jason Williams
Greentoe Customer Support

Even though "Jason" somehow managed to not see an earlier reply which was right above the email he sent, I decided his oversight was okay. Can happen to anyone but made me think they might be a little sloppy.
After asking for an invoice I received the following email:

Hi Leslie,
I'm very sorry about this but i mixed up the models and though you were referring to EI30EW45PS and that is the model i got approval for at 2k. I've set your offer back to active for the EI30EW45PS and we'll get you a proper counter-offer on it asap.

Sorry again for the confusion.

Thank You,
Jason
Greentoe Customer Service Team

What the heck? I never referred to this model number! Sloppy indeed, or maybe scam? Go figure.
If your time is valuable don't waste it on these people. I'm very disappointed and will definitely not recommend them to anyone.

"I ordered a Canon 5D Mark IV camera and a Canon 24-70mm 2.4 lens. Very high dollar purchases. The discount was only slightly less than I would have received at a brick and mortar store or through B&H or Adorama (online camera shops).

The camera is bad out of box and I have had an extremely difficult time working with Greentoe trying to return for several months. I now have at ~$3500 camera that has not worked properly since I purchased it with no option to return and no help from Greentoe.

The lens $1700 arrived from Adorama as the seller. I attempted to contact Adorama with questions (adding damage coverage) and they were very rude and not helpful at all because they did not want to work with me through a 3rd party seller even though the purchase went through Adorama.

When making large purchases - please please please consider using a local shop if at all possible. I have had zero help from Greentoe and no recourse after spending thousands of dollars. HUGE and EXPENSIVE regrets

The product also took longer than the quoted time to arrive