Green DotReviews 681

My father had over $700 in fraudulent charges and reported a dispute 3 months ago. We mailed transaction reports with the charges highlighted along with federal work logs as proof as to where he was at the time. They immediately denied our request stating that the charges were "in person" so they were valid, despite our written proof that he was 2100 miles away from where the in persons charges were made. Our attorney also sent all of this information with no response. We never received any written response from the company and they claimed to have sent a letter on two different occasions. The customer service representative was extremely rude and said even if I spoke to a manager or supervisor that I would get the same response. This company is a scam and I would never entrust my finances with them. Please avoid at all costs!

I received my tax refund on a Green Dot prepaid card. Before receiving the card, I moved, so I needed change my address. Green dot customer service told me to email some documents to prove my identity and new address. Now 6 weeks later, I have emailed the documents to Green Dot customer service at least 4 times, and I had even emailing them to corporate. I was promised that as soon as corporate received the email, that they would issue me a check and overnight it the same day since I had been having so many problems dealing with their horrible customer service. To date Green Dot has done absolutely nothing. Corporate won't even call me back, now that they have received the required documents. I would NEVER recommend this company to anyone. They may as well have no customer service Department, given they refuse to help you anyways.

Intuit signed me up for a GreenDot card, without my permission. It took
4 days to figure out that who was responsible - Green Dot or Intuit.
Both claimed I didn't have an account. Green Dot finally admitted that
Someone had set up an account in my name, and my refund was there. They
Then refused me access, saying I would need to pay for a new card, and
Then re-set up an account, all the while, my social and date of birth
Failed to bring up an account in their automated system. The first rep
'blocked' the account, and then hung up on me. The second refused to do
Anything until I sent her my driver's license, Social, and utility bill
To an unsecured email. Given that they'd pretty much admitted to
Allowing someone to steal my identity, I was not willing to do so. She
Then said she could try to have someone call me back, but it could take
Up to a month for anything to get fixed. I know it's pennies on the
Dollars. But it's not even the tax refund now - my identity is possibly
Been stolen and their response was to make it worse. Not better.

First off calling for anything you will not get a live person, you have two options register card or lost card, they make it this way so you cant speak to anyone. My son who is 15 got a pre paid visa and only wanted to use it once not add money monthly, after his use he was cutting it up. They should have a one time use on this card but no they want you to register the card so you end up paying 7.75 a month. This is very sketchy, kinda like a scam. You cant find a place to. Delete your account anywhere. He had to register the card or lose the 40.00 he put on it, this is bull$#*!. Do not buy this card if you just want it for a one time purchase!

I was happy with the card itself. For a prepaid card it works places most prepaid cards do not. All was well until I needed customer support. My card expired in January. I have called 10 times. Completed every form, request and address change. Still have not received a new card. I have been hung up on when my question did not fit into their phone script they read from. I have been told twice it has been sent out and it would take 7 business days. Each call in required 3 transfers and each one required verifying same security info. Today called again and refused to talk to anyone but a Supervisor. The Supervisor informed me that the card wasnt sent out and the request not entered. She apologized and "Expedited " a new card that I still have to wait for another 3 days. I felt the apology was insincere and they nothing was addressed about their agents lying to customers. I addressed it however... stati g it was unacceptable to tell me you will issue a card and not even request it. Not once but twice! I asked her if she could see my previous calls. I was told yes but got the feeling my experience will NOT be used as a training tool and those employees will continue to aggravate and waste customers valuable time. In a nutshell... great card for a few uses but if u need any support you are SOL.

Currently I'm having the worse customer service ever! I lost my card an long story short no information/ documentation is enough for a replacement I have been trying almost a month now they have over 2k of my tax refund money an I can't get it, Im pissed off an suffering for nothing an im disappointed in TurboTax for choosing such an illiterate company to handle larger amounts of money, my experience with Greendot has been atrocious an disappointing an the worse part is the fake empathy the company is showing! I have so much more I could say but My point is they absolutely SUCK!

Got a card for our granddaughter's birthday. She had to (1) open an account with their "bank"; (2) provide personal information to include social security number and; (3) then found out there was a $7.95 "service fee" up front. As of today (14 March 2019), we have reduced the card to a zero balance; HOWEVER, our granddaughter's account shows her "permanent card" is on the way and will be here next week. Went to the web site and opened her account. Under the heading "Security" was the option to close the card. Clicked on that and got another screen providing a "customer service" number. Called that and when prompted to enter her birthday was advised it was incorrect, so couldn't go any further. I really think all of us commenting here should get our elected representatives involved with Green Dot. Heaven knows they need more investigation than Hillary or Donald.

I used my GreenDot card to purchase a pair of leggings off of Instagram. That was two months ago and I haven't received them yet! So I researched the company. Turns out their website has disappeared, no customer service number and no responses to my numerous email inquiries! I filed a dispute FB or the charge through GreenDot support. All they keep saying is to contact th ed merchant! That is impossible! The company I give my money to can't protect my purchases? I have no recourse after obviously being a victim of a scam! Highly disappointed and Greendot is a shameful company to conduct business this way by NOT protecting it's customers!

Although this company states that they release deposits to your account early from the actual scheduled date, I never have. Didn't matter from what company that was issuing the payment. Not to mention, the same employer that I have received my checks from that I sometimes have deposited to this account I have not received anything this time around. I have checked and double checked with my employer regarding my payment and everything is normal and correctly set. Green dot does not want any confirmation showing that my money has been reported to them nor do they have a system to view any pending deposits. At this point, I feel robbed with my funds floating in thin air and all Green dot can say is that when they receive notification they will release my funds. I asked to speak with manager, I got a supervisor. I asked for a corporate number, they would not release any information and told me that I will receive a call back from someone within the next two buisness days. LIKE ARE YOU KIDDING ME? NEVER AGAIN

This has been a complete nightmare. I had a transaction deducted from my account on 9/20/18. I filed a disputed as instructed and the represented told me it would take 10 business day to resolve the dispute. I called on the 11th business day and received another date of 45 days to resolve the issue. At that point I closed the account today I found out the company sent the money back I went to log into the prepaid account and there it was just sitting there since the 8th October. I call the customer service line and they stated the only way to receive my money is for them to send it by mail in a check form which will take another 10 days. At that point will be well over a month from the time I filed the dispute. Please please do yourself a favor a run AWAY from this company. They are not here to help or protect the costumer as a regular bank typically has dispute resolved in half the time frame then what walmartmoneycard lies to you about. There are many banks you can go through if you need a debit cardswith no credit, first time banking or bad credit. Wells Fargo Opportunity Checking is one of them. At this point I'm going the legal route in order for me to receive my money because I don't believe a word they say and all of there representatives are from overseas and it is hard to understand them and they really don't care about your issues. COMPLETE TOTAL NIGHTMARE!

I would have to agree with most other reviews here. While Green Dot is decidedly one of the worst in the financial sector, It's hard not to interact with this company at some point in life. According to Wikipedia, it's considered the "world's largest prepaid debit card company and operates the platforms for Apple Pay, Uber, & Intuit", and is in partnership with businesses like TurboTax & WalMart's GoBank. Green Dot also owns the RushCard.

Green Dot also operates under the name Bonneville Bank, but accounts or transactions cannot be transferred between the two. That's where I had the biggest issue.

Green Dot's customer service is very UNhelpful, and is very limited. If you have a problem you're practically on your own. Their reputation is bad across the web, on Yelp, Amazon, & CreditKarma. It's definitely about the worst you can do business with. Avoid the prepaid card if at all possible, it's loaded with extra fees, and you may even be stuck paying the monthly fee if you don't setup direct deposits of at least $1000 per month.

Over a week ago, my wife used my Green Dot card. The cashier entered an astronomical amount of money and the company that made the mistake, quickly refunded the money. As of today, 5 days later, Green Dot has YET to return my money to my card. Try calling them? Good look with that because there is NO human to talk to and everything is automated! NEVER EVER utilize this service AMERICA. The customer service absolutely STINKS and they are crooks that will hold your money for no reason. I haven't been this angry in quite some time. I repeat DO NOT USE THIS BUSINESS EVER

If you got kids have they had any food today? Sure that have my three havent eaten in two days Walmart money card got every dime I own! And do your kids have a warm home? Well mine sleeps in the car as of Monday morning cause I couldnt pay rent Walmart has my money! Do your kids take medicine daily to live? Will my 8 year old cant get his medicine I dont have the copy to get it! He will die without! 5/6 years I had this card and worst thing I couldve done is trust it to do direct deposit! Yep Walmart money card when we die out here in this cold car I have all my proof that I just mail to the news station so everyone will know what happened to us! 6-5 yrs never put all my money on that card this year I did! I sent my state ID and my birth certificate ss# I ask for help I even ask for food no help my kids are so cold in this car we had a place to live until I trusted Walmart money card with every dime I had