Green DotReviews 681

(1) Pray for God to intervene on the matter (2)Get your records together (3)Get a lawyer (4) contact your local "call for action" news media (5) sue the britches off of 'em (Green Dot Bank and Walmart Money). It is an inside job. The "specialists" and "agents" are crooks, they are going in peoples accounts, over charging, taking money out and freezing peoples accounts. When you try to contact them and let them know you know what is going on, they either (1) disconnect from you or (2) try to create "static" (fuzzy noises) to pretend like they can't hear you. They need to be investigated and thrown in jail!

This is not a bank. It truly has been one of the worst experiences in my life. Customer Service always sounds like I have reached Somalia. The agents have not a clue what they are talking about and to speak to a supervisor well you are more likely to be struck by lightning. As an ex-banker I am actually offended they are allowed to define themselves as a bank. Here's a short example. 6/1, I have funds wired to the account. After all, they do in fact have my account and routing number right on the website. But on 6/2, there is no money. So I call them. I am told they hold incoming wires for 72 hours. So Green Dot has taken the fastest way to send money and blew it up. I can only summize because they like to have 3 free days to earn interest on my cash. But it gets better. As of today, there is still not a single dollar in the account.

So I call back Somalia Customer Service and today the tell they don't accept wires transfers at all. This is a US supervised bank, I am going to roll out a can of whoop as on them. They are by far the biggest embarrassment and joke and should be closed down.

On may 12th i added money to my card i wamted to book a hotel and canceled im trying to call these ppl they gave me a phony phone to at&t phone directory to speak to smone abt getting my money back i called the number on the back of my card 10 times and all 10 times they hung up on this card is a scam dont put your hard earned money on this card cuz u wont get back now im out of 104.00 dollars cuz these ppl refuse to give me a right phone number so i can get my money back i will nvr use this card again ever

3 months later I finally got all my money off the card with tons of fees!---- I did direct deposit for my taxes and these pieces of sh$t couldn't even put my stimulus payment on there I had to wait for a check! Never again Sh$ty azz fraudulent azz can't understand not one MFR on the hold for hours NEVER AGIAN---F##K GREENDOT AND TURBO TAX RIP OFF MFRS

Used greendot for three years, It worked ok except they kept raising the rates that they charge. About 6 months ago they changed how you activate a new card. When my old card expired they sent a new one, when I tried to activate it like the three new cards before this one, they removed the option of using using an email to receive a verification code. When I called they said they can only text one. As Do not use a phone that I can text on I can not Verify the new card. As a disabled veteran I can not get around as easy as most people. I have not been able to use my card for SIX MONTHS AND WHEN I TRIED TO IT SHOWS THEY STOLE THE MONEY THAT I HAD ON IT, EVEN MONEY IN THE LOCK BOX. As monthly fees EVEN THOUGH THERE WAS NO WAY FOR ME TO USE ANY NEW CARDS AND i TOLD THEM TO CLOSE THE ACCOUNT AND SEND ME THE MONEY THAT WAS IN IT. I GUESS THAT BIG COMPANY CAN STEAL AND GET AWAY WITH IT.

They don't deserve even a star. It seems impossible to close an account. I have a turbo card with this bank, the phone number is a waste of time, online or in the app is ridiculous how you get rederected to other site when clicking "the close account option." Of course we get a monthly fee charged every month in the account. When I call the other phone number of this bank the person who picks on the phone makes noises or just hang on when you try to explain. Total scam. Everybody who is in trouble because of this bank should file a complain at the federal trade comission, ftc.gov.

Don't use this card unless you can afford to loose the money you put on it. Someone stole my credit card information somehow and made 3 purchases in a 2 day period at the same Popeyes restaurant for a total of $139.55. I found out about the charges only 4 days later and immediately called Greendot. I was already very agitated that it even happened and then on top of that I had to talk to someone who I could not even understand. The only thing that I got out of the conversation was that I had to mail a letter listing the dates and charges that I was disputing. So I did, I explained that my card never leaves my home, I use it for internet purchases only and on a desktop computer with good virus protection. I live in NJ and that the purchases took place in CA. I was on lock down and could not have flown out to CA because of covid-19 no fly restrictions and have never been to CA. In my life.
This was their response:
"Thank you for contacting us about the dispute for $139.55 on your Green Dot. We have concluded our investigation of your dispute referenced above. Based on our review, we are unable to grant your claim because based on our review of relevant information, including transaction and account activity, no error was found. If you would like to request and receive a copy of supporting documentation used in the
Determination, please send a written request including your full name and the Case Number included at the top of this letter to: XXXXXXXX."
No error was found, really, they're calling it an error. This was credit card fraud, a crime was committed and it should have been investigated as such. (Who spends $139.55 at the same fast food restaurant in a two day period) I sent both an email and a mailed letter requesting the supporting documentation used in making the determination. They never responded.
Below you might see a Greendot response to this review saying something like:
"It truly saddens us to hear you're unhappy with the service you were provide. Please allow us the opportunity to make things right. Please give us a call through the number on the back of your card, so we can review your account with you."
I've already called, but can no longer speak to anyone. The automated system says that a decision has already been made, there is nothing further that customer support can do, goodbye.
This is not a real credit card company, you have no rights, don't throw away your money.

WORST company ever. Negative stars! My account was hacked a week before the covid19 epidemic began. I got straight through. They put a block on my current card and billed me for and sent a new card. As of now almost 2 months later my account is still locked. I can not reach anyone with the company. The phone number says to get online and online says to call. Best part my new card that I was charged for can not be activated. I can not access my funds, which means I can not pay my bills or even by food. As soon as I can get my money back I am leaving this company, never coming back, and telling everyone to NEVER use them.

Due to recent financial issues, I would like to cancel or temporarily cancel my account with Greendot. I have called, gone on my account, and tried to email. To no avail. When emailing, it says that I have an incorrect email address which is untrue. Please advise how I can cancel the account. This is very frustrating and if I cannot get an answer or acquire what I need, I will NOT use Greendot again. Very sad since we have so much to worry about during this Covid-19 situation. I pray that everyone stays safe.