Green DotReviews 681

A member of our church generously donated the full amount of a Green Dot card he had received as a gift. After spending several days trying to work with the site, I was finally able to receive the "personalized" card to use. Back to the Website, to make an attempt to send the money to the church. What a mess. For 35 minutes, every time I clicked on an action, the site sent me back to the login page. I'd login, try to send money, got sent back to login. This went on for almost 20 minutes. Then, and only then, did I discover that Green Dot had already taken out $7.95 in fees. In other words, the member was unable to give the amount he thought he was giving to the church. I would not recommend this card or company to anyone, especially another church.

I recommend not banking with Green Dot. If your account is ever compromised and you file a legitimate dispute they take 10 days to tell you that the dispute was not granted. Also, forget about talking to someone directly. During two separate calls I was on hold for a total of 75 minutes. It was expensive mistake, I lost the money. I pulled my out and went to a real bank.

I don't even want to give them the full one star. I was not under the impression that everytime I slid the card I get charged 1.50. Green dot has taking 9.00 dollars from me in fees and will not work with me to get it back. That's a rip off! I bought the card for bills and put exactly what I needed on the card. Once I got to the last bill I realized I didn't have enough which was odd. I logged in and saw that they literally charged me 1.50 each time I used the card. I called the company and explained that I was not aware of the fees and they said they would refund my money only to hang up on me after being on hold for 30 minutes, just for me to call back for them to put me on hold for another 20 minutes and hang up on me the second time. I have been trying to reach out to this company and I have zero luck. I will never use this card again and I will advertise how badly my experience on any and everything I possibly can. Thanks a lot green dot for the $#*!tie fees you have stolen from me.

I use the Walmart Moneycard which is issued by Green Dot and has the same policies and procedures as Green Dot cards. One of their biggest issues is their holding period for pending transactions. I made a purchase(hotel reservation) through Priceline and ended up cancelling the reservation less than 3 hours after making the reservation. Priceline charges you immediately for that reservation. Green Dot held that money as "pending" and unavailable for use for 10 days. I even had Priceline contact Green Dot and "remove" the authorization hold. I was still told that the system holds the fund with a specified release date and there is no manual override to that. This was rather disappointing as I have found out with other cards similar to this, that hold last for 7 days, and some will even remove the hold once the merchant lifts it.
The customer service is also below sub-par. I have had to contact them several times both on the phone and through the in-app feature, and they were of no help. It was almost as if speaking to a robot because nobody said anything that deviated from an obvious script. They seem to have an answer for everything right at their fingertips, and none of those answers are even remotely helpful to the caller.
The fact that they impose a monthly maintenance fee, unless you meet their threshold, is also ridiculous. There are many other cards out there(Chime, Varo), which offer no fees. If they cannot have helpful customer service and ridiculous policies, and horrible time frames, then why pay a monthly fee?
This is one card that I regret getting, and will be switching as soon as possible.

I wish I had the funds or the time to sue these
Sorry $#*! no good people we as Americans
Should not worry about them stealingleo our money my car was stole they spent over a 1000 dollars green dot gave t he money back but never changed account or card and the thrives got that to

My credit card was stolen and when I called I was given no options of getting my money out before the account was closed they just closed the account and now I have no way of accessing the money in the account so I can't pay bills or eat when I try to talk to a customer representative on the phone I cannot access any human my paycheck is directly deposited into Green Dot and now they won't accept deposits either there was a way of getting access to my money through PayPal that I linked to my green card and they didn't bother to tell me that my account will be closed for 3 weeks with no access to the account customer service was not helpful whatsoever and when they withdraw their monthly maintenance fee it doesn't show up on transactions so you don't know why your account is $7.95 shortand they also tell you that if you go to certain places like Walgreens it's a no charge withdrawal at their ATMs that is a lie I got charged several times and about 20% of the time the card won't work when you use the chip to pay for products and it won't give you the option of swiping your card please for your sanity and your finances do not use green card services

NEVER AND I MEAN EVER SIGN UP WITH GREENDOT. My account had been compromised and OVER $200 was stolen from my account. After reporting fraudulent activity they told me it would take 10 days for it to be credited back to me which I still have not received! I have been hung up on, lied to, and was told that there are currently NO MANAGERS OR SUPERVISORS to speak with. All of the agents in customer service are foreigners and have absolutely no idea what they are doing and just going off a script. I would advise ANYONE to reach a "specialist" and see for yourself! There are plenty of other well established banks out there but green dot is NOT one of them and they will be going out of business soon.