Green DotReviews 681

This is not a real bank. Just give customer service a call and you will know right away. Don't trust your money here. ZERO stars!

I have to have greendot and don't get my points after a 100.00 dollars they suck.do not recommend them

I tried to use the card years ago and now finding it again I have learned it expired and probably all the money I had prepaid into it is gone because of the monthly charge fees the card had. It would have been the same and easier if I had just taken cash and burned it.

Update the deputy attorney general of california called me and went ahead and started an investigation and not more than a week later i had a check in full delivered by fed ex. Thank you all in the office of the Attorney General.

Got a holiday $60 gift card from relative. You can't even use the card unless you ‘signup' for a debit card. I did. After that, they charge you $7.95 every single month until it is depleted if you don't use it. Basically stealing all the gift card money back! Genius! BEWARE!

I got this as gft card and they made me register with my social to use the fund. I would never suggest anyone ever to give greendot as gift card. Their fees are huge. Everyone loses in this card except for the greendot company. Will never recommend, will never buy again. Stay away if you like to keep your hard earned money.

Customer Service is trained to lie. They withhold your funds from you to pay for their high default rates. I still receive statements on an account that was closed four months ago.

Do not trust them with your info. I'm currently opening a case due to them releasing HIPPA data. Bad

Tried to purchase 3 games online with greendot card never went thru wasted my time calling 5 tie to coster service even got a case code but after the 5 time i never called back to hell with them i will get my games somme other way greendot sucks so does the owner and it's emploees

Within 2 weeks of using the card, I decided to close the acct. No customer service online or by phone, at the time. I tried again later, spending 45 minutes trying to find a person to talk to. I was finally able to contact them via email. They said they would get in touch with me within two days. (They did not.) Long story short, and after several emails to them, and researching how to contact them, they finally posted a real number I could call, from their website. I was able to speak to a person. They refused to close the account. They refused to send the small amount I requested back in a check, like they suggested. They stated I have a negative balance, that grows every month. I mentioned I followed their reply on how to close the account. They continued on and on they cannot close the account, and I have a balance. I argued NO, I had been trying to close the account since I received the card. They put me on hold, for over 2 hours...(I just went to work, so I didn't lose any time.) Beware of false claims of how easy it is to close the account, they will not let you.

$8 monthly fee, $5 fee to deposit cash. Rich people make money with their money, poor people lose money just to hold it.

This is the worst bank in human history, NO ATMS, NO PHYSICAL BANK AND NO OUTSIDE BANK TRANSFERS AVAILABLE. There is no way to access your money other than using the greendot card. Horrible costumer service, they provide no alternative solutions. After my account is on zero I'm burning the card and forget this bank exist.

If negative 10 rating available would use that. NOTHING good about this business.
Just purch Green Dot debit visa card 4 days ago at Krogers. I relaized when I looked at card I had someone pick up for me at store it was not what I needed. I needed simple gift card to give someone.
Spent literally 2 hours today with hangups and deception by Green Dot. Each call takes min 20 min wait.
First call lady answered bad english as usual. Told her needed to cancel or get money back. After giving card number to her she went away from phone and never came back. Spent another 20 min and gal answered and said she could not hear me. No phone problems here. Waited another 21 min and got 2nd gal that took info saying she would cancel card and would take 2 wks. As original gal we talked to once we gave her card number she went somewhere and did not hang up but never returned to phone
To complete what she claimed she was doing.
Out of desperation went online to activate so I could go to Kroger or bank and cash out card. After putting all information in including ss number no errors but at final end it said system error can not complete.
Went thru the process again 2nd time with no problem putting in all information but again at final confirmation screen said system error. Clearly obvious they had my $300 and intended to put up road blocks from being able to get the money back using card in any way it says you can. This is like the Nigerian scam calls you get except they sell cards thru reputable stores. Unless you want to lose your money or have money to throw away to scammers avoid these people. I hate negative reviews but what I hate worse is good people getting their hard earned cash scammed away or have to lose $1000 of time to fight and get THEIR money back. When you put YOUR money into a legitimate bank you do not have to beg and fight to get some of it back as these losers require. Getting it back takes hours or added legal help. Go to your local bank or credit union. Easier and safer.

It is like a broken tell them gave them right id and made it sure had clear picture and its ridiculous they say not legible I took so many pictures of it to many times made sure I took it well its a dozen times not legible. Heidi

Purchased a moneypak. The pin numbers were unreadable. I sent in pics of cards and receipts three times! No response. On hold for 15-20 EVERY TIME! When the agent finally answers, they are not able to help whatsoever. You basically are screwed. So now I'm 300 bucks down the tubes and no one will even attempt to pretend to help. It's all bizarre. I'm so angry!

This company drops their cards into stores where they display them along with the normal gift cards. Then consumers pick them up for family thinking that is what they are buying into and the person they give it to gets tricked right out of their money from the very start.

A parent of mine got me one last year. I dropped it in with the rest of the other gift cards waiting to be used and didn't really get much anything done last year because of the current covid situation. This month I decided to break it out and use it to find out I have to register it first. Ok, so I pay normal and go home to register it for next time. Then to find out I need to give them my social security number and all sorts of information. I look everything up online to find out this has nothing to do with being a gift card. It is a prepaid debit card and in order to use the funds someone gifted on it, you have to set up a whole bank account with them.

So then I do it, ready to drop everything as soon as I use the $50 on it for something. The very moment I register the card with an account, they immediately charge a $7.95 "monthly fee" from the $50. Well, this keeps getting worse.

I will never go anywhere near a Green Dot card. Even if I was purposely looking for a prepaid card, I would stay far away from them because of this experience and their practices in tricking people into buying something thinking it is something else (a covert bait and switch routine they have there). I won't touch them again and I advise you to stay away as well.

I wouldn't be surprised if they try to "fee" me closing the account once the card is depleted...

Green dot charged me 2.95 to load 20.00 to a card. Not even 30 minutes after activating it, they immediately charged me 8.95! They should just be upfront and say the first time loading of this card is $12.00. This is how they get you. You expect that you can use it like a gift card (which they don't seem to offer anymore), and then they take $12.00 from you. Then they make it extremely hard to cancel the card, it is nearly impossible. You cannot cancel it on the webpage, you now MUST call them, they put you on hold for hours or hang up on you before you can get through. Green dot didn't always use to be a scam you use to be able to use it briefly and cancel it, at one time they let you cancel it on your security tab. No longer do they let you do this. No longer do they charge you after a month has gone by but immediately! Again beware of this scam, it is a terrible service, would not recommend it. Do not give anyone a gift on one of these cards!

Greendot.com appears to be the place to go to transfer funds from loans secured through identity theft. My identity was stolen and a loan for $15,808 was secured from OneMain Financial on 10/29/2010. OneMain Financial says the loan was for $12,000.00 but it shows up on my credit report as $15,808. I have tried and documented that I was put on hold by their fraud department once yesterday and 6 times today. The system conveniently hangs up after 5 to 16 minutes. I am relatively sure that victim's (like me) bank accounts that were set up fraudulently through Greendot are programmed to hang up before an agent can answer the phone. I don't know how long this rogue(hack) has been going on but I hope Greendot can resolve it before it takes their company to bankruptcy. The fraudulent account number is 495 338 005 240. If someone who is honest in the Greendot company gets this post they should contact the fraud department at OneMain Financial and have all of the funds in the account transferred to OneMain Financial to recover some of the funds that were secured through identity theft victims like me.
Charnetta from OneMain Financial's fraud department can be reached at *******454 and her case number is 460 5430. If you want more documentation you can get my information from OneMain Financial.

I've dealt with bad costumer service. Who hasnt. But when I say this. Here my warning. Run, don't walk! Green dot on the surface seems ok. But God forbid you have any problems or questions. If your able to get through by phone(2\12 hours) You'll deal with a terrible echo that makes it impossible to communicate your problem! You want to dispute a charge, good luck bc there online site says in handle disputes, but it just refers You to call. Remember 2 and 1\2 hours + phone echo. So now your left with chat room or email. Well email has yet to even send a apology letter and I've sent multiple for past 2 weeks. And the chatroom lol... Well my 4 year old can comprehend better than the ppl I've come across. I would explain all what I just explained and the number one response. I apologies, please try the phone number on back of card! I can't make this up. I explain I have problems with the phone and you help is. "Sorry call it again". I understand you get what you pay for. But in a market where there's a dozen prepaid cards. Stay clear of green dot.