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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Credit card expiration date entry breaks itself if you enter a slash
Credit card issue. Not able to pay easily with the credit card.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
Very outdated system compared to other modern systems. Clunky and kicked me out for "session expired" within like 3 minutes
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
Clunky user experience, went to reorder a past order and nothing happened.
We’re really sorry to hear your experience didn’t live up to expectations, and we appreciate you sharing your feedback. Driving better flavors and quicker deliveries is important to us, so we’ll work hard to make it right. Thank you for giving us the chance to improve!
Very user friendly, easy to navigate and no lagging during ordering.
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
I would like to be able to order either one of their delicious fountain drinks or a drink from the drink case
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are always aiming to improve, so don’t hesitate to let us know how we can make your next experience even better. Looking forward to serving you again soon!
It was difficult to remove and change items to the cart before ordering
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
First time ordering Had pick up before. Satisfied with food
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
Thank you for the simple and easy to use ordering feature. It made it much easier for me to order from Aks Walthm.
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
Thank you for taking the time to share your feedback with us. We're glad things worked out fairly to your satisfaction and are continuously striving to make every experience even better. We appreciate your thoughts and look forward to serving you again soon.
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Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
"No toast" on breakfast sandwich not an option.
Difficult to change pickup time
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
East to use and navigate. Perfect for a first-time user placing a quick order.
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
Ordered, picked up all went well. I guess I should go back and refuse this survey. Really annoying. This should be 50 characters, happy reading.
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
Went smoothly. Order was submitted, ready for pickup with no trouble. The system worked well. This forced commentary is a bit annoying but I did want to reply.
Everything worked fine with the ordering process. Didn't understand the fees.
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
Very easy……………………………………………………………………………………………………………….
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
Somehow my cart was cleared when I was just trying to edit and delete single items
Thank you for taking the time to share your feedback with us. We're glad things worked out fairly to your satisfaction and are continuously striving to make every experience even better. We appreciate your thoughts and look forward to serving you again soon.
Process is too long, and restrictive. Cannot continue without
Thank you for taking the time to share your feedback with us. We're glad things worked out fairly to your satisfaction and are continuously striving to make every experience even better. We appreciate your thoughts and look forward to serving you again soon.
The food is decent, the butter chicken is however really oily but pairs okay with the rice. If you're looking to fulfill yourself real quick during a lunch break, stop by and order!
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
So easier to order and fast, love I can order with a good time in advance and just go to pick up for the time I needed
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.