On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Jose's has very good, authentic Mexican food. Friendly staff. Good location.
Web site was easy to navigate. Pricing was easy to see and there was a $2 discount on my order.
Followed everything we asked, and they have a great burger!
Everything was well organized. It was easy to find the items that I was looking for and easy to order them.
Kept bugging out. I can't believe I have to right 50 characters. Whoever coded this is horrible.
Easy to order for hungry people who like different toppings
Service was fine. It's really annoying to be required to give a review.
Easy then the apps. I like how it is built into the site, without needing to search your apps to see if a restaurant is covered.
When I introduce my card info (American Express) instead of receiving a message saying you don't accept that type of card I received a message saying there was a problem with the server and to try later.
Never had an issues with the processing or picking up when used this platform
Was very easy to navigate and processed information quickly.
The online process was easy. I haven't picked up my order so it hard to judge final results
Grabull keeps sending me $#*!ing email to talk about my $#*!ing experience and instead of just "click yay and optionally do more if you want", it's trying to force me into writing a review, so, uh, no thanks. The food was good, though, because the restaurant is tasty.
Can't reset the password, won't accept a 1 time password. I order from this restaurant less frequently because I hate this site for paying.
I like to see what im ordering.pictures of plates would help.
It was confusing to add a note or edit after I already placed an item in my cart
No.nonononononnononononnononononononononononononono
And our selections were correct. The amount of food for each of us made for 2 meals!
The pizza was great the next night when we reheated it, but the first night it took a little over an hour and when it arrived it was pretty cold. Next time I will just go pick it up.
Order process was easy and user friendly for a first time user.
Easy to use and not too many follow up sales emails after placing the orders.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members