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Grabull

4.1

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Grabull Reviews Summary

The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.

This summary is generated by AI, based on text from customer reviews

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Massachusetts
1 review
0 helpful votes
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Yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes

Date of experience: December 27, 2024
Massachusetts
1 review
0 helpful votes
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Timed out to quickly while trying to decide order ……….,,..

Date of experience: December 27, 2024
Connecticut
1 review
0 helpful votes
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👍👍
December 27, 2024

Made it very easy to place my order. Very simple to use and my for was made right hot a d ready on time that was stated

Date of experience: December 26, 2024
Massachusetts
1 review
0 helpful votes
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It was easy to use interface but the real test is about to begin if you hear back from me that means they allowed me to rate them again upon delivery

Date of experience: December 26, 2024
Massachusetts
1 review
0 helpful votes
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-
December 27, 2024

Junk fees, disordered menu, survey pops before completing order

Date of experience: December 26, 2024
Massachusetts
1 review
0 helpful votes
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Easy
December 26, 2024

So far so good easy to navigate and hope order is delivered smoothly

Date of experience: December 27, 2024
California
1 review
0 helpful votes
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2 small gumbos
December 26, 2024

Nice clean restaurant, the food was really good and staff was very nice!

Date of experience: December 26, 2024
Massachusetts
1 review
0 helpful votes
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Fees
December 26, 2024

Needs more transparency, a break down of fees vs taxes. It is missing currently.

Date of experience: December 26, 2024
California
1 review
0 helpful votes
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First Delivery with Grabull
December 26, 2024
Updated review

It took a little while for it to get here. But very friendly driver!

Date of experience: December 26, 2024

It was easy!
December 5, 2024
Previous review

It was easy! That's what I always look for when ordering online!

Date of experience: December 5, 2024
New York
1 review
0 helpful votes
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Seems great. I didn't have much time and this was only option presented. Seems smooth.

Date of experience: December 26, 2024
Massachusetts
1 review
0 helpful votes
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Bad
December 26, 2024

My card information was taken so not great. Bad website……..

Date of experience: December 25, 2024
Rhode Island
1 review
0 helpful votes
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Scammers!
December 26, 2024

Don't like being overcharged for using your service, will never order thru you again!

Date of experience: December 24, 2024
Massachusetts
1 review
0 helpful votes
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Pickup of food was seamless!
December 25, 2024

Both ordering and pickup was straight forward and easy to do. Food was good, and appreciated that no unwanted utensils or napkins included! :D

Date of experience: December 25, 2024
Massachusetts
1 review
0 helpful votes
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Good...
December 25, 2024

Good...simple...dont really have much more to say to get to 50 characters

Date of experience: December 25, 2024
Massachusetts
1 review
0 helpful votes
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Fast
December 25, 2024

It is friendly, fast, reliable service every time. Awesome sauce

Date of experience: December 25, 2024
Massachusetts
1 review
0 helpful votes
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No Apple Pay option, which makes other ordering services more convenient

Date of experience: December 25, 2024
Massachusetts
1 review
0 helpful votes
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Pretty easy to use but wish I could use Apple Pay. Much easier.

Date of experience: December 25, 2024
District of Columbia
1 review
0 helpful votes
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Sorry my first time will know when I get the delivery. So far no issues ordering

Date of experience: December 25, 2024
New York
1 review
0 helpful votes
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Quick and easy
December 25, 2024

Quick and easy: no app to download, no account to create. Just pay and go.

Date of experience: December 23, 2024
Massachusetts
1 review
0 helpful votes
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Grabull is excellent
December 24, 2024
Updated review

Lower fees and better for restaurants, i use Grabull instead of the gh, dd, and ue when it is an option.

Date of experience: December 24, 2024

I prefer Grabull over Grubhub
June 3, 2024
Previous review

The experience was what you would expect: I placed the order, received an email confirmation, and then the food was delivered. The cost savings compared to Grubhub and Uber Eats is significant.

Date of experience: June 3, 2024