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Grabull

4.1

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Grabull Reviews Summary

The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
0 helpful votes
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UI could be cleaner
February 14, 2025

Not sure how to find what has been ordered to verify before paying. I'm on an iPhone.

Date of experience: February 14, 2025
Massachusetts
1 review
0 helpful votes
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Quick and easy
February 13, 2025

Quick and easy. Just a few clicks and I was done with my order.

Date of experience: February 13, 2025
Massachusetts
1 review
0 helpful votes
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Seems easy to navigate
February 13, 2025

Seems easy to navigate. Will see how pick up goes. Mela is great

Date of experience: February 13, 2025
Massachusetts
1 review
0 helpful votes
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Date of experience: February 13, 2025
New Jersey
1 review
0 helpful votes
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Grrat
February 13, 2025

Great food! Right around the corner from me so very convenient

Date of experience: February 13, 2025
Massachusetts
1 review
0 helpful votes
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Great service! Ease of use.
February 13, 2025

Ordered lunch from Bedford roast beef. Everything was made perfectly and it was ready even before the estimated time.

Date of experience: February 13, 2025
California
1 review
0 helpful votes
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Great experience
February 13, 2025

Great experience - we love the food and would recommend highly!

Date of experience: February 12, 2025
New York
1 review
0 helpful votes
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Website was kind of glitchy
I had things in my cart for less than 5 minutes
Went to pay and added card details and then it timed me out and erased my cart

Date of experience: February 12, 2025
Connecticut
1 review
0 helpful votes
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Good so far
February 12, 2025

Good so far. Looking to try a neighborhood place for the first time.

Date of experience: February 11, 2025
Virginia
1 review
0 helpful votes
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Better to have a number keyboard appear for entering credit card #

Date of experience: February 11, 2025
New York
3 reviews
0 helpful votes
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Why should I write something when the transaction is not complete. I'll write more later. 50 words far too many when I want out of this app.

Date of experience: February 11, 2025
Maine
1 review
0 helpful votes
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Everything is user friendly
February 10, 2025

Everything is user friendly. I appreciate the colors and font size!

Date of experience: February 10, 2025
Massachusetts
1 review
0 helpful votes
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Received food very late with no notification
February 10, 2025
Updated review

Ordering was easy, but fees not transparent before hitting pay. At least on mobile device.

Bigger problem was.food arriving much later than estimate with no notification.

Date of experience: February 9, 2025

Easy, but fees not transparent before hitting pay
February 7, 2025
Previous review

Easy, but fees not transparent before hitting pay. At least on mobile device.

Date of experience: February 7, 2025
Massachusetts
1 review
0 helpful votes
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Lets see if the food gets here, ordered from a menu not sure if it works

Date of experience: February 9, 2025
New Hampshire
1 review
0 helpful votes
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Date of experience: February 9, 2025
Maine
1 review
0 helpful votes
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Pretty simple and straight forward
February 8, 2025

Pretty simple and straight forward. Look forward to other orders.

Date of experience: February 8, 2025
Massachusetts
1 review
0 helpful votes
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Pretty quick
February 8, 2025

Pretty quick. Clear directions. Good to be able to add details.

Date of experience: February 8, 2025
Massachusetts
1 review
0 helpful votes
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It was easy once you take your time hopefuuly it does not let me down when i go pick up my order

Date of experience: February 8, 2025
California
1 review
0 helpful votes
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Date of experience: February 7, 2025
Massachusetts
1 review
0 helpful votes
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Taxes and fees were more then anticipated. I think it should be displayed better

Date of experience: February 7, 2025