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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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No thank you, just wanted to order food. Had to use app and now it's attaching a fee
Great food, fast delivery. I will definitely consider using again.
I HATE that you are MAKING me leave a comment. FURTHERMORE, you have a MINIMUM NUMBER OF characters I HAVE to type? HORRIBLE CUSTOMER EXPERIENCE!
"Please enter at least 50 characters."
Worked good. More characters were needed for this box to be acceptable.
Google pay would have been neat but otherwise I guess it was fine. My food was good the vendor is great, I wish I could have paid with Google pay.
It was really easy to place my order and I'm really liking it.
Clunky UI and some of the tiems were described wrong and difficult to personalize an order
There was a clear menu layout and easy payment screen. Thanks!
Fees are not shown upfront. Would be nice to know upfront. I don't have anything more to say.
Easy to use, easy interface, the platform is very straightforward.
Delivered my food within a reasonable time.
Professional.
Courteous.
Lost my order, doesn't remember/allow automatic credit card entry. Had to reenter and go find credit card to type in.
Make it simple so I don't have to look for my credit card. (Or have to type in 5050505050505050505 characters)
Well done. Thank you for an outstanding experience. We look forward to next time.
The app was easy to use. Very user friendly and would recommend it for simplicity
Allergy option would be nice. I put it in the notes but it would help
Easy to navigate! Buttons kinda small. But maybe thats not about you. It's about me. 😣
It was easy ordering for lunch and for it to be delivered to my residence.
Feels a bit dated user interface would be nice if integrated with saved
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members