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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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I don't know why he wouldn't come to the door, he said we specified picking it up in the driveway, which we didn't. When he called I couldn't understand what he was saying. He never identified himself as the delivery driver, just said, "I'm here." Today after the delivery we were asked if we even received it. I don't know what was going on, but not their best delivery.
NO complaints whatsoever! I've had Uber Eats and Door Dash orders never arrive and crazy things like that, but my experience with Grabull has been excellent so far: prompt, reliable!
You show "mm/yy" but the field doesn't accept the slash "/" and rejects the submission. It took me a few tries to figure out what was going wrong. Maybe show MMYY … that should clear up things for the user.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
Very good service employees very nice and polite friendly place
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
I placed an order for pick up by accident and when I called the restaurant they were so helpful and got it delivered quickly even though it was my mistake. Delicious as always!
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
The fee is stupid expensive and not worth it and I need more characters this is so annoying
Thank you for sharing your feedback with us. We're glad you had aspects of your experience that met your expectations and appreciate you bringing areas for improvement to our attention. We hope to have the chance to serve you even better next time.
Your date format for credit card expiration is garbage. It said MM/YY but it wouldn't let me put in a/and only four characters so I had to type MMYY which only worked the second time.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
Too many questions to answer before I eat my breakfast. Yum.
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
First time ordering with grabull. Positive experience; the food was alright (first time ordering from this place), but I'm happy with how it turned out overall.
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
Website hung 2x. Makes me pout in apt # when I live in a house. Format for card expiration date is stupid - never saw one where you don't put in the slash.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
Your app asked me if I want to reuse my saved card but wouldn't let the charge go through if the box was checked
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
Good good good good good good good good good good good good good
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
Had trouble with website not accepting my 6 digit postal code (I'm from Canada) while entering credit card information.
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
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Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
Text wrapping in awkward ways - was asked to enter custom order text but then the box disappeared when the keyboard appeared
Thank you for sharing your feedback with us. We're glad you had aspects of your experience that met your expectations and appreciate you bringing areas for improvement to our attention. We hope to have the chance to serve you even better next time.
Really liked it. Good service. Easy to use and easy to navigate.
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
Easy to use want to make sure that it safe and secure for transactions. If there's an option for cash payment at the store would be appreciated
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
Thank you for sharing your feedback with us. We're glad you had aspects of your experience that met your expectations and appreciate you bringing areas for improvement to our attention. We hope to have the chance to serve you even better next time.
So far so good, and now we can see if Leone's gets my order haha I'm driving to pick it up as we speak I'm sorry as I speak haha
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
The site didn't allow me to edit my selection at all making me add to the order multiple times in order to get the information I needed in the comments.
Thank you for sharing your feedback with us! We’re glad you gave us a try and appreciate your honest thoughts as we strive to make every experience exceed expectations. We hope to have the chance to deliver unrivaled service and tasty delights next time around!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.