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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Pros -Easy to order. Functionality is good.
Cons - I'd like to see more options added for ordering. The wet burrito isn't on the menu. The kids quesadilla should have the meat option, they always ask over the phone.
For some reason there was confusion about the delivery location but everything worked out well- they texted and called and we figured it out.
Numerous spelling/grammatical errors in standard form text, clunky address handling, couldn't find the restaurant's listing with full menu (but found 3 variants with shorter menus missing entire sections) until I used a link from the restaurant's own web site. But at least the web site worked better than the iOS app, which cleared form fields I'd just filled in, and refused to accept the order with no explanation why.
I'm less than 3 miles away in Revere. Perhaps maybe they can deliver to me
Service works fine over internet. App keeps closing.
Hard to find items
Too high fees for delivery but special occasion
The UI leaves a lot to be desired, but it's functional.
Having to re-enter credit card information every time I use the site is a big pain
The food was delicious and delivered right on time, as predicted in the app.
I started an order, left, came back came back to complete it and the order was missing. I completed the order a second time and when I signed in, the order was gone again.
Ordered online for a Take-out order. Food was excellent - tostados, chili rellenos, tacos. Order was ready when I came to get it; their attitude was helpful and cheery. Excellent restaurant!
Good delivery. The order Took a little bit long but overall it was good.
Easy, but the Uber driver is taking forever.?
Food took over 2 hours to arrive!
Easy, but the Uber driver is taking forever.?
THERE ARE TOO MANY GLITCHES WHEN ORDERING DIFFERENT OPTIONS. FOR INSTANCE, WHEN YOU CLICK ON THE TYPE OF BREAD YOU WANT, IT DOUBLES THE PRICE OF THE SANDWICH. ALSO, IF YOU CHOOSE A BREAD THAT COSTS LESS, IT STILL CHARGES YOU A HIGHER PRICE. ADDITIONALLY, I CHOSE NO TIP AND IT STILL CHARGED ME FOR IT
Page difficult to navigate, you can see it on the menu but then can't order it through grabull
Here's a filler to meet the stupid requirements. Blah
I was at 5 stars but this dumb survey convinced me to reduce it to 4
Good food and good Delivery service. The experience was great overall.
My purchase was two dollars more using Grabull. This could have been understood if my food was ready when I came to pick it up, but it was not and it seemed like people were getting served faster when they ordered in shop then than when I had ordered through the app 25 minutes prior— in other words, it seems that I could've gotten my food quicker AND paid less money had I just ordered in the store.
Sharky's was great my family and I enjoyed the food. Customer service was awesome and the folks there were welcoming and friendly. Will definitely be back for more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members