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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Chrome password generation did not work on password field because I could not right click on it.
This is just based on my ordering, I haven't received my food yet.
15% gratuity for a delivery is too much for a default percent
...
Then they printed it and made order and then it was fine.
When we went to pick up our order that we had submitted online, the restaurant had not been contacted by Grabull. Fortunately we took our receipt and the restaurant filled it, but we had to wait.
App was a bit annoying to navigate. Turned out ok but hard to find how to go back to add or change items. No clear gluten information.
The interface was easy to use and there were no surprise fees, which is a breath of fresh air. Sadly the restaurant is a Trump thumper that also undercooks their chicken, so no bueno there. Won't order from the restaurant again, but will use Grabull as long as it stays transparent.
Easy navigation and ordering process for online orders!
The website was difficult to navigate when trying to check out. Furthermore, the tip i wanted to leave was deleted as i was trying to confirm the amount.
What is the point of having an account with Grabull if I can't save credit card information? Logging in seems to save no time. Also, when I switched from delivery to pick up, the system made me re-enter my entire order from scratch. This is just a vastly inferior system to others on the market.
Great deal. I am out of words. Keep up the good work!
Frustrating login experience. Password reset link took too long to send, had to continue as a guest.
Make it easier to review the full price before the order is fully placed.
Nothing more to it than that. Perfect take out for any weekday or weekend
It was fine, no problem ordering. Restaurant called me to verify
I like that the site was easy to use. It did not have any issues.
Needs an expand for more details on each menu item. Otherwise checkout was good.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members