GrabullReviews 10,444

Every time I use this service the delivery time frame or reliability sucks

The restaurant cancelled my order without explanation. The last time I ordered something from Bukhara the wrong order was delivered. About a half hour later they attempted to recover the wrong order to deliver it to another customer, and to deliver my order but I had opened it. I think they were unhappy with me for opening the wrong order. They did not take responsibility for the error but blamed me instead for the error instead. Somehow. I don't quite get it. However, anyone can make a mistake and I did make another order, this one, from them but this is the last time. Very sad. Not a good outcome at all.

I'm 3 blocks away my order arrived 1 hour later The food arrived cold

When I went to pickup my order it had not even been placed into the oven yet. My guess is that because the restaurant was busy, the customers who placed orders in person or by phone received priority. I might try the restaurant again but will not use the online ordering next time.

When I went to pick up my order at the scheduled time, the restaurant had not yet received it. They said it happened frequently with Grabull. They took the order from the receipt on my phone, but I was there about 30 minutes longer than expected. Extremely poor experience

I am a little confused by the pizza pricing. Its odd to have the price be listed as one thing and then have it actually cost more based on round (which should be standard and included in the cost) or square (which adds $11!)

You didn't show my order total until after I submitted it.

I don't like how hard it is to see your order before you place it. It is not easily found where the order is. What if I need to modify it? What if I forgot what I even ordered.
I also don't like that you don't show an itemized list of all the fees or taxes associated with my order.
Not a fan of grabbull.

It will be helpful if the final amount can be shown on the last check out page.

Got me my food quickly :) was happy with speed and attitude of driver

Bad UX. Crashed a couple of times, then time ran out super fast and had to start over.

Easy to use, discount was great and driver was on time.

Service fee is steep. It wasn't disclosed until the end of placing my order and at that point I felt committed to just doing it. Never again.

Menu order is straightforward and easy. Order was ready when I arrived. Wish it can accept PayPal or Google Pay.