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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Not all items are listed i. E. the different sizes of rice.
Choosing menu items was difficult. I'm still not sure it got my menu picks correct.
Was supposed to take 40 minutes to receive but instead took closer to 90 minutes.
Would prefer to see order to confirm before placing.
The order I placed arrived an hour late, which was halfway through the event I was ordering for. The driver did not show up in the right location and I had to walk down the street to meet him. I gave very specific instructions for delivery when I placed the order online. It also took me 4 calls to finally get an update on when the food was being delivered. The driver was kind an apologetic and I am not sure if he was associated with Grabull or the restaurant, but overall the order was not worth it.
Ordered food at around 6 pm, asked for 7:30 pm scheduled delivery because we were doing 6:30 spin class and people were coming over after for dinner. Food was delivered to our doorman at 6:45 and was cold by the time we got home.
Only complaint is credit card screen not compatible with Mac autofill
No summary of what makes total price before asking for credit card
Can't see tip amounts when choosing tip. This is annoying. Also you can't easily order half toppings.
Great! Would benice to see aht is on the selections (i. E. what comes on the italian sub)
Delivery person called me as he was approaching my workplace. I saw him from my office window, met him outside, and he helped with keeping doors open so that I didn't have to balance the trays of food and opening the doors.
An impressive example of the gig economy! I was very impressed with how easy the pickup and deliver were to schedule, the updates at key steps along the way, and how quickly the whole job was accomplished.
Customization options are too limited, and the "discounts" presented at the top of the page don't work. Interface is clumsy and doesn't work well on mobile.
Tip should be shown as a separate line item, not a smiley face note.
Seems convenient, and I did not get any extra surcharges beyond the restaurant bill
After my order was picked up, the driver stopped and waited at least 2 other restaurants for a total of over 15 minutes, I assume waiting for other orders to be ready for pickup. Since the delivery was via Uber, I was provided with a link to track the delivery and I noticed my delivery time continuing to increase.
User friendly. Nice that it is available directly through the restaurant's website.
Food was lukewarm. Had to be reheated,
Not sure who's fault this was but will pick up myself next time.
What is the point of having an account if it doesn't remember my address or credit card info?
Overall good, but it's frustrating that I have an account but it doesn't remember my address or credit card
Horrible usability, when ordering it doesn't show price or price breakup. Check out cart said $65 but that was not shown on confirm page. I got charged $74
Need to add more options to pick from for add ons and things to take out. Especially because of people with allergies to foods
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members