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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was not able to look at my cart until after payment
Very difficult to use platform for ordering - difficult to select items and edit items. Difficult to go between different stages of the transaction screens did not allow for auto fill of my credit card information.
There was no follow-up notification when my order was ready, so I just had to guess
I have no idea how much it sucks or if it's great just places the order and have not picked it up yet
Hi trying to close this screen and I can't unless I type more
Good was good and took over 90 minutes and was scheduled for 45 min!
Normally, I'm able to autofill my credit card info on most websites, but I wasn't able to on this one.
Could not apply coupons, would not allow use of visa gift card
Discount offer on front of web page didn't compute at checkout.
Did not realize there was such a high service fee! Won't be ordering this way again!
Ordered takeout using your portal and showed up 25 minutes later. Vendor could not find order. Very polite, but regardless, has to wait another 30 minutes for the takeout while my guests sat in the car / parking lot. Not a pleasant experience.
We ordered take out futon this restaurant. Food was ready when we got there. However the food was mediocre at best. Chili chicken and Gobi Manchurian was very ketchupy. The tikka masala was the only decent dish. Super mild which worked well for my kids and husband who dont care for super spicy food.
Easy to use website and I am glad I am supporting a local business
A little tricky at first but figured it out
Order timed out - i placed it three times before it went through
Had a big order
They got everything right and the food was amazing as usual. Will definitely be ordering from them again!
Order timed out three times and would not let me place an order as a guest. Had to create yet another online account for yet another online service. Don't offer guest options if your customers cannot use them.
I can't see my order and subtotal on the same page that I place the order and submit payment.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members