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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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Before I ordered it said 20 minutes, after I paid it said 50 minutes.
I would have felt better if there was some kind of way to keep track of the delivery. Even if its just a text saying 'I'm on my way"
Couldn't view cart before checking out. Also I had a full cart that somehow disappeared. App needs some UX improvements
Password not working, didn't receive email to reset it
Food arrived on time
Was brought right to me
Guy was very nice who delivered
No option to select regular cream cheese on a bagel order... there is an option to put hummus on a bagel but not regular cream cheese lol
Was hard to find my favorite restaurant on the site.
Ive ordered quesadillas with beans multiple times. The last two times, the beans were not included. I had paid extra for these add-ons on multiple occasions and a lack of attention to detail has resulted in paying for missing items. Food was still good 10/10 would order again but definitely will not tip.
The process was easy. Let's see if everything is on time.
Website was a little tricky to use. Had to start over twice.
Ordering was super easy, and delivered quickly. Will definitely use Grabull again for local food deliveries
Very nice place - great food! Will definitely order from there again.
The previous food I've ordered from here was delicious
Tried to find Miso Soup. Went through list twice. Spen
T nearly 15 min. I saw it,
But, 2 attempts to find failed. Where's the search button? Not user friendly. Easier if I went directly myself.
Excellent experience ordering and receiving my food. Quick and accurate, got a call when it arrived. All great!
While trying to order on my phone I was kicked off twice due to my order "timing out". I had to get on my computer to place the order. Little frustrating!
Price does not match what I am charged on my credit card
The website works very well and the menu layout is very well designed,
The issue I have is with the mobile app, for some reason my order gets automatically declined if I try to make it there, same payment method, same address, same order from the same restaurant, but it just gets declined.
Just trying it for first time...we will see how it works
I put in an order at 6:52am to a deli that opens at 5:00am waited a full hour then called Grabull's they called the deli and was told the delis driver come in at 8:am to start work what a load if you open at 5am there should be a driver there at 5am to start deliveiers then..
I will love more options for example I want my order not spicy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members