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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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Poor quality ordering app. Says total must be 25$ for delivery, says to click proceed directly under my subtotal which reads $25.35. Button is still big and blue center of screen to proceed but pressing it does nothing, no error message, nothing. So I assume it's tax order something bringing order over 25, I go back and nope the total says about 17$. I almost just closed out and ordered elsewhere but decided I'll just do pickup since the app is junk, I get to the paying page and it doesn't even say the freaking total of my order? Asking me for tips (to who?) And asking for donations to covid relief fund? Jesus christ that crap is done and I don't care about your fund, I want to order food. Then bottom button says place orde4, again NO TOTAL anywhere on the page. How much am I going to be charged if I press to place the order? This is common sense, or at least we thought it was but I guess not. Get new developers or at the very least TRY THE APP YOURSELF. Won't use this site again
Easy and straight forward. You did not make me put in an account.
I had to pay the restaurant they did not receive order from you and you charged my credit card
So $#*!ty it won't even let me leave a one star review
Easy to order. Explained each dinner and have a choice to add or remove ingredients. Nobody else does that.
So, if you call in an order, you just have to give them your name. But if you order online, it's name, credit card, email, and phone number? That's messed up.
It might be somewhere in the page but I couldn't see it so put in my order and then called the restaurant to change pick up time. Might as well have just called in the order.
Every food service app has an Apple Pay option. Try make easy for people to pay!
Wish I could see the order items before placing order. I had to place 2 separate orders because I could not double check order
Didn't know order was coming. Wish there was a notification
Thank you! Delivery was good. Food was delicious……….
The food was excellent, the service was fast, everything was good
Awesome tasty food, and easy pickup! They have a drive thru window so you don't even need to go in! 5 stars!
Placed a pickup order for 9:00am. Got the email saying the order is ready at 9:10am, but when I arrived at store, the order was not ready. And I was waiting there for another 30 mins to receive my order. Bad experience.
Easy to use. Now lets see if it gets delivered at the right place!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members