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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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The process was quick, the food was amazing! Much prefer this for pick up orders to UberEats - less hassle and less fees
Easy to order. Delivery was on time and driver was great. Thank you so much!
I've only used it twice but so far it works just as expected.
Would be nice to review order items before placing order
Driver was polite however they were an hour early which may have been them or the restaurant but I'd made it clear what time I'd wanted food delivered. Had I not a friend over it would've been a serious problem as I was not home at the time
I would like to leave a message at end of order regarding paying cash tip on location instead of via credit card.
It would only let me order 5 sides of fries when I wanted one and that was really annoying because I didn't want to pay 20 dollars for 5 sides of french fries I'm just one girl who wanted one side of french fries thank you!
Service was on point!
Not a long wait, good vibes...and the place was spotless and bright! U feel it when u walk in!go go go get the Marcias 3 sides
Love the ease of the website ordering and the fact that you deliver. This order is going to my mom who does not drive while I am at work for the City of Vallejo!
It seems pretty decent. I've never seen it before.
Cannot save address or card info. The app is buggy telling me to choose one item when I'm ready to order. I have to use the website.
App doesn't work too well. Says to "choose at least one item" I have to come to the website.
Your data validation is terrible. When you ask for a date field in YYMM, and someone puts in YY/MM,_your_ code should be smart enough to handle the slash. Don't put it on the user to correct for you. UX 101 guys.
Logged me out after like. Minute- had to redo whole order
Delivery was perfect with very courteous delivery person.
You seem to inflate the price without adding real value.
Checkout button should not be visible while item selection modal is up.
A little sketchy with account creation and credit card input
They were super busy that day, they ended up giving me the wrong kind of noodle. Mistakes happen. I called and they apologized and exchanged the noodles for the right ones.I drove back to get them and they gave me some cucumbers as well. I enjoy their spicy house ramen! Yum!
I selected and was charged for artichoke hearts add-on to the pizza. They were not added. I called Zumi; it said it had not offered artichoke hearts for "a long time." Did not offer a refund.
Great service. Was easy to order. Order prepared on time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members