Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GourmetGiftBaskets has a rating of 3.2 stars from 475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GourmetGiftBaskets most frequently mention customer service, beer bucket and next day. GourmetGiftBaskets ranks 3rd among Gift Baskets sites.
We monitor reviews for authenticity
Received our basket from a relative who sent it as a surprise, and what a nice surprise it was! Very nice ingredients, especially the Moet champagne. We appreciate the quality ingredients and love that the business is family owned. Thank you!
Since I am in Florida and my son lives in Connecticut I wanted to send him a gift. I had heard of Gourmet Gifts Baskets and looked them up. Nice selection, easy web site, next day delivery. My son was delighted with the quality of the beers and the snacks. Will be back again!
I wanted to send something a little special and different than typical gift baskets, and so I sent one of the chocolate variety baskets. The recipient (my sister) was thrilled, and I think it made her feel very special. I'm also guessing that her daughters and husband were pleased too!
I love shopping on this site! So many cute basket ideas. I just purchased two items for my husband and parents for Valentine's Day and have purchased in the past for other occasions. I would recommend this site over and over again. Fresh goodies and so delicious. I highly recommend!
I wasn't sure about using this as an idea for sending gifts but turned out to be the best idea ever. They come beautifully presented and put together, products in the baskets are high quality, and the people you send them to really love them. Also this company has gotten gifts on time. They are so nice it makes the person you send it to feel special! You can use this for so many occasions: thank you's, Christmas, birthdays, anniversaries, work thank you gifts like to your boss. Their customer service is also nice.
I ordered early the week of Valentine's Day. When I placed my order, the option for Friday delivery was given (of course, with a note that shipments may be delayed due to Covid.). I selected that option and paid as much For shipping as I did for the products - instantly doubling the cost of the gift. On Friday, it looked like UPS hadn't even received the shipment yet (according to the tracking). I called customer service and they shipped out a SECOND order to arrive on Saturday... which it did. I didn't even ask for that... I described my concern, she checked, then just took care of it. Amazing service and the gift was received on time.
This is the first time ordering from them I ordered a Christmas gift assortment. AMAZING! My sister LOVED IT!
The gift that hits a unique genre, sympathy. What better way to comfort someone than with chicken soup! I've gotten many compliments for I'll or even condolences for 2020. Wish I had thought of this idea!
The website is easy to use. Order when you want and then specify when you want the gift basket delivered. Option for a simple note to be included or go with a personalized (you can upload a picture) note that was a great added touch - and something the recipient referenced when sending back a thank-you note. We'll definitely use this service again.
The gift basket was exactly what I was looking for and the guys I sent it to loved it. Everything was perfection from start to finish. I must say, I am very impressed with the the level of customer service provided by the GourmetGiftBaskets team. After such an exemplary experience, I don't plan to look elsewhere for future gift baskets. This company has just secured a loyal customer. I highly recommend this brand. You will not be disappointed!
I don't know why there are so many good reviews, I had a terrible experience. I received an expensive basket on Dec 19; the apples and pears were spoiled and crushed and the cracker boxes were also crushed (and crackers were crumbs). I initiated a "chat" with customer service and they agreed to email to me a credit to select another package (bc apparently they couldn't send a replacement). I waited 2 days just for a "credit", didn't come I did another chat - they said they'd send it, it never came. I emailed to the company 3 more times betw Dec 22 and Jan 6 and only got "form letter" responses that they are looking into it. I then called during business hours, waited on hold for customer service for 23 minutes and was disconnected. Tried again, same response. 3rd time, called and instead of asking for cust svc, I requested "sales" - person on phone said she couldn't help me but forwarded me to Cust service - got response of "all service agents are busy helping other customers, try later". I waited about a week and tried again, this time was directed to leave a message, I don't have a lot of faith. So basically this was a $134 ripoff.
I had sea salt caramel & chocolate covered strawberries sent to me as a gift, but they were horrible. Horribly packaged, overly salted, thick chocolate, more than half of the strawberries were still not ripe. This company chooses to hide poor reviews on a separate part of their website and showcase the best on the product detail pages. No ability to leave reviews on socials or Google. No response from customer service either. Save your money or waste it at Edible Arrangements. At least you'll get a better presentation and actually good overpriced dipped desserts.
The gift baskets were fabulous. The packaging and shipping were excellent. The customer service was outstanding. During a frantic holiday season, Gourmet Gift Baskets resolved my gift giving needs not only with efficiency but also with great care. Always pleasant; always knowledgeable; always professional. A wonderful experience.
I had ordered a gift basket for a patient and was very happy to see what was sent. The family loved all of the different items and couldn't thank me enough. I will be ordering from them again.
Our office received this gift basket from another company. If you're looking for something very cool and different, this is it! My bosses won't forget this sales company, very memorable.
In past years I've purchased my holiday gifts from a different vendor. Due to supplies, that group could not get my order to the team on time. So I found and sent this basket. Everyone said the wine was delicious in this basket, far better than I have sent in the past. And the cheese and meat also got rave reviews. Very pleased with the service and glad to hear the positive reviews.
This company and their offerings are truly outstanding and very competitively priced. I purchase plenty of goods for individuals on my team as rewards and achievement as well as clients for their appreciation and loyalty. All enjoy the exquisite blends of complimentary fine tastes and packaging. Gourmet Gift Baskets will most assuredly stay on my buy, buy, buy list.
I Purchased the Classic Red Wine Gift basket for my staff, and all 20 of them loved it. The customer service was excellent, and they delivered on time. Very happy with Gourmet Gift Baskets.
This basket was gifted to me as a thank you from an Organization I had the pleasure of working with, and I was pleasantly surprised. The crackers, sausage and cheese tasted wonderful, as did the beers. It was nice to have the different beers to sample. My favorite was the blood orange. Definitely would order this to gift to someone else.
I purchased a gift basket for my brother's 50th birthday and it was delivered on time, even when deliveries were slow during the holidays. He said it was wonderful. I picked the basket of old candies from when we were kids and he said it brought a smile to his face. Since we couldn't be together to celebrate it brought back wonderful memories.
Answer: Very difficult. I called a few times with no answer.
Answer: Hi Ross! Thanks for the question. Could you send us the item # you were looking at? Thanks.
Answer: Never had to contact them. It was easy to order online.
Answer: I have three children and 7 grandkids. I found a great holiday treat for Halloween that they all liked.
Family owned and operated in scenic New Hampshire since the beginning, GourmetGiftBaskets.com is a different kind of gift company. In 2002, they began making beautiful gifts with the utmost care, artfully arranging each one by hand. To this day,...

