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Recently several thousand dollars were charged to our corporate credit card in GotPrint's name. When we called customer service to ask about this GotPrint told us that, because none of us were the actual individual who placed this order, they couldn't discuss the problem with us.
We pointed out that the card was used fraudulently and the individual that placed the order didn't work here. They reiterated that, unless the fraudster was on the conference call to give permission to discuss their order, they wouldn't discuss the matter further.
Let that sink in. Our credit card was used for fraud, and GotPrint wouldn't even speak to us without the thief's permission. Based on their behavior and circumstantial evidence I personally believe somebody at GotPrint is allegedly involved with this fraud, but I have no way to prove it.
You shouldn't do business with this company.
Very bad customer service and they do not care for your specific requirements. Don't ever order from them!
Hello Adriana,
Would you please provide more information so we can resolve any issue.
Thank you
Having missed a deadline, GotPrint customer service promised to refund the expedited shipping charge.
After much back and forth, they now tell me the only way to refund my shipping charge is to RETURN the products, at my expense.
DO NOT ORDER FROM THIS PRINTER
Hello Angela,
Please give us the opportunity to investigate this issue, if you could please send a private message with the order number, we can get this resolved for you.
Thank you
I called customer service to tell them that i never got my order when the tracking info said delivered. The lady on the phone says that it was never delivered and just to wait 7 to 14 more days to get your order... I emailed customer service asking for some help and recieved a computer generated respone. I STILL DO NOT HAVE MY ORDER... IF YOU WANT SOMETHING THAT YOU PAY FOR ( DON'T SHOP HERE)
Hello Katelynn,
I apologize for any misunderstanding. The tracking information from both the courier and the USPS is showing that your order was delivered 4/26, however as you did not receive the order, we are arranging a reprint of the order and to also help prevent delivery issues, we will be upgrading the shipping on us as well. If you have any further questions, please contact our Customer Service department.
Thank you
They don't tell you they add a $10 charge for S&H until it's too late to cancel.
It might be different if their product were quality. As it is I have 500 pieces of scrap paper
Hello Paul,
When you are placing your order, there is a shipping estimator on the order page that will show you the approximate shipping cost based on the zip code you enter, also on that last page of checkout it will show the accurate shipping cost based on the shipping address entered before the order is placed. Please can you advise us of the order number so we can look into this further.
Thank you
A child could do a better job using crayons
My recommendation
Dont do it
Unless you want to gamble
Pure garbage
BOGUS GUARANTEE LIARS
Hello Steph,
We have made numerous attempts to contact you via phone and email, however you have refused to let us help you try to resolve this issue. We sent you an email 4/29 advising that once you had received your cards if you were not satisfied that we would give you a full refund, to which you replied with profanity.
If you want our assistance with your issue, then we ask for your co-operation.
Thank you
Hello Steph,
We are somewhat confused as to your issue. The order you are referring to shipped 4/25 and according to the tracking information has not been delivered yet. If, once you do receive your order, you feel that it is not what you are expecting, then please contact us and we can then try to come to a satisfactory resolution.
Thank you
They left a margin on 2 sides of 2 different cards and tried to blame me. I've printed tons of stuff from them without a problem before because it was a solid color, but this card took some careful cutting and they just couldn't follow through properly. The cards are garbage and that's the last time I ever order from them. I would not recommend any job that is beyond a single, solid color.
Hello DS,
When you upload your files, there are 3 lines on the template. The blue line is the safe zone, anything within that will print, the red line is the ideal cut line and the black line on the outside is the bleed line, so if there is any shift during the cutting process you are not left with an uneven border. Can you please send a private message with your order number, so we can look into this further?
Thank you
I am so shocked at the level of incompetence with this company. I placed an online order for a set of business cards. I received an email a day later that my order was "approved". A few days later, I received an email saying that my card was declined. I logged back in to my account and could not find any way to re-order the same order... pain in the butt because I had to re-upload and select my choices of card again. I placed the order again, got another confirmation email followed by another "card declined" email. Both times, there was sufficient money to cover the charges and I was more than careful when entering my card info the second time.
Frustrated, I called customer service, gave her the date of the order and my name. She found my order, took my card number over the phone, and confirmed the charge amount
Next day, I had TWO pending charges on my account. They charged my card TWICE. Once, without my authorization. Accidents happen, so I sent a polite email stating the mishap and requested a refund. I could not believe the response...
"Hello,
Thank you for your interest in our services. The order has started the printing process for both orders. We are unable to allow changes to the files and or cancel the order at this point. Please reply to this email with confirmation if you wish to have the order discarded to have the shipping fee re-funded." We are unable to cancel the order at this time."
I sent a reply email explaining that this was a company error in charging my account twice and that I did not place two separate orders, only, the same order because the first one was declined. Again, they refused even though I sent them screen shots of the declined emails and of my call to customer service when I gave her my card number over the phone.
I'm still in battle with them today. I will not relent from this based on principle. DO NOT ORDER ANYTHING FROM THIS COMPANY.
Hello Jackie,
Thank you for reaching out to us. As we discussed, the issue was that 2 separate orders were placed on 2 different days in error and for both there was a billing issue due the name on the card. When you called us to correct the billing issue, you were under the impression that it was for only one order, when it was for both separate orders. We are refunding the second order in full and recycling the cards, we apologize for the confusion and misunderstanding.
Thank you
If I could leave ZERO STARS I would. I have used this company several times in the past, and while they made minor errors on my jobs, I was always able to work around the issues with them. The last two jobs I sent to GotPrint in the past two weeks were printed incorrectly, were of poor quality, and was run with shading over the original artwork which destroyed the original graphic design. My client, who was at a very important conference and needed these brochures, was so mad he yelled at me, and told me the printing was AWFUL. When I contacted GotPrint Service to help me correct the problem, they kept telling me it had to be referred to their "Quality" department, and that they only get in touch and respond by email. This must be a new procedure with GotPrint, where they don't want to speak with their customers directly. I waited two days for a response, and of course, nothing. I had to keep calling GotPrint back, and they kept telling me they would be "sending me an email shortly" to resolve the problem. I had to call in so many times, the Service dept. knew who I was. 12 days later I finally insisted that I speak with a Manager. He was so difficult and manipulative that I finally gave up, which is of course what he wanted. I even had to ask him if he could put his head down on the pillow at the end of the day and feel good about what he had done to someone such as me, who runs a small business and can't afford to pay for the mistakes made by a big outfit like GotPrint. Of course he just talked over me and told me that the bad print job wasn't his fault. I am completely exhausted from this experience, and have lost a very valuable client. Extremely disappointed wit the way this whole situation was handled. Jean G., Scottsdale, Arizona
Hello Jean,
You advised us of an issue with this order 3/26 and on that same day our Quality Control department sent you an email asking for you to send a group shot of 10-15 samples of the product so we could see the issue. We received a picture of 1 item, based on that picture it seemed that there may have been an issue with the file not being flattened and as a courtesy we offered you a promotional code of $150, although it was not due to a printing error. On further investigation, it was found that the shadows showing on the file were due to the lighting of the picture and not on the product it’s self, however we are still honoring the offer of the $150. The actual issue was that the first file you submitted had white boxes around some of the text and due to resolution issues we asked you to reupload the files. The final file that we received from you, and you can see the file you approved by going to my account, my orders and clicking on the order number, did not have the white boxes, the front file was in green. We printed the file that was approved by you, this was not a printing error, but an error on the files that you uploaded. If you have any further questions, please email [email protected].
Thank you
This company should be banned from google ads, they advertise one price, charge another and deliver, dull, bottom barrel quality cards too embaressing to hand out as a serious professional. No matter how precise you center your design on their website, they don't care enough to ensure print quality and deliver lackluster off center results and of course carry mediocre customer service policy. Keep your joke of a card and my money. Never again
Hello Get, I am sorry that you were not happy with your order, please can you give me the order number so we can investigate this?
Thank you
This company is so screwed up they don't know one end from the other. I don't even know where to begin. The order process is so screwed up. Their website is screwed up. If your designs get rejected they proceed with your order anyway and charge your credit card. Their customer service cannot do anything to help you and of course they lie through their teeth so basically their customer service is worthless. All I wanted was 1 order of business cards and what they tried to give me is 4 orders. I tried to intervene when I saw charges on my credit card and that is when I had to deal with their customer service. Did I mention the cancellation fee? Yea, that's another $15 per order. Like I say... don't even consider doing business with these people. I would give them zero stars if I could.
Hello Skip,
We do not charge for orders until the design is approved and ready to print, I am somewhat confused as to what may have happened. Please send us a private message with your order number and your contact details so we can investigate what happened.
Thank you
After dealing with VistaPrint for my first couple of business cards, and finding, that unless I was willing to pay all of their extra fees-- I heard about GotPrint. Received the free sample kit in the mail-and I was hooked! Have been a long time customer, so I LOVE the new format on their website, since I can manipulate quantities easily to see where I might save more money. There's NO charge for my custom designs, front & back printing is also a bargain... and best yet? Its an American company! My cards stand out amongst a sea of 'free template' cards that are oh-so-abundant at shows. I constantly get compliments on my cards, my hang tags and my long narrow banners that were custom made. I NEVER leave a craft show without recommending GotPrint!
Hello Connie,
Thank you for your comments, it is always good to get positive feedback.
Thank you
Literally the worst company I have ever dealt with. The customer service is horrid, and no one should ever order from here.
Hello Amy,
I apologize that you did not get the service you should have. If you could please give more information as to what happened so we can ensure this doesn't happen again.
Thank you
It's just more lies. I mean really. You are one of the worst excuses of a company I've ever dealt with. Because of your response, I intend on spreading the news about your bull$#*! even more.
1. Liar. I didn't ask you to adjust the files. Liar Liar, pants on fire.
2. I never asked for a refund. I said I'd pay for your expertise to help fix it. You're a liar. Plain and simple. Had you said "why don't we work together and fix this', you'd have received the 500 shirts I've ordered so far. But you didn't. Because you are more interested in being 'right' than the customer.
I offered to pay for my mistakes. But all you want to do was focus on those mistake... not on the fixes.
I offered to pay for every mistake. Every mistake.
I never ONCE asked for a refund.
I am so glad I didn't do business with your company. I saved myself a lot of frustration.
Hello Stan,
We did not mention anything in the previous reply to you about a credit or a refund, we did mention that we are not able to adjust customer files and we also do not offer Design Services for t-shirts at this time. If you feel that you were told incorrect information, please send a private message with your contact details so we can try to get this resolved or you can contact our Customer Service department directly.
Thank you
It will only frustrate you. These people are awful. They could care less about quality. The only good part about my experience is that I didn't place the full order until I had ordered, and paid for, the samples of their work.
I never asked for a refund. I never asked for a credit. I never asked for anything other than a good product. Which I was willing to continue to work with them, and pay for until we got what we wanted.
But that's not how it went down. Basically, they just kept spinning lie after lie after weak ass excuses until finally I just gave up.
You can waste your time if you want... but it wasn't worth it to me.
I placed an order on January 31,2019. When I received an email from the company a few hours later, I thought it was just an acknowledgement of the order. It was actually a notice that there was a problem with one of the items I ordered. 7 days later I contacted them to check on the status of the order only to find out that it was not in production because of the problem. After 3 attempts to correct the problem, I asked if we could pay to expedite the order since it was time sensitive and we had lost a week. Again, they put the order on hold.
I found someone else local to print the job and sent an email to GotPrint to cancel the order. Today I was notified that there would be a 10% cancellation fee! They didn't bother to call me or send a reminder that there was a problem with the order for a week!
They did nothing, the order was not in production and they charge a cancellation fee! Horrible customer service. I would never use GotPrint again. Buyer beware!
Hi, Kathie,
I regret to hear that you had a less than satisfactory experience with GotPrint, we strive to provide an experience nothing short than satisfactory. Would you please provide your order number so that we can further investigate the issue that you experienced? Thank you, kindly.
UPDATE:
Since reporting a problem a SECOND time, we have received a discount to re-upload and order the banners. I am glad they finally responded, however, we are not going to pay to have them redo a banner that should have been correct the first time if we used their template - even if it is discounted. Besides, if we did order new banners, they would not get here on time for our show being that it took two problem requests to get a response.
Their templates should be accurate so this wouldn't be a problem in the first place.
ORIGINAL:
We have been customers of GotPrint for several years and rarely have had a problem... up until this year.
Earlier this year we got shipped the wrong postcards. We filed a problem through their website (as they ask) and explained the problem. They acknowledged their mistake and said they would ship us the correct postcards. We asked them for the postcards to be over-nighted because we needed to send out the postcards right away for our trade show. Not only did they not overnight the postcards, but it took TWO WEEKS to arrive to our office - past the time we needed to send them out.
We made a note that if we order anything else, to give GotPrint an abundance of time in case there is a problem again in the future (which we should not have to do).
Then again this November, we ordered table top banners. The banners we received had our logo cut off at the bottom. I double checked our files and saw that we kept everything within their guidelines downloaded from their website. We reported a problem and they responded asking for pictures. I sent them pictures of the banners we received and the original files... I never heard back. We had to go to the trade show with our logo cut off at the bottom of our banner. I sent a second email (being that we are using these banners for several shows) and never got a response. I sent a third email and never got a response. It is now January and we gave them a call.
The lady on the phone was rude and also said that it was our fault and they can't change the files we send them. I understand they cannot change our files, but we used their template and made sure everything was in the lines - at least make sure the templates you give us to use are correct! I also went to our orders on their website and looked at the file submitted and you can see that our logo is above the line they have on the file.
The lady on the phone did not help us whatsoever and told us we needed to file a problem through their website (which we already did back in November). I'm not sure that this will ever be resolved if they never respond. We will not be ordering from GotPrint anymore and have already ordered postcards through a new printer.
Hi, Rachel,
I am sorry that you have had a less than satisfactory experience with GotPrint, I would like to further investigate the issue. Would you please provide us with your order number so that I can have the appropriate departments take a look? Thank you, kindly.
This is one of the worst printing companies I have ever dealt with. Placed an order on December 18. Needing them for January 5. Got the order on 12/21... complete garbage. Score lines in the back of cards, ink flaking off, cards cut off centered... just garbage. Made a quality control ticket, they AGREED that the cards were bad and started reprinting them. They told me that the quality control department agreed to overnight the new ones to me so I can have them today, January 4th. Well, they did not. The tracking says they will be here on January 9th. PAST THE DATE that I needed them by. This company has the worst customer service when THEY mess up the order. If it is important, don't trust GotPrint. I had to get them printed this morning through a local printer. They are charging me a rush fee of $90 plus the printing. Not only did Got Print send out a horrible print job that they had to reprint, but they sent out the reprint not as promised, and I am out even more money so I can get them in time. Now I am on chat waiting for a supervisor to call me. What complete incompetence!
Hi, Cherie, We apologize for your less than statisfacotry experience, I can see that you have requested and been provided with a full refund for your order. Your refund can take 24-72hrs to process. We apologize for any inconvenience this may have caused you. If you have any questions, please email us at [email protected]. Thank You, kindly.
I didn't read the reviews for GotPrint.com before ordering and I am paying for it! Waste of time and money! I ordered business cards from this company because I wanted to try a new company. BIG MISTAKE. My business cards were printed crooked and off-centered. When I contacted customer service, they said it was because I uploaded it that way. I used a professional to format my business card template. When I went in to double check, the proof was correct. I sent them another copy of my proof and asked for replacement of my business cards correctly printed based on the proof I provided. That was 3 weeks ago and I have yet to hear back from them. I attached my perfect proof below.
Hi, Tina,
We apologize that you were not satisfied with your order. We print exactly what we receive, it appears that the screenshot attached includes a border within the design, which could indicate that during the design process, if allignment was off, you your design could be printed off-centered and or crooked. Would you please kindly provide your order number to [email protected] so that we can further investigate the status of your request? Thank you, kindly.
I DIDN"T read the feedback for gotprint.com and the result is waste of time and money! After I received an email that my file was approved for printing, GOTPRINT.COM sent me 500 pieces of business cards with super microscopic letters. In my opinion, there are only two types of people who would do such a thing: mentally handicapped, or unethical unprofessionals! So, if you don't want to waste time and money as I have, PLEASE PAY ATTENTION TO THE FEEDBACK!
Hi, Alexander,
We apologize that you were not satisfied with the final result of your product. Although you received an email stating that your order was approved for printing, we do not manually proof your order unless you select the mannual proof option during the design/check-out process. Would you please kindly provide your order number so that we can reveiw your order to further investigate the issue? Thank you, kindly.
Our ad agency has a global non-profit client who was sending out thousands of mailers at Christmas time 2018. They depend on donors' giving each year end to make it possible to supply clean water to those in need in 3rd countries each year. We placed an order early, back in November, to ensure that we gave GotPrint plenty of turn-around time.
Promised delivery day after promised delivery day kept coming and going... Rather than just tell us they couldn't get to our projects in time to go out ahead of Christmas, GotPrint customer support kept stringing us along saying they apologized, we'll get it to you the next day or in two days, which didn't happen until Friday, Dec 21. Furthermore, we asked for a morning delivery, but they arrived mid-afternoon, so we had no man time available to complete the project in time for our Christmas mailer! All of their stringing along prevented our team from using another vendor for this client's projects. It's costing us thousands of dollars with our client, and GotPrint has not offered to reimburse us for a penny of it, only strung us along until we were hopeless! I highly recommend NOT using GotPrint, as we no longer will.
Hi, Alan,
I am sorry to hear of your less than satisfactory experience with GotPrint, would you please provide your order number so that we can further look into the issue for you? Thank you, kindly.
Hello Allen,
First of all, if you have not already, please contact your card issuer and law enforcement, if applicable. I have sent you a private message with information so we can investigate this, please provide this as quickly as possible.
Thank you