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Gossby Reviews Summary
Gossby is an online marketplace for personalized gifts. They offer a wide range of products such as custom mugs, t-shirts, blankets, and more. The website allows customers to design their own gifts with various options for text, images, and colors. Gossby also provides customer support through live chat and phone.
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When my mug arrived the image was positioned too close to the handle and the names were blurry and difficult to read. To Gossby's credit they offered to redo and replace the mug but I declined. The text font that they used for the names is cursive script and quite small and a replacement seems to just be a waste of resources as it will likely be the same. 2 stars for the product 5 stars for customer service, so 3.5 stars overall
I have purchased close to 20 items in the past year, including fleece throws and ceramic mugs. They have been so joyfully received by my friends...HIGHLY recommend this wonderful company & their unique products!
Hi Patty, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers more intimately and share meaningful moments. See you then!
I ordered a Christmas gift for my friend on 12/10. Guaranteed delivery before Christmas (according to website) I am still waiting (Its 12/27). Delivery transit now states January 2nd. It is still sitting in California and I am waiting. Not so patiently, here in PA. Super disappointed. They did refund my shipping, but I will never order from them again. I get it, it's the holiday rush, so I expect a bit of a delay, but almost a month from order to receipt is not cool. I would've purchased a different custom item from a different company. Super disappointed. First and Last time ordering
Hi Nicole,
I am Amy from the Customer Service team of Gossby. I am sincerely sorry about the delayed shipment of your order.
I would like to take the opportunity to assist you further in this matter. Since I can't locate any order under your name here, could you please send an email to [email protected] so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
After being advised shipping of the customized ornament I ordered as a Christmas gift for my daughter was being expedited by a manager, it finally arrived the day AFTER Christmas. Ordered November 11th. Should have ordered from A Gift Customized whose shipping was really quick. A total waste of my time and money. Lesson learned.
Hi Linda,
I am Amy, from Gossby Wecare team. Thank you for informing us, my sincere apology for the belated arrival which absolutely caused you inconvenience.
I would like to take the opportunity to assist you further in this matter. Since I can't locate any order under your name here, could you please send an email to [email protected] so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
The 3 custom metal ornaments arrived when indicated and looked better than I thought they would both in quality and size. Thank you for producing and delivering a product as promised.
Hi Bridget, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
I purchased a memorial blanket for a friend and it turned out beautiful.She cried and loved it. I will definitely purchase again
Loved loved the sister cups sent 3 sister cup out as thank you gifts. Got rave response from all my sister they were so touched by them looking forward to buying the hat for granddaughter with the dog label on it. Just saw that to put in her stocking for Christmas
Hi Tanya, thank you for the kind words! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you.
By the way, regarding your star rating, could you please give us more information if you need help or send an email to [email protected] so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
I'm so happy with my DOGMOM sweatshirt. It fit all my babies names on there. It's not too heavy which is perfect for me. I will definitely be a returning customer.
My order was done quickly and when I thought I had a problem with delivery the online staff was very quick and courteous to fix the problem. It was a real pleasure working with this company.
We are so happy to hear that you are satisfied with our product and service, Geraldine. It's great to see our efforts mean something to you. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
It was incredible beautiful in person. Worth every penny! I fit all 4 dogs on the sleeve. Thank you for the quality!
We are so happy to hear that you are satisfied with our product, Claudia. It's great to see our efforts mean something to you. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you soon!
Gave as gifts and they were a big hit! Everyone loved them! They are great gifts to give your special people.
We are so happy to hear that you are satisfied with our product and service, Susan. It's great to see our efforts mean something to you. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you the
I so so disappointed when I got my order. Nothing like what is pictured be aware I wouldn't order this ornament. But it does say 4x4 flat. Well they should show a flat piece of plastic not a nice ornament
Hi Sheila,
I am Amy from the Customer Service team of Gossby. Thank you so much for spending time to give feedback about your experience. Please accept my deepest apologies for the issue, and I would like to take the opportunity to resolve your concerns and earn your continued trust.
As I truly want to listen to your problem and make things right, I've sent you a request for more information regarding your order. Could you please give us more information or send an email to [email protected] so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
I absolutely love the customized water bottle I ordered. Took awhile to arrive, which was to be expected, but was worth it. The pin/screw holding the cover onto the lid came out though, but the company was able to send me a replacement lid. Not only that, but they sent me a whole other customized water bottle as well. Couldn't ask for better service. Especially when the new bottle arrived much faster than the first. Was sceptical about trying them out at first, because never heard of the company before, but am glad I did.
Aww it's beautiful! We are so happy to hear that you are satisfied with our product and service, Anna. It's great to see our efforts mean something to you. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
Problems with shipping but they resent item and arrived in beautiful condition. Although it was very late for my husbands birthday he loved it and has been using it every day since for his herbal tea.
We are so happy to hear that you are satisfied with our product and service, Deborah. It's great to see our efforts mean something to you. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
Order the hoodie first and made a mistake in one of the dogs. I was able to reach out and get it fixed. Orderd a coffee mug also both arrived in about a week's time. Both items look great and I'm sure she will Love them.
We are so happy to hear that you are satisfied with our service and product, Franklin. It's great to see our efforts mean something to you. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Thank you so much for your time and we look forward to seeing you at Gossby again!
I had some unauthorized charges on my bank account and they investigated and took care of it in under 3 business days. Their customer service is always exceptional. The fact that I didn't have to go through my bank to dispute the charges saved so much time!
We are so happy to hear that you are satisfied with our service, Natasha. It's great to see our efforts mean something to you. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Thank you so much for your time and we look forward to seeing you at Gossby again!
Very prompt delivery, very happy with product, lovely gift, Highly recommend, Service was very good and helpful
We are so happy to hear that you are satisfied with our product and service, Sharon. It's great to see our efforts mean something to you. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
I've made quite a few purchases from Gossby and have found them to be top notch with their products and their customer service. Any issues and they resolve them immediately. I ordered the wrong item by mistake one time. Could not correct or cancel it. I had to reorder but they gave me a partial credit and a coupon for an additional discount. Another time the lettering was a little smeared. Again I called and again the issue was resolved by making and sending another mug. All my orders except for one have been gifts. The recipients have loved them. I will continue to be a loyal customer! Picture below are all future birthday gifts for July and September. Thank you Gossby!
We are so happy to hear that you are satisfied with our product and service, Carmen. It's great to see our efforts mean something to you. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
I bought him a father's day shirt I knew that he'd like. But it turns out he LOVED it. He told me I was going to make him cry with this gift which I've never been able to accomplish. It was only successful because of gossby.
Hi Kethery, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
I am more than happy with the results of their product. This is the fourth item I've ordered through them. It's always been on time and they are absolutely beautiful. Very very happy with them. I do recommend them I need to anybody. Thanks again.
We are so happy to hear that you are satisfied with our product and service, Donna. It's great to see our efforts mean something to you. Surely, we'll pass on the good news to our colleagues. This is a huge motivation for us to keep doing our job and providing more types of products to our valued customers.
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments. See you then!
From the business
At Gossby, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including Mugs, T-shirts, Ornaments, Blankets, Canvas and more. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Mario. We sincerely apologize for the disappointment caused by the quality of the mug you received. Your feedback is invaluable to us, and we're committed to ensuring your satisfaction.
We understand your hesitation regarding a replacement due to concerns about the potential replication of the issue. However, we'd like to extend our support in addressing the font choice for the text. If changing the text font would enhance your satisfaction with the product, we encourage you to contact us at [email protected].
Thank you for sharing your experience and providing us with an opportunity to improve. Should you have any further questions or need additional assistance, please feel free to reach out. We're here to support you.