GoProReviews 111

They stole $4,000 from my bank account. I tried to order a $566 item. I clicked to complete the sale. The item remained in the Cart and there was no order number provided. However they charged my bank account 7 times for the order $3962, until it was empty. They do not show a phone number on their website. I searched the Internet for a phone for them and found two. They will not answer any of them. Now I can't buy groceries since I have no money in the bank and the charges are processing at my bank so they can't do anything about them until they stop processing.

The GoPro Hero 10 is a complete waste of money that is not fit for purpose. I've had two cameras, both exhibiting the same fault regardless of settings or media used. (stopping recording after a few seconds or up to a few minutes) GoPro are refusing to refund.
Good luck contacting support, you can't have any sort of dialogue. You can't respond to their emails and ther phone and chat operators aren't authorised to do anything or technical enough to resolvce issues.
It's a terrible way to treat customers. I have been buying GoPro for years but I will never buy one again.

I bought a bundle for GoPro Max. Then I return it since my friend gave me another one for free. But they asked me to contact Canada Tax Department to ask for refund. Isn't that funny? They are saying they don't refund tax. And the more interesting part is they DO refund tax, since I got fully refund from the subscription I paid WITH TAX. And they charged me the tax with the item's original price, even I bought the item with discount. Trust me, GoPro is the funniest online store I have ever met. And the customer service just keeps saying sorry without listening what you say. The guy I talked to asked me 3 times why did you say? And continue saying I m sorry. That s all I can do. How easy they can make money.

And store videos and share them
I am so exhausted by the time I figure out how to make a video on the tiny screen
And then their system …messes with my head for how to share the videos
Granted I am older and do not use this product often
The potential for how I want to use it is there but the circus for finding out the info I need wants to make me shoot myself in the head, or go pro system

Absolutely awful experience. Have been attempting to purchase a large number of GoPros from their website but was forced to do them 1 by 1 until they stopped allowing me to purchase more. Since then they have accused me of being fraudulent and rejected payment from 4 different sources and not offered a solution. Terrible customer experience and awful website and customer service.

GoPro refused to refund an auto-subscription renewal that I had unknowingly purchased as part of a bundle. Due to illness in the family, I have not even used the items that I purchased in the bundle. If I could return it for a refund I would. GoPro is nothing more than a part of a corporate universe that insists on fleecing people to the tune of $49.99 per year for a subscription that is absolutely useless! They tack it onto a bundle and leave unsuspecting buyers believing that they are getting some kind of a deal when in fact they are being conned by the unethical and immoral practice of swindling their customers. Never again will I purchase a GoPro product. Not even an advance email to warn customers of an impending auto renewal to give those who want, an opportunity to cancel and save $49.99. I have never used the subscription, never will, and intend on doing everything in my power to post this on every site possible to warn others of this unscrupulous business practice of GoPro. This company should be ashamed of using other peoples hard earned money to advance their profits by fleecing others during a pandemic. Instead of stepping up and being of service to people, their business model is one of pure greed and thievery. I encourage others to post this wherever you can to disrupt the business of GoPro until they change their business model. Let's join together to disrupt and financially affect the future for GoPro. I intend on filing a complaint against this company with my states Attorney General in order to stop GoPro from this illegal practice and impose fines as well as to make restitution for those affected by this process. I hope others will do the same and convict this company of its wrongdoing. At $49.99 per person, they have made a ton of money off the backs of would be enthusiasts who purchase their already overpriced products. Let's put an end to these practices once and for all! In the screenshot below, it clearly states 1 year subscription. It states nothing about an auto-renewal!

They do not try to help you nor think about the fact every single customer is important.
I asked to cancel a subscription that was automatically renewed, there was absolutely no will to help - differently from any other Saas service, where they are very understanding and willing to cancel a subscription and refund your money if renewed by mistake. IT'S A SCUM, THEY ARE THIEFS, SHAME ON YOU!

Avoid this camera
In my eyes there is no goods just bads
Bad camera qaulity low light
Bad battery drain
Footage is blurry with hyper smooth
Footage very dull colours
Battery charges randomly then stops
Price is outrageous for a camera with small sensor
Don't waste your money on this junk
It's my first go pro ever and has just been returned
I used PayPal to pay
I did try going through gopro to return it but they was taking 25% off what I've paid to be returned so I went through PayPal
Honestly the way phones are moving so fast these go pros won't be worth nothing in a few more years
A dji mini 2 has better Footage than this and that's saying something

GoPro renewed my storage subscription without my authorization for auto renewal or giving me any prior notice of their intent to do so. When I contacted them to cancel the subscription, on the very first day the renewal began and I noticed the charge on my credit card, they would not cancel and refund.

GoPro used to be good but lately they will not support their own cameras. Just look at the people complaining about not being able to like to an Android 12 phone! When I contacted them about this they just said to buy another one. What? Why would anyone ever buy another GoPro product with an attitude like that? How could anyone ever trust a GoPro product again?

There is no customer service at all.

I tried to contact them, you can fill in forms on their website to request a callback. No response at all.

The chat on the website doesn't work.

On their own forum no reply.

The only thing left what I can do is ask my credit card company for a refund.

Don't order anything here!

I've spent about $2000 on GoPro product this past month. I'm regretting most of it.

Simple features and logic are non-existent.

- Cannot connect a Bluetooth microphone to any of their cameras.
- Bought a Tripod mount kit. None of the 3 pieces actually work together. You need additional parts and accessories. The tripod itself doesn't use a tripod mount screw, while the camera attachments do.
- Their $100 Smart Remote doesn't work with Hero cameras above the Hero7. No reason it can't, they just seem to want to sell you a new remote - "The remote".
- Connectivity of cameras to the phone app "Quik" is unreliable, and slow at best.

That's just off the top of my head. Save yourself time, hassle and disappointment. Buy anything other than this junk. I think like everyone else, I bought it because of the name. Take my advice. Find another brand, even if it's some knockoff, it'll probably at least be on par.

Don't bother, there is a reason the new customer support number is just a voice recording, stating to submit your written complaint to their website and someone will get back to you. What a laugh. Then hide behind company legal to avoid refunds or provide any support to the camera you bought. Still like the camera, not in love with it, but company is beyond greedy and terrible.

I purchased over 2k worth of goods in one month. They shipped me half of my items and i tried to reach out same day as I am very busy. I tried the chat several times and no one was there to andswer so i scheduled a call back as these are the only two ways that you can get help and no one called em back even though i tried three times. Finally the next day at work i was able to get someone on chat who told me to send a picture of the box... at this point the box had been thrown away. She said ok and to send picture of the products i recieved. I did this and they respond saying i need a picture of the box and shipping label. I told them again i do not have the box and they requested just the shipping label... in what world does that make sense! The shipping abel is attached to the box. They called me a liar and refused to refund or send the missing items. I tried to escalate the situation and got the same result. So DO NOT purchase from here because if they send you have your order they basically say too bad we are keeping your money.

Received a pending charge on my credit card for 'automatic subscription renewal'. Reached out immediately to GoPro. Took them two days to respond back via phone call (they never even picked up the Chat window). Customer service rep said there's nothing they can do and refuse to remove the charge that still showed pending on my credit card. They offered a free mount for my troubles. I will never buy another one of their products again. How can a company that size play these sort of games? Most reputable companies at least send you a reminder of a pending renewal.

. it. Could have been, should. Have been, but the worst experience, I'll. Know for. Sure on the 20th if. They keep. There word.
There. Is not. One. Word. I have to. Say after this.
It s. A third attempt. And failed beyond even the normal worst case.
It's. All. Promotion and nothing more
Prove me wrong and ill learn something right now one of the worst products to buy.

Be very careful when you buy from GoPro site. Be aware of hidden charges. They say duties, taxes and fees.
I've received open package. On my comment UPS delivery person said it is because how GOPRO taped the package. He was correct, very untidy, no protection, it seems like they recycle old one.
Since is pandemic I just returned as is. Did not open at all.
I did not receive full refund, GOPRO did not refund the duties taxes and fees. On my comment that it doesn't not make sense because they will sale again and charge duties, taxes and fees again, GOPRO person mentioned lawyers etc...; very strange.
Think twice before order.

I purchased the hero 9 and the subscription service as a safeguard. Within 9 months it developed faults and stopped working altogether.
I spent several hours over two weeks attempting to seek help form their customer services. I experienced people not getting back to me when promised. When they did they would ring for two seconds and ring off and record that on their system as attempted to call the customer.

In brief if you have issues you will not resolve them quickly, it will take numerous attempts to resolve the issue, long waits in their chat system, unreliable call back system.
I am still waiting for a replacement also an email re compensation from 13th Sept, I dont hold any hope.
They have my camera I have proof of delivery, however to date I've not received a replacement as promised absolute disgraceful way to treat customers.
I only wish Id read trustpilot reviews prior to ordering my camera etc.
My advice is to seek out a UK supplier instead of using their website.

By far the worst company to buy from. People are correct to be dissapointed. They offer only chat support. Their options for replacement and refund are for laughter. Please stay away before it is too late. Caution! I have bought the go pro 8 a few days ago. So dissapointed i dont want to loose any more time uploading documents about them.