GoProReviews 111

The gopro is nice but beware of the scam they pull on you. They give you the "free" subscription and then charge you $50 the next year. It says one year subscription but it doesn't start when you get the camera, it's on the order date, which is a week before you get the actual camera and a day before a confirmation email. Even if your one hour late they don't give a..., too bad they say. Would never buy anything from this company stay far far away. Nice product terrible, terrible, customer service.

Purchased a camera package for a Christmas gift and the day after receiving the price went down $10. I asked for a refund of the difference (every company I have dealt with in years of buying on line happily do this) and they refused. Would rather me return it and purchase another one. Horrible customer service is right.

Ordered the hero 8 last year, camera works fine. But I also signed up for the £49.99 annual subscription. Upon finalising payment the confirmation screen did not appear and the page reloaded blank. So I tried again, then it worked. It seems that with my auto-fill on my device that the first subscription was with googlemail.com and the second with hotmail.com. Thus shouldn't matter as the first attempt was unsuccessful. But I then noticed that my credit card had been charged twice. So I contacted Gopro to resolve this as it was their fault with an error in the final page. They refunded my 49.99 as a "goodwill gesture".
Thinking all was resolved I carried on with my year and knowing full well I have the benefit of my one subscription connected with my one device that I have bought.
But noo, upon renewal two payment came out of my account again one connected with my device and the one I wanted canceled that is connected to zero devices. Its obvious that I wouldn't want 2 subscriptions when I only have one device.
So I contacted Gopro again to resolve this matter which they responded "We regret to inform you that you are not eligible for refund. The subscription is supposed to be cancelled before the renewal date".

Don't waste your time. Gopro have now lost a customer due to there negligence.

The absolute evil/worst out there. Almost 2 months, the money gone, the package lost, the costumer service the worst of all. Id rather die then ever looking back at the worst capital corporate gopro. Get a way from this miserable empire

Purchased for daughter subscription service was included. Upon receipt of camera my daughter completed own subscription. I cancelled future billing of 49.99. They continue to charge me alto I have proof there is on one camera. Have tried to cancel, efforts are unsuccessful. Going to shut down credit card to stop billing. Just had conversation wit a rep stating that I agreed at the initial purchase and according to "Their terms they have a right to continue to charge me and because she subscribed they are within their right to charge her, as well. Asked for a refund for my subscription and was told no. With customer service like this no wonder the company is struggling!

I tried to make an order on go pro website. Mind you - making an order... not filing a complaint - and yet I could not get anyone to help me after 2 frustrating weeks of trying to make an order online and it keeps giving me an error saying ". We're sorry that your order could not be placed. This probably happened due to a high order volume or temporary connection errors. Please wait a few minutes and resubmit your order. We won't process your payment until you successfully place your order. If you have further questions, please contact us.".! And this error comes up for anything you order - not just the "hot" items! Well, after multiple contacts with them, they say they have elevated my problem but when i asked how do they plan to resolve it or what is the next step after escalation? Will someone be reaching out to me to help me resolve this problem? The response was... "keep trying to resubmit the order"... is that crazy or what? Why would I want to keep trying to submit an order that keeps giving me an error (that's like beating your head against a wall! Am I crazy? Hell NO!) Ultimately, there are no next steps! They don't know how to resolve your problem! What's the point of escalation if you can't resolve the actual issue? What the heck? What kind of customer service is that? How hard is it to order something from their webpage? It's just horrible the way they handled things... it's a wonder why Amazon is the number 1 online platform! B/C they deliver...! I haven't used Go pro products yet but the first experience with trying to order something on their website already leaves a very bad taste in my mouth!

Great Picture, but getting sound into it from an external mic is a nightmare, you need at least 2 different adapters, which will lose connection when moved, so no sound, just too much trouble. Sold it and then some months later was hit with the annual subscriber $69.99 with no advance warning. I contacted Go Pro the next day to arrange a refund but of course it is in the terms they don't do refunds. It took over a week for them to get back to me via email to explain this, but that I could continue to use the subscription? I replied, but that bounced back as *******@gopro is a no reply email address. Cannot contact them via email. Never buy one, this is a shonky company.

Do not buy this bull$#*!. Very easy to loose. Extremely poor quality crap. Comes off your head with no provocation. Poor design. Overpriced. Simply do not buy. Thanks to its $#*!ty design my brother's is now lying in the dark depths of the Atlantic Ocean. Total waste of money.

I bought this camera for my brother. He started raising bees and wanted to video his progress.
Well, he has yet to figure out how to use the camera. Not one picture taken.
There is a subscription that comes with it auto renews.
This is how that works. If you cancel the subscription so it doesn't auto renew, you also cant use it. The first year is free. But if you want to try it out but not auto renew for the next year you have to wait to just before it auto renews to cancel it. If you miss that date, you just paid for another year. There is no way to stop auto renew and use the subscription that you paid for. Also, if you miss the date, by even 1 day, they will not refund the money. Their customer service just recites the terms and condition.
So needless to say, i just paid for another year of something i have never used and can't even try to use because i had to cancel it to get out of the auto renew hell hole they have created. What a deceptive creepy way to collect $55. I will not ever buy one of these cameras as a gift again. And stupid go pro, it's the 2nd time i bought it as a gift & i have many more family members i was going to buy it for… your business tactics just lost you a bunch of sales.

I bought a go pro hero 7 2 years ago, the camera it self always had to be reset, because the screen kept on going black so at certain moments I couldn't get it to work. The software used to download the photos and videos wasn't that bad, and I liked the multiple options it allowed me to use for editing. Their cameras aren't bad quality, but their customer service has been really negligent. I have tried to buy for the past 2 weeks a newer gopro on their web page, but something seems to be not working. Their message was that I needed to review the information provided and then if that is correct call customer service which by the way is only on working on hours from 9 to 5 pm (LA time) from Monday to Friday. They don't have a customer support 24 hour service or chat. When I finally got to speak with a representative, she didn't find a solution for my non autorized purchase and said that the sells team will get back to me... that took around 24 hours and their statement for not aproving my purchase, was that there was no matching information with my billing address. Therefore, I called my bank verified that the bank had my correct information that I was typing in. I called once more, they couldn't find an answer of why it's not working. I decided to purchase then another brand that offers the same but has a much reliable customer service and its also 100$ cheaper, great quality and software. I am so glad I did not buy another gopro, their company might be known a round the world, but their customer support is very lame.

I purchased a Karma Drone about 3 years ago. It was great. I put it away for about a year during a home move and took it back out for a vacation in June of 2022. After pulling it out and turning it on, it downloaded the latest software. After downloading the new software it rendered my drone unflyable by not allowing the controller to pair with the drone. I only found this out after reading 1000's of customer reviews who had exactly the same issue. Now I know that GoPro got out of the drome business a few years back and can understand why they wouldn't want to support old products - but to put out a software update that makes them useless seems criminal. These babies with extra batteries and accessories are like $2,000.

This isn't the worst part however. Their customer service agents are putting on a show about how they would like to help you. They make everyone go through the same hoops. They are well trained in this show. They send the original directions on how to pair (while all the while knowing the problem) and then they ask you to send in a video showing how you tried all of their steps. In the end after going through all of the hoops they still offer to do nothing. I literally had a rep hang up on me and then send an email "I just want to say thank you for staying with me all throughout the chat. You have been nice and understanding." with zero plan of action other than to give me the support number again so that we can do this dance all over again.

My only advice is to not buy any products from GoPro. Poor customer service is one thing and anyone can have a bad day but this seems to be a systemic way of handling issues within the company. I have had the same exact experience with every contact with GoPro's customer service - both telephone and chat. By the way the don't do customer service by email.

Imagine having bought a GoPro Premium Plan and they are not capable of sending you batteries to your country. (Switzerland) Thanks Gopro!

By far, GoPro has the WORST customer service I can honestly say that I have EVER experienced. They take, no steal, renewal fees for an account that has NEVER BEEN USED and refuse to give a refund OR the offer of transferring the 'unused' renewal to an account currently in use. Shocking, dreadful, unhelpful and money grabbing are just a few words i would use.
A word of warning to all... CANCEL your auto renewal before you lose it for ever or better still - cancel it forever.

Purchased a hero 10 black and all the mods, i paid for express shipping. Camera arrived in 2 days, defective and would not power on. Contacted support and RMA issued took 7 days for them to get it, 7 days to process. According to agent they shipped a refurbished unit. Worst purchase i have ever made. I paid for a new camera & fast shipping. It has been over a month and i am still waiting... they cannot refund me because they already sent out a refurbished unit that i have not received. Customer service says they will get with their team manager and contact me when they can find out anything.

Ordered the Hero 9 and the camera was great, but had an issue returning and it was the worst experience of my life! Recently purchased the Hero 10 and they blocked my number so I cannot reach them via phone and their chat is like talking to an oblivious airhead! Your will get nowhere with their customer service and its sad because this is a well-known company charging a lot of money and you can never get anywhere with their customer service. Not the way a company should be ran. I am not even sure why they pay their customer service people-the company would save more by not having a customer service, since they do not do a damn thing anyway for their customers-they are an absolute waste of time and money! GoPro should be ashamed on their lack of customer support skills for such a highly prices items. If you are looking to purchase the item it is better to get it from a retail store as opposed to their own website-even if the cost is higher, because it will save you a lot of wasted time from dealing with incompetent people from their customer service if you have an issue. I would rate their overall guest service at a NEGATIVE 100 stars if I could-I am upset I had to select even 1 star.

They are the only competition therefore they offer 0 customer service, they do not have any options for support, customer support is non existent and unhelpful. The battery is basically fried in my go pro and it is only 18 months old. The battery has a ten year warranty, supposedly, but it is under their own discretion to provide you with another? Provided serial numbers etc and they still required the original receipt, which I did provide but they needed a detailed description of the receipt even though product is registered in my name and the receipt from Costco is not acceptable? What happens if it is a bday present, as in my case and from Costco? I did have the mindset to purchase a GoPro 10, but now with the service I have been given I will never buy one again. $26 dollars to provide me with a new battery and keep the customer happy instead they are penny pinching instead of keeping customer opinion high. I won't be buying the 10 now I will wait for the competition to catch up and I will never use GoPro again. Can you imagine if the camera had an issue? I would be out of pocket for around $400. Disgusting.

You would think you would get a book when you paid such a price for a small camera what a crooked person you are I am taking this back to Walmart today and all the accessories

When i bought my gopro i paid the 10 dollars to get access to the quik app. There was zero function to it so i called to upgrade to the 50 dollar subscription, they told me it was half off so it would be 25 dollars. They also told me the ten i paid previously would be applied to that so i would be out of pocket 15 dollars. They not only didnt do that they charged me the full 50 so im 60 out of pocket now. I called to straighten it out and their answer was "you didnt do it right and have to take it up with apple" this is not only faurd, but theft as i was charged 10 more than i should have been if i just went with the top subscription in the first place. They outsource everything to india so good luck holding them accountable. Theyre going bankrupt for many reasons but this is one of the biggest im certain. Save your money and time, gopro is a dying company. I gave one star because zero isnt an option.