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GoodRx has a rating of 2.5 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 2nd among Pharmacy sites.
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Every time that I have used GoodRx at Wal-Mart, they DO NOT honor the reduced price with a song and dance that it's a different strength or some reason why I would NOT Get the GoodRx price. Wal-Mart expects you to give in to their higher price since you are already there. I instead take my prescription elsewhere (Kroger, CVS, etc) and the GoodRx reduced price is honored. Again, Wal-Mart continues to be listed with GoodRx reduce rates, but don't be surprised if it's not honored. I have used GoodRx over the past 2+ years at other listed pharmacies (except Wal-Mart of course) with huge savings.
My wife takes a generic med which costs (with insurance) $300.00 for a 90 day supply from CVS. Today we refilled that prescription at the same CVS pharmacy using a GoodRx coupon and the cost was $103.00! How great is that?!
Today we had a prescription filled at WalMart. I had printed the Good RX certificate and was thrilled I did! The charge with our insurance was $26.00 and the Good RX was $3.66 for the antibiotic. A month ago I saved $3.00 over the insurance cost by using GoodRX.
We are committed to using GoodRx to check prices!
Katie C
I am self pay and so good rx helps me locate pharmacies with the lowest price for my meds. Misty from good rx helped me with an issue that I was having a certain prescription med. She solved my problem with courtesy and great customer service and was attentive to all my needs. She worked with me keeping in touch with me while working on my issue and kept me informed through out the process. She even had my prescription transferred from one pharmacy to another along my daily traveled route to save me money. In my opinion Misty is an asset to your organization and represents good rx exceptionally. Thanks good rx.
When I fell in the old folks donut hole I started looking around for alternatives and cheaper prices for my Advair Rx. The retail price for this drug is about $1200 a month. I found AirDuo generic at Walgreens for $100 a month and my lung doc wrote me a prescription for it. The GoodRx coupon worked for me for $50 a month at Walgreens. Not only did GoodRx save me 50% but also pointed me to Walgreens because they have the best prices for AirDuo. GoodRx pointed me to Kroger for another one of my meds where Kroger was substantially lower than any other place. It just works - easy. No more donut holes for me!
I did not believe this FREE card would save me money on my prescriptions, I was wrong! I had to pick up 3 prescriptions that were going to be $100, I paid $49! I save an average of $20-30 dollars on each prescription, depending on the actual cost. I am so glad I used this card/
This happened in two states now. In my prior state, it was cheaper to pay cash with the pharmacy's regular discount. I didn't use the card.
I got a couple of prices and called the pharmacy w/the lowest price here. The said they're having problems with the company's quoted price and invariably had to call and call them again. The costs quoted were bogus. Consumers were screwed - nothing new and this confirms what I saw but didn't understand. In this new state, I only called one pharmacy that's local for two quotes and I'll pay about $3 more for one and $7 more for the other. I'll stop enriching the pharmaceutical companies for one script and will just not bother filling it anymore.
Received my 30 day free trial card. The web site quoted the discount price. Went to my participating Pharmacy and GoodRx would not approve the price quoted on line. Spoke to 2 different GoodRX customer service representatives. First one young inexperienced, told me what she was probably reading off a sheet. Asked for a supervisor (Isaiah) Extremely rude, cut me off during asking questions, and when I would cut in to ask ask a question l was told I was being difficult.? It appears they are programmed, and if you ask simply questions they don't know the answer too you all the sudden become difficult and they want to end the conversation. I rarely send reviews but this one is truly price false advertising and horrible customer service.
Hi - GoodRx Gold prices are right, and if there's an issue, we're happy to take care of it and make things right. Our contracted rates are clearly published and if we're wrong (which rarely happens, if ever), we'll be sure to make you happy somehow. Will you please email [email protected] so we can resolve this?
My husband and I printed out GoodRx coupons for shingrix vaccine and went to Walmart. They refused to honor the price and showed us on the computer that it was GoodRX that said the coupons were no good for That vaccine. Go figure that one out.
Good RX is total crap, buy yourself toilet paper instead, you can put it to good use. Went to four different pharmacies with Gold Good RX Card (Sams, CVS, walgreen's and Walmart) and ALL of they gave me a hard time AND refused to take the card. I immediately called Good RX and canceled the card! Total waste of time and money!
Hi Jim - We'd be happy to help. GoodRx Gold is accepted at every pharmacy in our network, and we can fix problems. What are the odds you'll reach out again so we can make this right?
I checked two pharmacy's for my medication with the Good RX Cupon. Rite Aid would not honor the Cupon, and Fred's did not have the medication. Wal-Mart would not honor their Cupon.
Hi there - we work closely with all of the pharmacies you mention. It sounds like you may have been trying to fill a controlled substance, which pharmacists have the option to deny (and we say so on the site). Still, we'd like to help - please email [email protected].
Walmart is listed on the good rx site. Went there they said no. Called the good rx. # and was informed that eventhough they partner with Walmart that can choose to accept it or not. Gee thanks I think maybe they didn't want to honor it because the script was actually for a canine but a human med obviously. Whatever not gonna embarrass myself with this crap again
Hi there - sounds like the pharmacist was not aware how to process GoodRx; we can help with this. Please email [email protected]? We'll make this right.
Simvaststin $38 cvs. Had transferred to Shoprite with GoodRx app. Only $9.78 90 days supply. Simply read the numbers from coupon. Quite a savings
Save me 40 dollars. My pharmacy told me cash price was 60. I brought in the coupon. I ended up paying 19 and some change. You just have to try. Each pharmacy is different. Thanks so much to good rx
One of the actors says that he has insurance, but goods saves him more. On the bottom of the screen, it CLEARLY says "not to be combined with other insurance ". Sounds misleading to me...
It's not misleading - you simply can't combine the two discounts. Not sure why that would merit a 1-star review.
Coupon states that "your estimated price at pharmacy will be $84.16", I called and my price with the coupon is $389! What a waste of time for someone who doesn't have the income for their meds.
Hi there - pharmacies sometimes do not like to run coupons over the phone, but you will get that price at the pharmacy. We work closely with every major US pharmacy and we'd love to help make this right - and we almost always can. Will you contact us at [email protected]?
I tried getting my prescription at 4 different pharmacies, Walmart was the worst. I dont have prescription coverage on my very expensive health insurance. I was going to have to pay otta pocket for 2 medications $400 a month, thank goodness my ex-wife introduced me to GoodRX she helped me look both prescriptions up on the website get the coupon finally called Walgreens OMG! I got both prescriptions for under $100 dollars and it was true gave the Walgreen pharmacist over the phone the 4 diffrent number member ID# Group# Bin# PCN# it all checked out, i picked up my prescription, I told the pharmacist how much i saved his eyes got huge and said WOW thats awsome so im so Blessed for GoodRX, I hope there in business forever... saving over $3,600 a year #1HAPPYCAMPER
I thought I could save a little money using Good RX over Blink Health. Nope! My coupons were less than 2 hours old when I presented them to pay for my meds. Kroger wanted nearly 26$ more than the price on the coupons. Declined to be ripped off and went home. Checked the Good RX price for Kroger and it still showed the value on my coupons, not the $24 more that Kroger demanded. Tore up the coupons and paid for my meds with Blink instead. Price was higher but closer to what Kroger was demanding. I'm sticking with Blink.
Hmm. One wonders if a competitive company is spamming review boards...
Answer: Yes we do. Just present coupon to save. Have a nice day
Answer: If you have any questions, we're here to help - please email [email protected] and we'll get back quickly. Pharmacists have the discretion to honor or refuse controlled substance coupons, but most of them (like 99%) will take them, which is why we list them (and indicate that they may not be accepted). Hope that helps.
Answer: Hi Terry! You will need to present the coupon to the pharmacist, usually before, they fill a prescription. If you doctor's office is willing to do so for you then it may be okay, but we would suggest you present a new coupon each time you fill or refill. Sometimes our prices fluctuate and checking the coupons may get you a deeper discount. If you, or your doctor, presented a coupon and the pharmacist, for whatever reason, says the coupon cannot be used please give us a call at 1-888-799-2553, our Advocacy Team would love to assist you! Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.
Answer: Hi there - can we help you? Head to our help section for information on how we do business.
Answer: It takes very little time. Immediately after sign up you'll receive the information you need to purchase at our discounted rates.
Answer: Hi Shirley! We list coupons for Phentermine here: https://www.goodrx.com/phentermine Please be sure to update the script details and zip code to see prices for your area.
Answer: Please give our GoodRx support team a call at 888-799-2553, so they can contact the pharmacy regarding the price discrepancy, Steve. They're available Mon-Sun, from 6 AM to 9 PM CT.
Answer: GoodRx can be used in place of Medicaid as long as the two aren't combined. Please give us a call at 888-799-2553, so we can contact the pharmacy on your behalf. We're available Mon-Sun, from 6 AM to 9 PM CT.
Answer: Great question, Don! Since GoodRx compares prices at different pharmacies, there are sometimes lower prices with a GoodRx coupon. If you have a GoodRx Gold account, you are still able to use a GoodRx coupon if you find that it offers a better price for your prescription at a pharmacy in your area.
Answer: Hello there Anita, we're sorry for your frustrating experience at Walgreens. Please give us a call so we may investigate this and reach out to the pharmacy on your behalf. We can be reached at 888-799-2553, Monday through Sunday from 8am to 7pm CT.
***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***
***We have amazing customer care service professionals waiting to help - just email [email protected] and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***


Well hello John! We aren't having issues - our prices are right. Sounds like a misunderstanding - can you email [email protected] and we'll make this right for you?