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GoodRx

2.5

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GoodRx Reviews Summary

GoodRx has a rating of 2.5 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 2nd among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55

We monitor reviews for authenticity

North Carolina
1 review
15 helpful votes
Follow Amber M.
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GoodRx coupon are "suggested pricing" based on "national averages" even though you enter your zip code. I have used coupons from GoodRx three times. It worked 2 out of 3 times. The third time was for a controlled medication. The pharmacy's price with the coupon was $30 more than the coupon price. After speaking with the pharmacy, I called GoodRx. They called the pharmacy. When GoodRx called me back, they said the pharmacy uses a Pharmaceutical manufacturer for my drug that costs more. They will not fix their site or app to reflect the real price for my pharmacy, because they use national averages instead of real prices. They said the only thing I can do is have my doctor submit my prescription to each pharmacy I want to try (that's a lot to ask a doctor,) so the pharmacies can run through their coupons to see what the prices come up as. There is no way to know ahead of time and they won't do it with a prescription. If I want to call GoodRx to call each pharmacy my doctor has submitted to, that's an option too. It's just as cumbersome though. I just don't understand the point of this service if the prices they show aren't reliable. They won't be getting any transaction fees from my prescriptions anymore. The price in the photo still says $173 when it's actually $204 at that store.

Date of experience: April 3, 2019
GoodRx R. — GoodRx Rep
over a year old

Thanks for your feedback. We can help. Please call us at (888) 799-2553 with your issue. Our prices are very accurate and we work closely with pharmacies.

Florida
1 review
16 helpful votes
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Tried to us a GoodRx coupon at my CVS. The pharmacist told me it's a scam, they do not honor GoodRx coupons and consider GoodRx to be false advertising. Stay away.

Date of experience: March 30, 2019
GoodRx R. — GoodRx Rep
over a year old

Hm. That’s just not true. We work very closely with CVS and talk to their leadership almost weekly. Please call us at (888) 799-2553 with your issue and we'll do our best to help.

Texas
1 review
6 helpful votes
Follow Dawn F.
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I have never had to use Good RX but I am checking this out. I see people who have used this and everything has gone well for months/yrs. Then the minute something goes wrong it is all negative. Nothing in this world always goes perfect. I see so many good reviews from all of your customers. People do not realize when negative things happen it all has to do with insurance/pharmacy/store and their rules and regulations also. RX does not own the patent on this. It is like a medication that can save your life coming out. It is tried for up to 5 yrs on people with as many side effects as possible stated not only during advertising but on brochures given out. People have them in black and white what can or may happen but will grab at this drug as a lifeline. The minute something happens and someone starts suing someone over a side effect many jump on board. It makes no difference that it has stated the possible side effects. You took it upon yourself do talk with your Doctor and decide to use this knowing what maybe could happen. As a Nurse I see this all the time... I am sure many people are very thankful you exist. I see many who have had good experience. Many need all the help they can get!...

Date of experience: March 25, 2019
Georgia
1 review
3 helpful votes
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THANK YOU GOODRX!
March 20, 2019

I am between jobs and don't have insurance. I have a montly prescription for Armodafinil *******@150mg. With my prior insurance it was $20 bucks.

Without insurance the cost was going to be OVER $500!

I went to that giant discount store with the smiley faces and presented a coupon code I got from GoodRx. Out the door I paid $50! WOW!

THANK YOU THANK YOU THANK YOU GOODRX! They are the real deal!

Date of experience: March 20, 2019
New Jersey
1 review
15 helpful votes
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IT'S A SCAM!
March 19, 2019

So far everything I've gotten a coupon for has been ignored. Walmart refuses to adhere to the prices on the coupon. Instead they refer to the clause that gives them an out on the coupon. This is a waste of time...

Date of experience: March 19, 2019
GoodRx R. — GoodRx Rep
over a year old

Please call us at (888) 799-2553 with your issue and we'll do our best to help.

Washington
1 review
0 helpful votes
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Savings!
March 13, 2019

Thank you so much for savings I'm 72 on a tight budget and this site has saved me hundreds of dollars even with my ins you are so much better

Date of experience: March 13, 2019
Missouri
2 reviews
12 helpful votes
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Because Olmesartan is considered "non-preferred" by my mom's insurance, she was paying $300 for a 90-day supply. With the GoodRx coupon, she only paid $26.40 for the first fill and $25.49 for the latest. I printed and presented the coupon in person for the first fill, and she just read the info over the phone for the refill. She also used a separate coupon to save $40 (almost 50%) on another.
It only took two minutes on the GoodRx site to get these savings of $588 dollars!

Date of experience: February 21, 2019
GoodRx R. — GoodRx Rep
over a year old

Yay. Happy we could help.

Arizona
1 review
9 helpful votes
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What they don't tell you
February 15, 2019

I use GoodRX because I do not have insurance sadly. Each time I order a prescription refill I have to call the Pharmacy after i submit my order online to provide the GoodRX information to my prescription so it is filled at the correct price. If you wait until you are at the pharmacy you will have to go to the line for new prescriptions so they can put that information in to the system and redo the label on your already ready prescription. Then you have to wait for about 10-15 minutes before you can go back in the regular line to pick up your prescription to check out. It is a royal PITA! But... it does save money for those of us without insurance it is a God send.

Date of experience: February 15, 2019
GoodRx R. — GoodRx Rep
over a year old

We hear you, and we're working hard to get more pharmacies to automatically accept information (but note that it's the same for any new form of payment you provide - a new insurance card, etc). Note that we have a new program with CVS where you can automatically have it applied...

Washington
2 reviews
16 helpful votes
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I have a card and have tried three times to compare it with my drug coverage (which usually pays no more than 40% of the cost of my prescriptions). Every time I compared GoodRX price with my insurance plan, the GoodRX prescription cost more - not a lot more, but more. I'll continue to try, but I'm not optimistic. It will probably end up to be useful only when I have a prescription where my insurance doesn't cover the drug. We'll see.

Date of experience: February 6, 2019
GoodRx R. — GoodRx Rep
over a year old

Hello. While GoodRx can sometimes beat insurance prices, that won't always be the case - not sure why that merits a 1-star review, but whatever.

Florida
1 review
20 helpful votes
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Coupon amount misleading
January 30, 2019

Yesterday I tried to use a coupon at Walgreens for Pred Forte at store ******* in Ocala Florida. The hooded coupon said that the price with the coupon was $163.99. The store said that the coupon was for $40 off the price so they charged $299.17 for the medication the pharmacy employee said that the coupon doesn't mean that the price is only $163.69 even though that's exactly what the coupon says She said that it doesn't mean I only pay that much because they only give$40 if the price with the coupon I'm attaching photos of the coupon and my receipt
I feel like I either I was scammed by Walgreens or that Goodrx is committing fraud with the coupons they issue Someone owes me $136 i am also contacting the Florida States'Attornies office regarding this fraudulent business practice.

Date of experience: January 30, 2019
GoodRx R. — GoodRx Rep
over a year old

Hi there. Sorry for any issues you're having. Our prices are very accurate and they are used tens of thousands of times a day without issue. We'd love to make this right. Our customer support number should get you through to a GoodRx Advocate quickly during business hours (9AM-6PM CST). If you're willing to try again, please use this number: 888-799-2553. If you don't want to call, I can get someone to reach out right away if you shoot us an email ([email protected]) with your name and phone number. Again, really sorry about this.

Florida
1 review
2 helpful votes
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Above and beyond
January 27, 2019

My agent Michael was the absolute best. My pharmacy overcharged me and used the wrong coupon. I called GoodRx and got Michael, very patient, professional and understanding. He called my pharmacy and made sure the error was corrected. He then called me back (as he promised) and gave me pointers on how to prevent being overcharged. Best customer service ever, thank you Michael!

Date of experience: January 27, 2019
Washington
1 review
0 helpful votes
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First time user
January 26, 2019

"Wow what a life & money saver"
To the people that make goodrx should be greatrx you folks are awesome, it's fine time someone started looking out for the little guy and not making the pharmaceutical companies richer.

Date of experience: January 26, 2019
Michigan
1 review
18 helpful votes
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Waste of time
January 25, 2019

Today I print and send a coupon to the CVS coupon money was $38. XX. At CVS they are asking $70 plus. As per CVS they try the same coupon (which is print according to area code) price appearing $70 plus. HE (CVS) advise me to call GoodRX. I called them and GoodRX representative said in 10mins she will call to the CVS and fix the issue. These 10 min extended more 90min and upto 5 calls each time 10mins. Final give and said to CVS please charge to my insurance company. Never recommend to use GoodR X. Thanks

Date of experience: January 24, 2019
GoodRx R. — GoodRx Rep
over a year old

Thanks for leaving a review, and I'm sorry you went through such a hassle. Our customer support number should get you through to a GoodRx Advocate quickly during business hours (9AM-6PM CST). If you're willing to try again, please use this number: 888-799-2553. We want to make this right for you, especially since you've been such a loyal customer, so if you don't want to call, I can get someone to reach out right away if you shoot us an email ([email protected]) with your name and phone number. Again, really sorry about this.

Colorado
1 review
3 helpful votes
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I had been using GoodRx until my Dr changed my medication. Even with GoodRx it was $400. So I switched to GoldRx and it went down to $130 if I use a certain pharmacy. I think the plan is around $6 so it's worth it. I have several prescriptions that my insurance refuses to cover. With GoldRx I save close to a thousand dollars a month so it's more than worth it to me.

Date of experience: January 12, 2019
Michigan
1 review
3 helpful votes
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Good RX saved us money. My husband and I are both are Medicare and have several medications each that we have to take. Three of them cost $62.00 each every month. We usually ended up paying $221.00 each month for our medications. We just picked up our monthly meds and was surprised (and very happy) to only have to pay $42.00 for all of them! And a few even had 90 day supply! We did have to change to a different pharmacy other than Walmart, which was fine by us as Our Walmart is a joke! I'm very happy! As others have said, the Good RX card is NOT to be combined with a Medicare program. It is instead of. I usually don't do reviews, but in this case I have to say they deserve recognition. Thank you Good rx!

Date of experience: December 31, 2018
Texas
1 review
19 helpful votes
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I have successfully used GoodRX for several years. This year my pharmacy says Goodrx has a 91 day fill limit at the pharmacy on my benazapril. The coupon indicates it is for 360 day supply, which is how I always fill my maintenance drugs.

When calling GoidRX customer service number, I get sent to "special offers" that sound exactly like the telemarketing calls we all try to avoid. You know the ones: Free $100 Walmart gift card. Special pricing on travel. I tried 4 times and never got close to anyone who resembled a human customer service representative. I will NEVER use GoodRX again. There are too many legitimate discount cards out there to put up with this garbage. I am very disappointed in GoodRX.

Date of experience: December 27, 2018
GoodRx R. — GoodRx Rep
over a year old

Hi Martin – thanks for leaving a review, and I'm sorry you went through such a hassle. Our customer support number should get you through to a GoodRx Advocate quickly during business hours (9AM-6PM CST). If you're willing to try again, please use this number: 888-799-2553. We want to make this right for you, especially since you've been such a loyal customer, so if you don't want to call, I can get someone to reach out right away if you shoot us an email ([email protected]) with your name and phone number. Again, really sorry about this.

Germany
1 review
1 helpful vote
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Great
December 20, 2018

Had trouble using goodrx coupon called customer service they called the pharmacy and took care of it in just a few mimutes. My discout was applied. Would recommend it to anybody.

Date of experience: December 20, 2018
Texas
1 review
0 helpful votes
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It worked!
December 8, 2018

We printed the card and used it at our nearest H-E-B. It works! We saved 50% of the cost. Great to use when in the donut hole.

Date of experience: December 8, 2018
Georgia
1 review
24 helpful votes
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Fantasy Hook and Bait
December 6, 2018

I was way ovwrcharged at Wal Mart on my rxs by 27.83. The pharmacy tech didn't run it through my Good RX card. As it turns out if they had I would have paid more. I spoke to a Customer Service Rep at Good RX who said that the drug prices on their site were estimates only. They don't guarantee ANY prices. So of course, their prices would be lower. You have to print out each and every coupon to get the discounted price and the coupon price is not guaranteed. But if you pay for Good RX Gold it is. Folks Good RX is Sleeping Beauty with Wal Street's Seven Drawfs. It is deceitful.

Date of experience: December 6, 2018
GoodRx R. — GoodRx Rep
over a year old

Hi - that information is incorrect. Our prices are very accurate and we work closely with Walgreens. If we've made a mistake, we'll be happy to make it right. Please call 888-799-2553. Thanks.

Indonesia
1 review
0 helpful votes
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Good
December 5, 2018

Good. It so helpfull. Try to improve another content. Pleas be kind for every custumoers. It is really insteresting

Date of experience: December 5, 2018

From the business

***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***

***We have amazing customer care service professionals waiting to help - just email [email protected] and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***


goodrx.com
Founded in 2011
Santa Monica, CA